Ariana Green

*** * ******** *** ******* OR, ***20• 916-***-**** • ad3pqp@r.postjobfree.com

Objective: To obtain a long-term position as a Medical Assistant utilizing my education and experience to become an asset to a team, while continuing to grow and learn.

Skills:

Medical Assistant Phlebotomy Vitals/Temp/Weight

EPIC EMR Room Patients

Charting/Scanning Order Test Prescription Refills

Medical Terminology Triage Injections

Assist with Procedures Surgical Set Tray Sterilization

Wound Care Surgery Scheduling HIPAA Compliance

Insurance Patient Registration Referrals

Work History:

A First Choice Staffing Service Medford, OR. 2023-Current

Temp-Medical Assistant for Specialty Practice

Roomed patients, vitals, prescription refills, referrals, assisted physician with minor procedures, set up, suture/staple removal, autoclave, phone triage, charting, surgery scheduling, prepare charts for next-day visits, lab requisitions, return patient calls, prepare disability and workers comp forms for out-patients.

United Health Group 2022-2023

Scheduler Remote position

Scheduled patients, and answered inbound and outbound calls 100+, while providing great customer service. Abided by HIPPA guidelines.

Dr. Riger Internal Medicine Specialist Yreka, CA. 2021-2022

Medical Assistant

Rooming patients, performing vitals, gathering patients' medical information, and communicating with physicians about patient chief complaints. Assisting doctors with procedures. Verified insurance information, reminder calls, referrals and nurse visits gave injections for patients who did not need appointments with doctors, patient scheduling, and communicated test results with patients.

Covered California Sacramento, CA. 2020-2021

Customer Service Representative Agent

Maintained knowledge of benefits claim processing, claims principles, medical terminology and procedures, and HIPAA regulations. Collected premiums on or before the effective date of coverage. Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals. Recommended products to customers, thoroughly explaining details. Answered customer telephone calls promptly to avoid on-hold wait times. Developed community reputation through a commitment to customer satisfaction and strong client relationships. Answered a constant flow of customer calls with minimal wait times. Cultivated customer loyalty, promoted repeat business, and improved sales. Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.

Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions. Offered advice and assistance to customers, paying attention to special needs or wants. Handled over 180 calls per shift signing up new customers, retrieving customer data, presenting relevant product information, and canceling services.

Tele Sacramento, CA 2018-2020

Health care appointment setter

Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity. Addressed client inquiries and updated database information. Established and maintained client rapport by utilizing quality customer service. Assisted office team by making phone calls, copies, and appointments. Received, recorded, and addressed incoming and outgoing communication via telephone and email. Answered telephone calls to offer office information, answer questions, and direct calls to staff. Handled 120-180 calls per day to address customer inquiries and concerns.

Beck's Furniture Rancho Cordova, CA 2015-2018

Receptionist

Confirmed appointments, communicated with clients, and updated client records. Received and routed business correspondence to the correct departments and staff members. Kept records in CRM to maintain customer data. Responded to inquiries from callers seeking information. Kept the reception area clean and neat to give visitors a positive first impression. Sorted, received, and distributed mail correspondence between departments and personnel. Provided clerical support to company employees by copying, faxing, and filing documents.

Education:

MTI College - Sacramento, CA.

Associate of Science degree in medical assisting: 07/2022

Yreka adult education - Yreka, CA.

High School Diploma

Professional Summary:

Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. positive and upbeat with strong relationship-building abilities. Friendly Receptionist with a background in various office settings. Knowledgeable about security, service, and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and a resourceful approach.

Other Skills:

Dependable and responsible Good Telephone Etiquette

Flexible and Adaptable Mail Handling

Organization Time Management

Analytical and Critical Thinking HIPAA Guidelines

Excellent Communication Appointment Scheduling

Multitasking Abilities Reminder calls

Interpersonal Communication Payment collection

Computer Skills-

Excel Microsoft Words

Active Listening PowerPoint

Contact this candidate