Shilpa Arora

EDI & Order Administrator – Philcos Enterpriser, Inc.

Brampton Ont.

ad3pnq@r.postjobfree.com 416-***-****

Work Experience

EDI & Order Administrator

Philcos Enterpriser, Inc. – Mississauga, ON

2021 to Present

Entered Customer Orders, forwarding to warehouse and Invoicing with Accuracy in SAGE 300.

Managing EDI orders as well as Retail and Wholesale orders for clients.

End to End EDI order processing (including Order receiving, sharing with production coordinators, Labels, and distribution lists creation, ASN processing and sending Invoice to the clients using Commerce Desktop.

Coordinating with EDI Integration partners.

Creating new codes, PO creation and issuing PO receipts. Inventory management in SAGE 300 and WMS.

Hands on experience on Warehouse Management System.

Running various weekly and monthly reports for CFO and management.

Coordinated with supervisors, sales representatives, sales managers, production managers, shipping/receiving supervisors.

Customer Service Representative & Sales Support

Canpaco Inc - Woodbridge, ON

2019 to 2021

•Responsible for Retail accounts management

•Timely Receipt of Purchase Orders, Entered Orders and issued RPA within parameters

•Actively managed Retail Inventory Levels

•Actively managed Retail Pickups and delivery schedules

•Assisted in Shipping & Receiving department

•Entered Customer Orders, provided quotes for orders & discount/volume pricing

•Product knowledge in Packaging Materials

•Worked with big clients like Home Depot and Canadian Tire on their EDI Platforms regarding new orders, shipments, pickups, etc.

•Coordinated with supervisors, sales representatives, sales managers, production Managers, shipping/receiving supervisors

Administration & Agency Services

Hunjan Financial Group Inc. - Mississauga, ON

2016 - 2019

•Manage day-to-day office responsibilities.

•Corresponding directly with insurance companies, brokers and clients in regards to new business and policy services.

•Preparing and maintaining client and broker files/records, day to day follow–ups and correspondence with principal companies and brokers on WealthServ system (Software used).

•Processing pending & settling all new business for Insurance (Life, CI, Disability) following all Compliance guidelines.

•Processing RESPs/Investments applications submitted by brokers.

Submitting & follow up on all Claims (Death, Disability, Critical Illness, Travel etc.)

•Maintaining a professional work environment to provide an excellent service to business associates, brokers and clients to their maximum satisfaction.

•Handle E-mail inquiries, incoming Canada Post mail, ICS, incoming/outgoing courier, ordering office & marketing supplies.

•Answering questions, suggesting solutions to problems, providing information and giving instructions

•Assisting Branch Manager with making arrangements for meetings/seminars.

•Making changes to clients' and broker files.

•Providing assistance to new and current brokers with contracting requirements, processing and follow ups.

•Servicing brokers and clients with inforce policies.

•Handling confidential information and demonstrating high level of discretion

•Updating brokers with important memos, newsflash, software updates from insurance companies.

•Placing and follow up with medical orders for insured(s) upon broker’s request.

HR and Administration Specialist

Vrinda Consultants, India

2012 – 2015

•Ensured all office and human resources related tasks were completed efficiently

•Demonstrated attention to details while doing job adverts, checking application forms and short listing candidates for initial interview

•Requisition, applicant, and interview data in the appropriate (ATS) applicant tracking system, HIRECRAFT

•Handled a team of 4 recruiters.

•Experience in handling the entire Recruitment Lifecycle & ensured delivery on commitments.

•Competency based Talent Acquisition for premium clients.

•Leadership Hiring and Headhunting for niche profiles across sectors for Pan India & UAE.

HR Associate

Phoenix Comtrade Pvt. Ltd., India

2010 - 2012

•Documented and maintained HR administrative procedures and guidelines and review filing systems

•Completed relevant Human Resources forms and paperwork i.e. changes in employee status, benefits, leaves of absence, etc

Customer Service Assistant

Aegis Aspire Consultancy Services Ltd, India

2009 - 2010

•Provided superior customer service to Managers, Supervisors and Employees

•Provided administrative support to the department as required

•Responded to customer inquiries

HR Assistant

Parsec Technologies Pvt. Ltd, India

2006 - 2009

•Completed various reports and retrieved data from the HRIS (ad hoc, standard weekly/monthly reports); monitored the accuracy and integrity of the data.

•Provided advice and assistance when conducting staff performance evaluations

•Maintained the manual and electronic files for various HR functions

Education

Masters of Business Administration

Maharshi Dayanand University, India 2004 - 2006

Bachelors of commerce

Kurukshetra University, India 2001 – 2004

Skills

CUSTOMER SERVICE (10+ years), RECEPTIONIST (10+ years), ADMINISTRATION (10+ years), SALES SUPPORT (10+ years), MSOFFICE (10+ years), INVENTORY MANAGEMENT (5 years)

Additional Information

•Proven ability to analyze corporate goals & operations then initiate solutions that improve overall performance

•Proficiently managed and supported key client accounts building confidence and rapport with reliable follow through and effective communication

•Ardent trouble-shooter with well-established talent for managing simultaneous projects, meeting deadlines, and achieving positive results

•Vast experience working on EDI platforms with different clients and managing their orders, deliveries, pickups, invoicing, and payments.

•Ability to keyboard 50 words per minute accurately

•Awarded Best Employee of the quarter consecutively for three quarters for overachieving the assigned targets.

Competencies

Customer Service Order Management & Sales Support SAGE300/ EDI Microsoft Office Strategic Planning WealthServ Quality Improvement Shipping/Receiving Contract Review Team Building

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