Customer Service Nursing Assistant
Resume:
Latisha Sanchez
Reading, PA *****
***********@*****.***
Authorized to work in the US for any employer
Work Experience
Roadside Coordinator
Penske Truck Leasing - Reading, PA
January 2019 to December 2020
Coordinating roadside assistance for lease customers, service contracts, and rental customers. Update customers throughout repair process. Swap out unrepairable units and accommodate customers throughout process.
Collections Specialist
Santander - Reading, PA
August 2017 to October 2018
• Collecting payments on past due accounts offered. Advise customers of options to bring accounts current. Processing payments and advising of all payment options. Training new staff. Customer Service Representative 3
Maximus - Albany, NY
August 2015 to March 2017
Enrolling individuals within NYS into insurance under the Affordable Care Act. Addressing enrollment issues and taking in coming and out going calls. Train new hires on quality of calls and systems utilized. Certified Nursing Assistant
Nursefinders - Albany, NY
February 2013 to August 2015
Traveling to nursing homes and hospitals in the Capital District that have inadequate staffing. Assisting patients with care as needed. Attend care conferences for patients to promote the best quality of care. Certified Nursing Assistant
St Margaret's - Albany, NY
August 2010 to November 2012
Caring for infants and newborns that were ventilator dependent. Providing activities of daily living. Promoting and assisting with development.
Education
116 Credits towards Bachelor Science in Law & Society Russell Sage College - Albany, NY
September 2012 to May 2014
Associate in Criminal Justice
Bryant & Stratton College - Albany, NY
September 2008 to April 2010
Skills
• Microsoft Office (8 years)
• Call Center (5 years)
• Multi-Line Phone System (2 years)
• Customer Service Skills (8 years)
• Data Entry (2 years)
• Medical Terminology (10+ years)
• Communication skills (10+ years)
• Customer service (8 years)
• Time management (8 years)
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