Customer Service Data Entry

Ciera Higgs

*** *.*. *** **.

Dania Beach, FL. **004

Tel 786-***-****

E-Mail: *****.*****@*****.***

Profile

Ambitious, hardworking, personable individual. Mastery at remaining concentration working individually or as a team. Proficient in executing any task effective, performing excellent ethical time management expertise. Qualifications

• 7 year solid in surgery coordination.

• Physician credentialing.

• Knowledge of Federal and State HIPAA laws.

• Exceptionally organized and detail – oriented.

• Outstanding interpersonal communication & customer service.

• Strong ability to multi- task under pressure in a fast pace work setting.

• Professional, respectful, compassionate and friendly.

• Ability memorize protocol and guidelines.

• Quick thinking and problem solving skills.

• Flexible, always willing to learn new things.

• Superb in computer applications.

• Proficient in Mac or MS PC.

• Expertise in EHR.

Career History

A-1 Lock and Key May 2023 - Current

● Dispatcher

Works well under pressure and prioritize tasks effectively to meet deadlines.

Manage multiple deadline for reporting.

Assess situations and prioritize calls .

Receive and review all dispatch orders .

Ability to remain calm and deliver clear instructions under pressure. Ability to take the appropriate action with little supervision . Act as a dispatch supervisor .

Assist in resolving customer complaints.

Proactively address issues and suggest solutions.

Managing inbound and outbound phone calls.

Fast and Accurate data entry capabilities.

Familiar with local streets, busy highways and rural areas . Assigning technicians to designated locations for assistance. Fast typing with experience in data entry .

Perform other duties assigned .

Advanced computer skills.

Word, Excel, & Outlook

Proficient in English ( oral and written )

Outstanding organizational and multitasking abilities. Communicate all daily issues .

Ability to multitask & perform multiple tasks at the same time. Active listener with excellent communication skills. Sound judgement and critical thinking .

Use transportation tracking software to track and dispatch technician to local locations for assistance.

Track all technicians until daily routes are completed. Contact customer service with any issues with assistance. Record data and build daily report of any invoice . Collect and record data of payment for service assistance. Proactively seek any opportunities & solutions for technicians on the road.

Complete all assigned tasks from management.

McDonald’s Resturant March 2022- 2023

● Crew Member - Cashier

Prompt and friendly customer service .

Greeting and welcoming guest.

Assist customers with serving all orders .

Handle administrative tasks.

Operate equipment as trained and required .

Accurately taking and serving all orders at the drive drive thur and front counter .

Keeping the work space prep areas and guest service dining area neat and clean.

Drive thur & front counter .

Strong communication skills and positive attitude . Break - College student June 2020 - 2022

Seven Eleven January 2020 -June 2020

● Cashier

Greet & Assist customers with checking out.

Manage co – workers, and presenting their task for us to complete as a team while monitoring.

Daily Reviewing and closing the shift and balancing the registers of my co- workers.

Completing stock, re-ordering supplies, and providing excellent customer service and management skills.

Checking out customers swiftly and effectively performing this task while, maintaining a balanced drawer.

Maintain a clean work environment .

Regis January 2019- December 2020

● Inventory Specialist

Counting large bulks of merchandise effectively for various brand name stores.

Recording the data and entering into our system for inventory .

Perform cycle counts, checking different sections of inventory merchandise information .

Reconcile discrepancies.

Ensure proper labeling, merchandise.

Track and document changes in inventory .,

Arriving to designated locations of business for

inventory.

United Health Group March 2016-February 2019

● Clinical Administrative Coordinator

Demonstrates Core Values of United Health Group

Open & receptive to coaching/teaching & learning new processes Processes & requests expedited, chip, or escalated cases assigned along w/clinical received cases daily without hesitation & tasks out timely to maintain compliance.

Maintain a passing quality audit with cases receiving limited errors & feedback.

Responds to emails timely, escalates cases, completed self-evaluations. Any errors identified I acknowledge & assist in resolution. Follow-up on expedited case requests maintaining a positive mentality.

Any oversight identified I use as an opportunity to grow or learn.

If uncertain I question or express a need for clarification. Participating in MEI focus group

Participating in special projects, cross training to expand knowledge in processing prior auth.

Volunteered & cross trained other team mates with ICUEHSR transition training.

Volunteered & cross trained other team mates with HSR Documentation/Team.

Assist in transition with Florida training peers on early cross over transition training.

Volunteers to cross train and learn new states.

Emails any cases at risk with direct responses to emails & any updates.

Forwards all provider escalations timely for review on scheduled upcoming procedure.

Daily interaction with provider’s offices and physicians. Initiate & communicates effectively obtaining clinical information from providers office for pending authorizations.

Reviewing & processing cases daily submitted by providers with prior authorization requests. .

Review prior authorization cases & confirm with provider for accurate information.

Attach clinical information received for review from providers for processing effectively.

Documents detailed informative information of any correspondence with provider for effective processing & routing cases daily. Manages cases daily turn time tasking cases out daily effectively maintaining case compliance.

Providing verbal authorization & written authorization for standard, expedited, chip, epp cases of Florida & New York.

Coordinate & task out cases effective for prior authorization review. Experience in Citrix, Meditech, Intergy, Medstar Microsoft Outlook, Microsoft Word, ICUE/HSR, Right fax, Ecaa, Alchemy, Excel Software

Orthopedicare Center March 2009- November 2015

● Surgical Coordinator

Schedule surgery procedures between patient, physician and hospitals. Coordinate surgical preoperative clearance appointments. Answer incoming phone calls, checking voicemails, return phone calls.

Data entry and update all current information in electronic systems.

Processing and completing physician credentialing with various hospitals.

Operate copiers, scanners and fax machines.

Complete all preoperative paperwork & obtain patient signatures. Verified insurance PPO & HMO benefits.

Obtain & initiate surgical authorization for the upcoming surgical procedure.

Collect deductible & co-pays prior to services rendered. Retrieve and provide pre-op clearances for the surgeon's review prior to surgery.

Maintain contact between patient, physician, and hospital with information pertaining to surgery.

Interaction daily directly with patients answering questions. Preparing surgery documents and information for the patients. Confirming the surgery schedule.

Maintain surgery scheduling booking live and online via computer. Experience in Citrix, Meditech, Intergy, Medstar, Microsoft Outlook, Microsoft Word. Scan & attach all updated relative documents in patient’s charts on the EHR system

Hollywood Chrysler Dealership 2007- August 2008

● Service Clerk, Accounts Receivable in an Accounting Office

Assist customers with checking out their requested service order. Establishing communication skills and a friendly relationship with customers.

Daily review of accounts, due and making contact and filing account information.

Collection of payments on accounts due daily.

Prepare documentation of invoices upon request of numerous accounts.

Prepare invoices of accounts standing providing a mailed documentation for payment.

Contact and follow up review with our account department, parts department and service department.

Daily preparation of document for higher personal to review. Daily filing and reviewing of secure documents of buyers information and tags belonging to buyers.

Completing my task effectively and timely.

Establishing communication skills and a friendly

relationship with customers.

Proficient in Microsoft Word, Outlook, and, Typing. Cashier CVS Pharmacy 2004-2006

● Shift Supervisor

Manage co – workers, and presenting their task for us to complete as a team while monitoring.

Daily Reviewing and closing the shift and balancing the registers of my co workers.

Completing stock, re-ordering supplies, and providing excellent customer service and management skills.

Checking out customers swiftly and effectively performing this task while, maintaining a balanced drawer.

Education

Florida International University Community

College

3000 N.E. 151st North Miami, Fl . 33181

Miami Dade Community College

11380 N.W. 27th Ave, Miami Fl 33167

Medical Study

Credits: English, Physics, Mathematics, History, FIU 2008 Stranahan High School

1800 S.W. 5th Pl, Ft. Lauderdale Fl, 33312

Nova High School

3600 College Ave, Davie FL . 33314

Magnet Medical Graduate of 2006

Magnet Courses: English, Physics, Chemistry, Mathematics, Arithmetic, Statistics, Stranahan High School 2003-2006

Contact this candidate