Customer Care Service

NANCY J. SHERFICK

Proficient in account management software, Microsoft Office, conflict reso-

lution, and general customer care. I possess a positive attitude towards my coworkers, management and those that I serve. I am looking to create value and enthusiasm on a responsive and capable team within a professional office environment.

1401 East Main Street

Muncie, Indiana 47303

765-***-****

*********@*****.***

CONTACT

PROFESSIONAL EXPERIENCE

SKILLS

Excellent Communication

Task Prioritization

Quick Learner

Adaptable to Change

Problem Solver

Professional Attitude

Team Leader

EDUCATION

B.S. BUSINESS

Ball State University

Muncie, IN 1994 Jan 2018 - March 2023 NAVIENT / Customer Care Specialist

• Responsible for providing account resolution solutions for delinquint borrowers and cosigners.

• Utilize internet based sources to obtain location/contact information for borrowers.

• Address questions regarding account status, delinquency reductions, securing payments, and counsel borrowers on available repayment or deferment options.

April 2023 - December 2023 LIFESTREAM / Nutrition Assistant

• Responsible for assisting the Nutritionist in administrative tasks related to meal services.

• Maintained client accounts and location service records.

• Compiled monthly reports for supervisor, collected and recorded weekly monetary donations from multiple remote congregate sites.

• Maintained relationships with volunteer workers, including addressing concerns about client services and resources. Jan 2017 - January 2018 NAVIENT-GILA / Customer Service Rep

• Provided quality customer service for inbound calls relating to toll charges and violations to account holders and clients

• Performed account management activities including taking payments, initiating dispute solutions, and resolving various issues with billing and tolling information upon request.

• Provided information to customers regarding products in- cluding transponders and service discounts.

January 2017 HAMPTON INNS / Front Desk Clerk

• Assist guests at check-in with available services, credit verification, and payment options.

• Maintain guest account information regarding activity and status.

• Provide customer service via incoming phone calls or in person inquiries.

• Collect cash deposits, payments and fees.

Contact this candidate