RosalvaR.

310-***-**** ad3pns@r.postjobfree.com

Career Objective

Seeking a job position where I can utilize my excellent experience as a Customer Service Representative,

public relations, team player and bi-lingual English/Spanish. Clerical Experience ANVIL STEEL GARDENA, CA

Filing Clerk January 2022- June 2022

● File, sort,shred, Alphabetize, organize,create new files in filing cabinets.

● Assist with accounts payables duplicate files.

IHSS COMPTON, CA.

Care Provider January 2018- Present

● Assist the elderly with their daily living such as meal preparation, laundry, grocery shopping, personal care services, accompaniment To medical appointments, and protective supervision for the mentally impaired. ELI’S COLLISION REPAIR OF SOUTH BAY, INGLEWOOD, CA. Customer Service Representative, July 2017 – Nov 2017

● Greet customers and acquire appropriate information and explain to customers the shop policies.

● Assist with files and handle files as requested according to shop rules and filing.

● Keep customers updated with the status of their vehicles and update the system accordingly.

● Match the files with their accurate invoices, including all labor hours and parts.

● Decoding and writing basic estimates.

PENSKE CADILLAC BUICK, GMC OF SOUTH BAY, TORRANCE, CA. Collision Center Assistant, January 2015 – March 2017

● Greet all customers and visitors promptly and courteously.

● Coordinates the booking of appointments for estimates.

● Directs customer inquiries about repairs in process to the appropriate estimator.

● Assist with collection of appropriate customer signatures and authorizations, payments for repairs.

● Assist with account receivables and account payables.

● Process order support, Buyback and customer refunds on a timely basis.

● Assist Sr. AR Reps with daily sales to payment reconciliations for sales center and QRCs.

● Process payment received.

● Flag technicians prior to pay period.

LONG BEACH HONDA, SIGNAL HILL, CA.

Collision Center Assistant May 2014 - December 2014

● Greet customers and visitors promptly and courteously.

● Coordinates the booking of appointments for estimates.

● Directs customer inquiries about repairs in process to the appropriate estimator.

● Assist with collection of appropriate customer signatures and authorizations, payments for repairs.

● Assist with account receivables and account payables.

● Issuing and posting purchase orders in the ADP system. STATE FARM INSURANCE, RANCHO DOMINGUEZ, CA.

Customer Service and Sales Representative, February 2010 – April 2014

● Performed administrative tasks, such as maintaining records and handling policy renewals.

● Monitored insurance claims to ensure they are settled equitably for both the client and the insurer.

● Reported and followed up on claims

● Generated certificates and binders for clients

● Maintained online client database and office files

● Attended meetings, seminars and programs, learned about new products and services, learned new skills to be more efficient.

● Produced and reconciled weekly and monthly reports.

● Solely supported and assisted sales for overall performance and customer service satisfaction.

● Processed applications, endorsements, renewals, and rewrites, cancellations, in and out mail, payments, and various other administrative supports.

Education

● Compton Senior High School Compton, CA.

● Pacific Travel Trade Long Beach, CA.

● Cerritos Community College Norwalk, CA.

Additional Skills

● Verbal and written Communication

● Organization

● Problem Solving

● Friendliness

● Technology

● Bilingual English/Spanish

● Administrative Support

● Billing

● Clerical

● Client Relations

● Computer

● Coordinate Office Activities

● Customer Service

● Data Entry

● Microsoft office

Contact this candidate