ad3poj@r.postjobfree.com 973-***-****

Patricia Threets

Accomplishments

● Successfully created a red flag system to decrease the amount of Nsf checks and declined credit cards.

● Multiple months as collector of the month

● Received multiple notable awards.

● HIPAA compliant

● Promoted to legal liaison

● Promoted to Collections Supervisor in three months and later promoted to the Collections manager.

● Scored 90% in the Diversity training course.

● Scored 90% on Fair housing training course.

● Fbi security clearance

● CHILD abuse security cleance

Professional Experience

I have over ten years collection experience with the ability to professionally negotiate with consumers in a professional manner. I have received various promotions such as Promoted to collection’s manager, legal liaison which consisted of the determination of accounts to be processed for legal action. Successfully completed security clearing exams. Very knowledgeable in Fcra, Fdcpa, Hipaa and various state laws. I am also experienced in working in a medical office environment dealing with insurance, patients, some claims and other jobs determined by management Spark Dental Management West chester,Chester January -current Contact Center Supervisor

ROLE included working closely with management to assure employees followed scheduling guidelines to appropriately schedule patient across Pennsylvania, Delaware and New jersey. Review calls to ensure parents are taken care of correctly via phone monitoring and metrics measured daily. Met with office managers regularly to make sure appoint scheduling was done appropriately. Answered emails, input insurance information, make sure all appointment scheduling is done accurately. Provided corrective information where needed. Training of new employees. Disciplinary action given to employees whonwere not performing up to company standards. Provided metrics informstandards. Also provided in depth training for employees whonwere not meeting company minimum stanadards. Also provided morale and team building activities to encourage employees. Additional phone support provided based on company need. EVALUATED employee performance regularly. Reporting to upper management daily to update on the progress of the dloor. BYL Collection Services West Chester, Pa March 2015- Current Collections Manager

Duties in this position included heavy amounts of Training For new and existing staff members. Worked to assure the company hit goals, set expectations for the collection’s staff such as call counts and goals. Monitored staff for professionalism and compliance via live monitors. Created compliance monitor template for the company. Initiated performance employee program for employees who were not working to the expectations of the company. Daily dealings with attorneys to close medical accounts. Deescalated situations with people who were upset. Heavy usage of email. Implementing the appropriate discipline for staff. Running multiple reports through excel to assure the mark of the company was being met. Heavy volume of collections for property management companies. Collected fees based on lease terms and agreements. Negotiated settlements on severely delinquent accounts.

Expert Global Solutions Bluebell, PA March 2007– 2013 Collection Representative

Heavy inbound and outbound call center. Assisted in validation of delinquent accounts. Worked with consumers to handle insurance disputes and explanation of benefits worked with protected health information. HIPPA compliant. Proper handling of security info. Handling disputed and large balance accounts. Proper disposal of secured info. Collected monthly goal amounts.

Conflict resolution

Payment Negotiations

Professional phone manner

Transfer calls to appropriate departments

Updating demographic information

Able to handle fast paced environment

Dr. Zuckerman OBGYN New York, NY 2002-10/2005

Front Desk Clerk

Greet patients and sales representatives. Call and verify insurance. collect co-pays from patients. explained procedures to patients. schedule appointments for specialist appointments as recommended by physicians. Contact patients for appointment reminders. entered demographic information in the computer. Maintained reception area. Insurance verification

Increased revenue in office by creating the final notice letter Demographic and data entry

Excellent written and verbal skills

Programming and Software Skills

Proficient in Microsoft windows, Office, Outlook and Chewy payment system, Latitude, Excel, Tableau CRM, and various other software used by the company. Education– Essex County College Newark, NJ 1995–, Majored in Liberal Arts