NANCY J. SHERFICK

Proficient in account management software, Microsoft Office, conflict reso-

lution, and general customer care. I possess a positive attitude towards my coworkers, management and those that I serve. I am looking to create value and enthusiasm on a responsive and capable team within a professional office environment.

1401 East Main Street

Muncie, Indiana 47303

765-***-****

ad3pmk@r.postjobfree.com

CONTACT

PROFESSIONAL EXPERIENCE

SKILLS

Excellent Communication

Task Prioritization

Quick Learner

Adaptable to Change

Problem Solver

Professional Attitude

Team Leader

EDUCATION

B.S. BUSINESS

Ball State University

Muncie, IN 1994 Jan 2018 - March 2023 NAVIENT / Customer Care Specialist

• Responsible for providing account resolution solutions for delinquint borrowers and cosigners.

• Utilize internet based sources to obtain location/contact information for borrowers.

• Address questions regarding account status, delinquency reductions, securing payments, and counsel borrowers on available repayment or deferment options.

April 2023 - December 2023 LIFESTREAM / Nutrition Assistant

• Responsible for assisting the Nutritionist in administrative tasks related to meal services.

• Maintained client accounts and location service records.

• Compiled monthly reports for supervisor, collected and recorded weekly monetary donations from multiple remote congregate sites.

• Maintained relationships with volunteer workers, including addressing concerns about client services and resources. Jan 2017 - January 2018 NAVIENT-GILA / Customer Service Rep

• Provided quality customer service for inbound calls relating to toll charges and violations to account holders and clients

• Performed account management activities including taking payments, initiating dispute solutions, and resolving various issues with billing and tolling information upon request.

• Provided information to customers regarding products in- cluding transponders and service discounts.

January 2017 HAMPTON INNS / Front Desk Clerk

• Assist guests at check-in with available services, credit verification, and payment options.

• Maintain guest account information regarding activity and status.

• Provide customer service via incoming phone calls or in person inquiries.

• Collect cash deposits, payments and fees.

Contact this candidate