NINA P. BROCK

**** ********** ****

Snellville, GA 30078

470-***-****

ad3pou@r.postjobfree.com

My skills and education background will show that I have excellent work performance as a:

Leasing/Assistant Property Mgr., Paralegal, Human Resource Manager, Recruiter, Accounting, Call Center Manager, Scheduler, Administrative Assistant, Executive Secretary, Project Manager, and AP/AC.

Professional Experience:

Illuma Care Connections, Alpharetta, GA

Care Coordinator/Call Center Manager

September 2018 – February 2024

Leveraging the illuma platform, by contacting potential patients, by telephone to schedule them for necessary eye examinations.

Respond to inbound patient and practice calls in a professional and timely manner.

Follow up with illuma practices on all scheduled appointments to ensure documentation is completed and shared per payer guidelines.

Managing a team which included training, orientations, hire & terminated employees

Keeping up with QA’s to insure great performance

All of managerial duties which were needed

Georgia State University Perimeter College – Clarkston Campus

Executive Secretary for the Director of Financial Aid

July 2014 – August, 2018

Maintained Director’s Agenda, scheduled all meetings, appointments, and travel arrangements

Attended meetings and took minutes when needed

Received/made calls concerning Financial Assistance

Handled highly confidential documents made sure they were secured

Provided invoices, financial statements, and assisted with bookkeeping

Created memos and reports whenever agenda’s needed

Prepared and maintained the data share between departments

Lincoln Property Company

Duluth, GA

Leasing / Assist Property Manager

March 2009 – June 2014

Provided information about a particular apartment (s) and the community for a prospective tenants

Obtained, tenant signatures, on leasing agreements that are acceptable to the owner or manager

Maintained all paperwork, such as, processed application agreements, conducted credit/ employment checks, negotiating contracts and move-in packages.

Handled tenants service requests and corresponds with maintenance personnel to take care of all requests before new tenants move in & or the our other residence

Offered suggestions on ways to effectively promote and advertise apartments/townhomes.

Kept up with completive properties information, monthly market survey, maintained current information on all aspects apartments including size, special features, expiration of current leasing agreements and pricing.

Assisted with helping the apartment (s) community achieves & maintain high occupancy rates

Communicate with tenants regarding property-related issues.

Preparing and scheduling property viewings, conducting property tours and interviewing prospective tenants

Addressing and resolving residents' questions, concerns, and complaints in a timely manner.

Star Trek Enterprises

Atlanta, GA

Human Resource Manager

December 2003 – January - 2009

Maintained and processed weekly and bi-weekly payroll for approximately 300 exempt

and nonexempt contractors

Managed monthly billing, financial documents, bookkeeping and inventory for supplies.

Scheduled appointments and conducted interviews, new hire process, and training

employees; Strong knowledge of HRIS systems including mainframe and SAP database

Maintained office needs, resolved problems, and handle major issues.

Managed vendors and vendor contracts

Produced and submitted reports on general HR activity

Maintain records of personnel-related data (payroll, personal information, leaves,

turnover rates, vacations, etc.) in both paper and the database and ensure all employment

requirements are met

MEMBERSHIPS:

Gate City Bar Association, Paralegal Section (GCBA) – 2007 - Present

National Association of legal Associations ( NALA) 2008 - Present

Society for Human Resource Management (SHRM) 2013 - Present

EDUCATION: Inter-Continental University – Atlanta, GA – Graduated 2019 MBA Human Resource Management Herzing University - Atlanta, GA – Graduated 2013 – Paralegal Studies

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