Customer Service General Manager
Resume:
COLLISION MANAGER
KASSANDRA
VELIZ
CONTACT INFORMATION
**************@*****.***
***** ***** **** **** **, Willis, TX,
USA, 77318
https://www.linkedin.com/in/kassandr
a-veliz-bba742121
SKILLS
OBJECTIVE
Customer-oriented General Manager & Parts Specialists with 8 Years Experience, focused on increasing revenue while minimizing downtime in the Automotive Industry. Seeking innovative ways to build my relationships with clients and trusted vendors. Adaptive and Detail oriented with capacity to complete and execute multiple projects in high-stress environments. Customer service focused while dedicated to meeting company goals. EXPERIENCE
BUSINESS MANAGER
VLZ Collision & Automotive - Veliz Collision LLC. Victoria, TX
Jan 2016 - Jan 2024
Areas of Expertise Managed overall business functions, including body work, paint work, customer' service, task prioritization, monthly statements, closing tickets, accounting, records, and budget. Developed estimates, settled claims and total loss. Administered the entire body shop operations from Estimating software, parts to order sheets to ensure accuracy and completion. maintained activities and results of multiple employees while overseeing proper handling of vehicle claims. Managed 11 technicians and office staff in busy high output settings. Estimate automobile repair time accurately, releasing jobs according to shop capacity. Developed the best policies to reduce downtime and increase revenue. Engage with clients during escalated issues, discuss and arrange billing schedules while maintaining customer' satisfaction. Worked with insurance adjusters and assisted customers with filing insurance claims. Reviewed part repairs and maintained shop records of replacement parts ordered. Ordered all parts for vehicle repair orders, invoiced and supplemented to the client and or insurance company to ensure proper parts were covered. Marketed and networked the business 2016 to present showing a 40% increase in revenue and growing traffic within the business. Controlled the environment of hiring new employees onto the business and interviewing future Technicians needed.
OFFICE MANAGER
VLZ Collision. Jan 2013 - Dec 2014
Responsible for managing accounts payable and receivable, filing paperwork, coordinating marketing activities, creating policies to promote professionalism within the business and capitalize on its products and services, responsible for vehicle sales for VLZ Collision and Elite Car Sales MARKETING INTERN
Food Bank of the Golden Crescent. Jun 2014 - Aug 2014 Learned innovative marketing techniques guerilla and cross-promotional marketing, sharpened skills in marketing and social media advertisement, helped to plan, organize, market, and produce the Drenched 5K Kassandra Veliz KV fundraiser for the Food Bank. Practiced techniques for cold calls and visits to create new relationships with potential donors in the community. The Pumphouse. Jan 2011 - Dec 2012
Trained as a server, with a focus on impeccable customer'service. Made each customer's meal a pleasurable dining experience.
HOSTESS/WAITRESS
Golden Corral. Jan 2009 - Dec 2010
Worked as a server, keeping an eye on the food presentation at the bar while serving customer's and meeting their dining needs. HOSTESS/WAITRESS
Montana Mike's. Jan 2008 - Dec 2008
Responsible for greeting customer's, beginning and ending their dining experience with courtesy and professionalism. Served tables, focusing on the customer experience.
EDUCATION
ASSOCIATE DEGREE
Victoria Community College. Jan 2012 - Dec 2014
MARKETING
Austin Community College. Austin, Texas 2015 - 2016 Victoria East High School. Jan 2009 - Dec 2011
Skilled in Conflict Resolution
Sales and Promotional Strategies
Customer Retention
Delegation and Coaching
IT Literate
Proven Management Record
Intuitive Communicator
Strategic Thinking
Detail-oriented
Accounting
Performance Improvements
Persistent
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