Customer Service Sales Manager
Resume:
Mariella Godoy
Profile
Experienced and dedicated Equestrian Coach with several years of experience
coaching amateur riders to excel in different levels of competition and helping riders with traumas to get back into the sport.
Enthusiastic and reliable Sales Manager and Specialits, dedicated to providing excellent customer service with a smile.
Experienced and effective Business Developer bringing forth valuable industry experience and a passion for management.
Employment History
Show Jumping Coach, Jockey Club Guatemala, Guatemala City MAY 2 0 1 4 — DECEMBER 2 0 1 8
• Communicated effectively with athletes, parents, and other stakeholders to ensure clear expectations and understanding of roles and responsibilities
• Mentored athletes to develop horsemanship skills building their confidence and helping them become better riders and persons.
Business developer, Owner and CEO, Cafe El Oxer, Guatemala City OCTOBER 2 0 1 4 — NOVEMBER 2 0 1 9
• Developed a comprehensive roadmap for the company’s product and services, resulting in an increase in market share,
• Developed and implemented a business continuity plan that ensured uninterrupted service during a long period of time.
• Analyzed customer feedback and successfully implemented changes that improved customer satisfaction.
Business developer, Owner and CEO, Equestria Riding Apparel, Guatemala City
OCTOBER 2 0 1 6 — PRESENT
• Developed a comprehensive roadmap for the company’s product and services.
• Developed effective customer segmentation strategies to launch the business.
• Managed the budget and monitored expenditures to ensure financial objectives were met.
• Established a cross-functional collaboration process to launch the first collection.
Barn manager, BZB Barn, Loxahatchee
NOVEMBER 2 0 1 9 — APRIL 2 0 2 1
• Created reports and documents as requested by the business owner.
• Developed and maintained good working relationships with vendors and contractors, resulting in improved customer service and satisfaction.
• Developed and managed an organizational structure that allowed for effective resource allocation and delegation of tasks
• Established and managed budgets, resulting in a 20% reduction in expenses. Sales Associate, Equis Boutique, Wellington
APRIL 2 0 2 1 — APRIL 2 0 2 3
Details
Columbus, 43206
United States
***********@*****.***
NATIONALITY
USA/Guatemala
DATE / P L ACE OF B I RTH
02/26/1993
Guatemala
Links
Skills
Highly responsible and reliable
Data Analysis
Initiative and Problem-solving
Abilities
Leadership and Teamwork
Computer Skills
Microsoft PowerPoint
Project Management
Attention to Detail
Good time management
Highly Organized
Hard Working
Self-motivation
Conflict Resolution
Critical thinking and problem
solving
Creativity
Problem Solving
Decision Making
Microsoft Excel
Teamwork
Effective Time Management
Leadership
Time Management
Communication
Ability to Multitask
• Provided excellent customer service, resulting in an increase in customer satisfaction ratings.
• Developed strong customer relationships that resulted in an increase in repeat business.
• Developed and implemented a comprehensive training program that increased sales team proficiency.
• Exceeded sales targets in a challenging economic environment. Administrative Assistant, Dianagricola, S.A., Guatemala City OCTOBER 2 0 1 6 — DECEMBER 2 0 1 8
• Maintained inventory of office supplies and equipment, ensuring that the office was stocked with necessary items.
• Developed and implemented processes and procedures to streamline office operations.
• Developed and managed an effective budget tracking system, resulting in cost savings.
• Provided administrative support to multiple departments, including scheduling, coordinating meetings and events, and taking minutes. Regional Sales Specialist, Vogel NYC, Wellington
MAY 2 0 2 3 — PRESENT
• Developed and managed a regional marketing campaign that increased sales.
• Analyzed regional sales data to identify key trends and insights that drove decision-making and strategic planning.
• Developed and implemented a comprehensive sales strategy that increased regional profits.
Education
Baccalaureat Francais Scientifique, Lycee Francais Jules Verne, Guatemala City
S E P T EMBER 1 9 9 6 — J ULY 2 0 1 2
Baccalaureat Francais Scientifique, Lycee Climatique et Sportif Pierre de Coubertin, Font-Romeu
S E P T EMBER 2 0 0 9 — J ULY 2 0 1 0
Did a sports-education program in France focused on equestrian training for one year. Medicina Veterinaria, Universidad de San Carlos de Guatemala, Guatemala City
S E P T EMBER 2 0 1 2 — MAY 2 0 1 5
Bachelor in Business Administration, ESI School Of Management, Guatemala City
S E P T EMBER 2 0 1 5 — S E P T EMBER 2 0 2 0
Masters in Marketing, ESI School of Management, Guatemala City/Wellington
OCTOBER 2 0 2 0 — MARCH 2 0 2 4
Courses
Coaching Level 1, Federation Equestre Internationale J ULY 2 0 1 5 — J ULY 2 0 1 5
Adaptability
Fast Learner
Ability to Work Under Pressure
Customer Service
Ability to Work in a Team
Microsoft Office
Communication Skills
Active Listening
Project Management
Languages
Spanish
French
Italian
English
Hobbies
Soccer, snowboarding, scuba
diving, reading, sports in general.
Coaching Level 2, Federation Equestre Internationale AUGUST 2 0 1 7 — AUGUST 2 0 1 7
Extra-curricular activities
Organizer and Coach, Jump-In, Guatemala City
OCTOBER 2 0 1 5 — NOVEMBER 2 0 2 4
Organized a kids winter camp in Guatemala involving different sports like horse back riding, soccer and kick ball.
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