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Customer Service Social Media

Location:
Houston, TX
Salary:
65,000.00
Posted:
February 17, 2024

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Resume:

ERNESTINA VERA-ADAME

***** ********** ** ad3pqj@r.postjobfree.com CELL 281-***-****

SUGAR LAND, TX 77498

SUMMARY

Results-oriented Administrative Professional experienced in working in fast-paced environments demanding strong organizational, technical and interpersonal skills. Highly trustworthy, ethical, and discreet; committed to superior customer service. Confident and poised in interactions with individuals at all levels. Detail-oriented and resourceful in completing projects; able to multi-task effectively.

PROFESSIONAL EXPERIENCE

ADMINISTRATIVE 07/27/2015 – Present

DOUGLAS L. MCCLUNG, D.D.S Houston, Texas

Assisted staff with Perio Charting for accurate dental measurements

Acted as a liaison with Spanish speaking patients in order to give correct information

Confirmed and scheduled appointments and verified insurance (transmit payments).

Maintained patients’ charts and established new patient charts in a timely manner

Prepared various reports, daily deposits and patient charts for next business day

Performed administrative functions such as typing, filing, collection, social media and scanning

GLOBAL PROPOSAL ADMINISTRATOR 7/22/2013 to 07/22/2015

SEVERN TRENT DE NORA TEXAS, LLC SUGAR LAND, Texas

Severn Trent De Nora has been a leading provider of water disinfection systems using onsite generated sodium hypochlorite produced from seawater or brine. In fact, our predecessor companies, Exceltech Systems Corp., and Industries De Nora, invented the electrode coatings that created a Dimensionally Stable Anode (DSA®), a non-sacrificial anode technology that permits the on-site generation of sodium hypochlorite.

Prepare proposals for Balpure, Omnipure, Chlortec, SAN6 & Sanilec, our product lines, for potential clients on a weekly basis

Open job folders in email, Salesforce, Sharepoint and project folders on a daily basis for each client

Handle Commission Forms when projects are completed to assure that all signatures are provided so that the Representative may get their commissions.

Prepare various monthly reports and spreadsheets ensuring accuracy

Schedule meetings, luncheons and travel arrangements for the project teams

Perform administrative support functions to the entire department on a daily basis

Maintain Salesforce for the Sales Division

Input Order Entries when we receive approved Purchase Orders in Syteline, Salesforce and S&OP

PATIENT COORDINATOR 4/2012 to 2/2013

MATTHEW D. GEMP, D.D.S Houston, Texas

Insurance Collection, Late Payment Collections, Collections for Treatments

Acted as a liaison with Spanish speaking patients in order to give correct information

Confirmed and scheduled appointments and verified insurance (transmit payments).

Maintained patients’ charts and established new patient charts in a timely manner

Prepared various reports, daily deposits and patient charts for next business day

Performed administrative functions such as typing, filing, collection and scanning

FRONT DESK ASSISTANT 1/2006 – 01/2012

DOUGLAS L. MCCLUNG, D.D.S Houston, Texas

Assisted staff with Perio Charting for accurate dental measurements

Acted as a liaison with Spanish speaking patients in order to give correct information

Confirmed and scheduled appointments and verified insurance (transmit payments).

Maintained patients’ charts and established new patient charts in a timely manner

Prepared various reports, daily deposits and patient charts for next business day

Performed administrative functions such as typing, filing, and collection and scanning

ADMINISTRATIVE ASSISTANT 2000 -2006

ESPA CORP. Houston, Texas

Assisted Engineer with proposals for Civil Engineering with the City of Houston, Aldine ISD, Metro, Houston ISD and several other Companies

Prepared specifications, contract documents, and GFS Forms (254 & 255).

Maintained files for projects, cost cards and accounting in a timely manner

Managed invoices, accounts receivable, accounts payable, timesheet administration and ordered office supplies for the company.

EDUCATION AND TRAINING

Del Mar College - Corpus Christi, TX 1989–1991

Business English, Business Math, Computers & General Studies

Certificate of Continuing Education - Houston, TX (2003)

Collecting Accounts Receivable – 3 Hours

Professional Capabilities:

Bilingual (Spanish/English) Customer Service & Relations General Administrative

Accounts Payable/Receivable Filing & Data Archiving Microsoft Word & Excel 2013

Microsoft Outlook Legal Support Office Equipment Operation

Dentrix Eagle Soft Easy Dental

Meridian Data Access Power Point

Computer Operations SBF SalesForce

Syteline SharePoint 5S

REFERENCES PROVIDED UPON REQUEST



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