Tiffany A Morgan

**** *** *** *** ***** Ca ***** Phone 916-***-****

ad3png@r.postjobfree.com

Qualifications:

Excellent customer service

Ability to calmly resolve I-rate customer situations

Work well with or without supervision

Learn new concepts quickly

Dependable

Cash Handling

Remote telephone customer service rep.

Data entry

CRM

09/05/23-current

Telephone service agent

Fortuna/Gainwell technologies

Sacramento Ca.

Answerincoming phone calls

Input information to CRM

Verify and provide medi-Cal information

Check Claims, eligibility, provided phone numbers as needed

Customer service

10/24/2022 –01/13/2023

telephone customer service rep., Delta Dental (wollborg Michelson staffing) RANCHO CORDOVA

Answer phone calls for medi-cal dental

Make dentist appointments for members

Answer Questions about claims

Check edibility for Medi-Cal Dental Program

Customer Service,CRM

Answer Question for Providers on members history

03/2021 – 04/2022

Line worker, Apple (volt work force) Elk Grove Ca

Run Test and diagnosis on I Phones to ensure work properly

Inspect I-phones for damage or missing parts

Clean I-phone

Take photos of I-phones in machine that come in

06/2017-07/2017

STATE FAIR WORKER, Cal Expo Sacramento Ca

Cashier and process point of sale transaction

Customer Service answer questions and provide event information

Up Selling Offers

Take tickets for incoming events

Balance cash Drawer

01/2016-02/2017

LINE WORKER, Apple (volt work force ) Elk Grove CA

Test and run Diagnostics on I-phone to make sure work Properly

Screw in I-phone part (speaker, arc, camera,mother boards)

Take out screws from I –phone

Take out Battery of phone

04/2013-02/2016

CASHIER/BAKERY, SPROUTS Elk Grove Ca

Handle customers items Scanning at Register and process payments.

Customer Service helping customers find items and location of items they need

Packaging and Labeling baked items

Baking Items like bread, pies, cookies, and muffins.

Up selling items to customer’s

12/2010-01/2012

PRO CASHIER, HOME DEPOT Sacramento Ca

Cashier

Processed return items for customers

Making Keys

Processing special orders

Customer service answering questions and showing location of items customers need

Upselling and applying for credit card

12/2005-06/2007

COPY CENTER ASSOCAITE, STAPLES Rancho Cordova Ca

Customer service Greeted and directed customers, provided general information

Answered multi line phone system and routed calls

Preformed printing, enlarging images, binding books, faxing, photo copying

Light filing Duties

Stocking merchandise on sales floor and shelves

Upselling and applying for credit card and enrolling customers in reward program

Cashier

Process special orders

06/2004-04/2005

OFFICE ASSISTANT/ASSISTANT MANAGER, Encore Model Home Furnishing Rancho Cordova Ca

Answered incoming calls

Sorted Mail, files paper work

Post payments to account payable

Maintained office organization

Balanced cash Drawer processed credit card sales and checks

Assisted customer’s find and purchase items

Education

June 2000

Diploma Encina High School, Sacramento Ca

Skills

●Cashier

●Customer Service

●Remote call center

●Data entry

●Assistant Manager

●Sales

●Calming I-Rate customers

●Work well with others

●Multi tasker

References upon Request

Contact this candidate