Mahogany Brown

Kissimmee, FL *****

ad3ppj@r.postjobfree.com

+1-407-***-****

Hardworking and energetic with several years of experience. I have a great commitment to providing the highest standard of service as well as being able to adapt fast to the work environment. I’m very professional, honest, reliable, a fast learner and I get along well with others.Though my day may start with a cup of coffee, it is not finished until I have helped others around me. Work Experience

Customer Service Representative

Cvs Caremark - Kissimmee, FL

January 2018 to November 2023

As a Caremark representative I provided convenient access to retail and mail service delivery options to help ensure that members received the prescriptions they needed while providing excellent customer service. Having product knowledge while using active listening skills to recommend products and services to fit customers needs. Received inbound calls from patients with questions regarding bills received. Provided excellent customer service to the patient by providing first call resolution to their need - Resolved problems that may have resulted from incorrect or incomplete information, therapy changes, and pharmacy or shipping errors.

Benefit Verification Specialist

CareMetx, LLC - Kissimmee, FL

April 2016 to January 2018

I initiated calls to insurance companies and verified patients eligibility and benefits to maintain accurate patient information. I also obtained prior authorizations when necessary and completed data entry or appropriate forms to document patient's benefits coverage. Crew Member

McDonald's - Kissimmee, FL

February 2012 to March 2016

Took orders from customers and input their selections into the computer system. I maintained a sense of urgency while operating drive thru. Responsible for cleaning the lobby and restrooms. Stocked merchandise from truck and was a grill cook and food prep for breakfast and lunch. Education

High school diploma

Liberty High School

August 2009 to May 2012

Skills

• Excellent Customer Service

• Microsoft Office

• Customer Service Active Listening

• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments.

• Learn quickly

• Setting goals

• Organizational skills

• Time management

• Strategic thinking

• Researching

• Customer service

• Medical terminology

• Research

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