Customer Service Sales Manager

PATRICK DONNELLY

York, PA *****

ad3po8@r.postjobfree.com / 717-***-****

SUMMARY

Talented Finance and Sales Manager offering over 25 years of Automotive Sales experience, skilled at completing daily assignments and contributing to team success. Always willing to take on any task. Adapts quickly to new needs and policies. Manages sales effectively from initial planning stages through deployment and customer service. Administer all back-end functions to keep team on-task and highly effective. SKILLS

Profit optimization

Sales strategy development

Marketing campaign analysis

Staff development

Operations management

Lead generation

Goal setting

EXPERIENCE

Finance Manager / Renn Kirby Kia - Gettysburg, PA 07/2021 - Current Manage and train all sales staff on a daily basis. Processing all credit applications.

Manage all electronically signed documents, and paper documents for the state lender and dealer. Interview all potential customers, offering them backend insurance products. Funding of all deals promptly

Used Car Manager / Apple Automotive - York, PA 08/2019 - 05/2021 Training and Managing Sales Staff daily.

Desking deals on new and used vehicles.

Kept inventory turn within guidelines, never exceeding 60 days on lot. Used car trade in appraisals and purchases from auctions and off-lease vehicles to supplement inventory. General Manager / Frederick Automotive - Hershey, PA 02/2018 - 03/2019 Managed Sales and Service staff daily, a total of 8 employees. Implementing and training of my sales and customer service processes. Successful management of advertising and lead generation on a budget, while exceeding expectations of ROI. Purchased all used inventory through several auction sources in PA, MD and NJ Finance Manager / Apple Automotive - YORK, PA 04/2016 - 01/2018 Collaborated with leadership to outline and model key financial objectives. Managed company risk by assessing applications to accurately determine customers' creditworthiness. Assisted management with setting both realistic and ambitious financial goals. Driving company growth and development with a forward-thinking mindset. Made certain that all Federal and State mandated compliance was in line and at 100%. PD

Trained Sales staff on early presentation of after sale products. Packaged and funded all deals under a guideline of 10 days on CIT list to fund all deals Special Finance Director / Brenner Family of Dealerships - Mechanicsburg, PA 08/2012 - 02/2016 Daily management and training of sales staff of up to 10 employees at multiple franchise locations simultaneously. Successful ROI of newly established lead sources to generate sales traffic daily, while keeping at or under monthly allowed budget.

Identified key metrics to drive performance on daily, weekly, and monthly basis. Oversaw internal controls, setting up systems and enforcing policies to keep operations fully compliant with applicable regulations.

Hired and managed newly established BDC department for the franchise EDUCATION AND TRAINING

Diploma

Neshaminy HS - Langhorne, PA

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