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Customer Service Sales Consultant

Location:
Denver, NC
Posted:
February 17, 2024

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Resume:

Eric Halperin

**** ***** *****

Iron Station, NC 28080

267-***-****

ad3pnc@r.postjobfree.com

SUMMARY

Energetic Automotive sales professional with over 23 years of retail experience, mostly as an Automotive Sales Consultant, Finance Manager and Sales Manager.

SKILLS

Closing, negotiating, demonstration, excellent communication skills.

Team building, training and mentoring, managing staff, creating partnerships with lenders and vendors, excellent inter-departmental relationships, mechanically inclined, cost-profit analysis.

Highly experienced with Reynolds & Reynolds, ADP, VinSolutions CRM, DealerTrack, RouteOne, Higher gear, E-pencil desking systems, dealerconnect, iShowroom, Chrysler Academy web training, HTML, Microsoft Word, Excel, Facebook, Twitter, and various other internet-based/Social media outlets.

PROFESSIONAL EXPERIENCE

Honda Sales Consultant/ Technology Specialist

Montgomeryville, Pa---August 2016-August 2023

Honda Sales Consultant used my expertise in Honda product knowledge and customer service to provide excellent customer service to both secure the sale, build relationships and provide top-notch customer service.

Provided technical knowledge to both customers and other team members when many questions or product troubleshooting issues would arise.

Accomplishments

Won Honda Council of Sales Leadership Silver Award from 2017-2022.

Helped JL Freed win Honda's President's Award 6 years in a row.

Became the dealership’s Technical Sales Specialist.

Assisted Management with new Honda product innovation training.

Built a customer base of over 1500 customers .

Acura Sales Specialist/Internet Sales Rep., Montgomeryville Acura

Montgomeryville, Pa---December 2014-August 2016

Acura Sales Specialist dedicated to providing exceptional customer service that is alway respectful of my clients needs and wants, while exceeding their expectations. As a great listener and problem solver, I always tailor my presentations to prospective clients in a way that keeps them engaged and excited about new technologies, safety features, and possible enhancements over their current vehicle. Maintain excellent relationships through follow up with both sold and unsold prospects. Always keep my promises and strive to promote myself, the product and the dealership.

Accomplishments

• Won 2016 Acura ILX walkaround competition in June 2015

• Became the go to guy when it came to new product advancements

• Promoted into the Internet Sales Department for both Acura & Nissan

• Maintained and grew my customer base for repeat and referral business

• Openend and worked as our Xtream Sales Department Manager

Internet Sales Manager, Tri-County Chrysler Dodge Jeep Ram

Pottstown, Pa — February 2014-December 2014

Internet savvy, with excellent computer and organizational skills to help keep track of all sales leads and to keep the dealership’s website up-to-date. Back up to the Finance Manager when needed to complete all necessary paperwork and deliver cars to customers, as well as sell optional coverages to protect customer’s investment.

Accomplishments

Managed the Internet Sales Department and handled all internet leads

Completed all training requirements to become Chrysler Certified

Photographed inventory and uploaded all vehicles to our website

Increased overall sales satisfaction with our customers

Maintained sales of 12-17 new/used cars each month

Prepared price quotes for all prospective clients

Demonstrated, closed and delivered new and used car deals

Assistant Sales Manager, Faulkner-Ciocca Ford of Quakertown

Quakertown, Pa — June 2013- February 2014

Opened a new satellite location (Bargain Corral 2) that specialized in used cars under $10,000. Took wholesale cars and had them reconditioned and safety inspected to facilitate retail sales to clientele looking for lower priced cars. Maintained our inventory pricing and assisted the General manager to insure that cars were sold and delivered in a timely basis. Personally sold 12-17 cars each month, and was responsible for every step in the sales and delivery process. Followed up with all customers, and used repeat and referral business to promote additional sales.

Accomplishments

Top sales person every month with production of 15-20 retail deliveries.

Improved sales by offering the lowest priced quality used cars in the area

Established lending partners that would advance financing options for older/high mileage cars, trucks, and SUVs.

Mitigated wholesale losses by retailing traded vehicles that would have normally just gone to auction. Large front and back end profits were the result of this “recycling” of vehicles.

FINANCE MANAGER EXPERIENCE

Finance Manager, Quakertown Mitsubishi

Quakertown, Pa — March 2011-June 2013

Finance Manager, Holbert’s Porsche Audi VW

Warrington, Pa — February 2009-March 2011

(Company was bought out by Thompson Organization in December of 2010)

Finance Manager, Piazza Acura/VW of Ardmore

Ardmore, Pa — September 2006-October 2008

Finance Manager, Davis Acura

Langhorne, Pa — September 2005-September 2006

Finance Manager, Fred Beans Cadillac/Saab

Doylestown, Pa — August 2003-September 2005

Finance Manager, Peruzzi Toyota

Hatfield, Pa — July 2000-August 2003

EDUCATION

Delaware Valley College

Bachelor of Science, Biology-Graduated 1999

Specialized in Microbiology and Biotechnology.

Minored in Business and Finance

REFERENCES

Available upon request.



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