Customer Service Assistant Manager

Debra Mullins

************@*****.***

404-***-****

PROFESSIONAL SUMMARY

Strategic planner and strong operational leader with a well-developed versatile background in performance, productivity, efficiency, while meeting customer demands and problem-solving. SKILLS

Team Collaboration

Excellent Interpersonal Skills

Customer Service Orientated

Multi-tasker

Item Promotion

Punctual

EXPERIENCE

Assistant Manager • Cato’s • 2022 – current

Mastered the various components of Cato’s retail software system including technological devices. Lead opening and closing assistant manager ensuring all store needs are met and exceeded. Tasks include and are not limited to counting cash drawers, bank deposits, shipping and receiving for store and customer purchases, merchandise quality control, and inventory management for store #1207. Increased store # 1207’s repeat business through exemplary rapport and customer service commitment. Quality Control manager • Touch-up unlimited • 1989 – current Top Custom Paint Color Specialist. Provides and manages ALL customer relations with consistent respect, outstanding quality, and skilled approach to problem solving. Monitors and maintains all levels of inventory control, supply order management, while meeting all regulatory control/storage standards. I worked in QuickBooks and label design/printing software. Delivered exceptional order management and call volume control Organized, Utilized, and Conceptualized within available resources optimizing a streamlined standard operation, increasing production. Relief Supervisor• National Certification Educational Diagnostics (NCED) • 2005 – 2008 Relief Supervisor for all housekeeping attendants. Coordinate and resolve guest concerns. Communication with all departments ensuring seamless guest experience. Maintained & further established cleanliness standards. Cleaned and Sanitized guest rooms, surfaces, floors, kitchens, and bathrooms. Managed all chemical mixing and handling in accordance with regulatory and OSHA standards. Developed a training protocol ensuring proper comprehension. Trained all newly hired attendants.

EDUCATION

BETHEL HIGH SCHOOL • BETHEL, CONNECTICUT

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