Tom Quach ***** Persimmon Tree Dr

Charlotte, NC *8273

980-***-****

ad3prh@r.postjobfree.com

EXPERIENCE

The Hobbyist, Charlotte, NC — Shift Lead Barista

September 2023 - Present

Manage cash registers and store operations. Provide courteous customer service and maintain the cafe/bar. Produce craft coffee and cocktails. Serve beer and wine.

Roaming Spirits Coffee, Charlotte, NC — Barista

August 2023 - Present

Coffee catering. Dial-in coffee and record parameters accordingly. Provide courteous customer service with drink knowledge. Produce craft coffee and latte art.

Represent Us — Intern

September 2023 - December 2023

Marketing & Communications Department. Organizational communication, data entry, social media sourcing and analysis, and content research. Pins Mechanical, Charlotte, NC — Cocktail Server

July 2023 - September 2023

Navigate fast-paced POS systems and drink orders. Provide customer service with drink knowledge and genuine interactions. Deliver multiple drinks to multiple parties.

West Trade Review — Intern

January 2023 - September 2023

Produce social media content and website/social media analytic reports. Critique written pieces of fiction with literary magazine editors. Undercurrent Coffee, Charlotte, NC — Shop Lead/ Barista September 2021 - July 2023

Manage store operations. Maintain inventory, scheduling, and recording profits & losses. Train, guide, and coach coworkers. Craft specialty coffee drinks and provide customer service.

Independent Beverage Corp., Charlotte, NC — Machinist April 2020 - August 2021

Quality assurance with bottling, canning, and packaging soda products. Operate machines and maintain technical issues.

SKILLS

Strong Work Ethic

Critical Thinking & Problem

Solving

Adaptability

Oral & Written Communication

Teamwork

Time Management

TECHNICAL SKILLS

Microsoft - Word, Excel, Powerpoint

Google - Docs, Draw, Forms,

Sheets, Slides

Wix - Website Development

Adobe - Photoshop, Acrobat

IMovie - Video & Audio Editing

ACCOMPLISHMENTS

CITI Certificate - Social &

Behavioral Research (2022)

Honorary Recognition - Phi

Theta Kappa Honor Society

VP of Service at CPCC (2018)

LANGUAGES

English - Fluent

Vietnamese - Native

(Elementary)

Spanish - Elementary

QUALIFICATIONS

College Writing Courses

● Writing Tutoring

Practicum

● Writing Research

Methods

Beauty Nail Industry, South Carolina — Nail Technician September 2018 - March 2020

Deliver nail care services such as manicures and pedicures. Provide nail artistry and develop clientele.

Starbucks, North Carolina — Barista

July 2014 - June 2017

Provide courteous customer service and maintain the cafe/bar. Fast-paced work environment with various interpersonal communication between customers and coworkers. Brewed coffee and specialty drinks. EDUCATION

University of North Carolina at Charlotte, Charlotte, NC Writing, Rhetoric, and Digital Studies B.A.

Technical & Professional Writing Minor

August 2020 - December 2023

Degree focuses on writing composition and various types of writing. Studies include the pedagogical aspect of writing, research in the field of writing, and the contemporary communicative interactions in digital settings. Emphasis is placed on the rhetoric of words, images, and the virtual world. Central Piedmont Community College, Charlotte, NC

Associates in Arts

January 2016 - June 2018

Manatee School for the Arts, Palmetto, FL

High School Diploma

August 2010 - June 2014

PROJECTS

Writing Resources Center — Writing Tutor

Writing Tutor Practicum. Reviewed different forms of writing from undergrad and graduate students. Assisted with editing, proofreading, and guiding writers' processes of writing. Communicate face-to-face, virtual calls on zoom, and an asynchronous platform with Microsoft Word.

August 2023 - December 2023

Niner Times — Contributor/Staff Writer

University Newspaper News section. Writing articles related to events around campus and the Charlotte area. Community outreach to conduct interviews and report statements.

August 2023 - December 2023

Accademia Italiana Salerno — Intercultural Communication in Italy

International travel for full immersion into the Italian language and culture.

● Information Literacy

& Digital Composing

● Multimodality & Text

Description

● Theories &

Applications of

Writing

College Technical

Courses

● Editing with Digital

Technology

● Writing User

Documents

● Filmmaking as

Critical Literacy for

Advocacy & Social

Change

● Introduction to

Technical

Communication

● Human-Centered

Design

College Communication

Courses

● Contemporary

Rhetorical Theory

● Organizational

Communication

● Gender &

Communication

● Language & Digital

Technology

● Language & the

Virtual World

Understand cultural differences and communication styles. Exposure to art, history, food, and religion.

May 2023 - June 2023

Scholars Laureate Alumni — Nursing & Healthcare in Australia

International travel to learn about the nursing and healthcare system in Australia. Understand cultural differences and communication related to public health.

May 2018 - June 2018

Phi Theta Kappa Honor Society — Vice President of Service Public relations with organizations and honor society members. Organized events and service projects.

January 2018 - May 2018

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