Home Health Customer Service

SARAI Y. GARCIA

EXPERIENCE

Valley Home Care Pottsville, PA

HOME HEALTH AIDE 04/2023 - Present

Delivering compassionate care and support to disabled and elderty patients in their homes

Monitored changes in each patients condition, maintaining and updating records of their progress and health

Supports clients with hygiene, grooming, meal preparation, and housekeeping tasks, while adhering to dietary guidelnes

Provided full support and basic personal care, including bathing, cleaning, serving meals, and taking vital signs

Age In Place Pottsville, PA

HOME HEALTH AIDE 07/2022 - 04/2023

Provide daily care for patients in their homes, giving friendliness,compassion and excellent interpersonal communication skills. Provide social and emotional support with great companionship. Duties include paying attention to health conditions, maintaining and updating records of patients' progress, bathing, dressing, preparing meals, housekeeping, and running errands. Kahrs Distribution Pottsville, PA

SHIPPING/RECEIVING/PACKAGE

HANDLER

04/2021 -

05/2022

Located stock and merchandise in warehouse. Prepared merchandise for delivery. Organized packages and operated specialized machinery as needed. Lifted and moved items by hand. Identified missing and damage items. Completed inventory. Ensured correct labels on packages before completing data entry accurately. Used/completed shipping invoices and purchased orders. Documented completed work as required by management/supervisor before processing data and sending to UPS shipment as required. Communicated with truckers regarding the loads being dropped off. Also counted and inventoried the loads.

Self Employed Saint Clair, PA

COSMETOLOGIST 01/2016 - 01/2020

Managed a wide variety of customer service and administrative tasks to quickly and efficiently resolve customer issues.

Received multiple positive reviews for dedication to excellent customer service Provided an elevated customer experience to generate a loyal clientele. Utilized open-ended questions to assist customer needs Built long-term customer relationships and provided guidance on purchases and promotions

Handled phone calls promptly and scheduled clients as needed. Served as a Receptionist/Sales Representative from 01/2016 to 01/2020. CONTACT

*.*******@*****.***

570-***-****

Saint Clair, PA

EDUCATION

High school graduate or

equivalency certificate (GED)

Lifelong Learning Center

SKILLS

• Scheduling Appointments

• Customer Service

• Patient Care

• Meal Prep

• Vital Signs

• Mental Health

• Companionship

• Microsoft Office

• Word,excel,Outlook

• HIPAA Compliance

• Patient Documentation

• Health Insurance

• HHA

• Medical Terminology

• Patient Demographics

• Patient Appointments

• Patient Services

• Patient Safety

• Administrative Functions

• Administrative Support

SARAI Y. GARCIA

CERTIFICATIONS AND LICENSES

Certified Medical Administrative Assistant, Full Circle Computing - Pennsylvania Issue Date: 07/01/2023 Expiration Date: 07/2025 Licensed(Obtained National Health Association status) Cosmetology, Empire Beauty School / Pottsville Campus - Pennsylvania Issue Date: 08/01/2016

SARAI Y. GARCIA

REFERENCES

Name: Trish Lapotsky

Job Title: Vocational Counselor

Years Known: 1

Day Phone: 484-***-****

Email: *********@**.***

Name: Shirley Bickelman

Job Title: Retired

Years Known: 6

Day Phone: 570-***-****

Email:

Name: Jennifer Rodrigez

Job Title: 10+

Day Phone: 484-***-****

Email:

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