Mark Joseph Sullivan

***** ****** **** ****** #***

Herndon, VA 20171

202-***-****

ad3pll@r.postjobfree.com

PROFESSIONAL EXPERIENCE

January, 2022-Present

Director of Operations MHI-Meetings Washington, DC & Houston, TX

● Extensive front of house management experience with guest relations, associate training and program implementation

● Twenty plus years of meeting and event/planning with leadership experience for hotels and off-site venues for high profile clients and guests

● Budget planning and P&L review and reconciliation of pre and post events for clients

● Special focus on assisting with surveying markets and potential spaces, negotiating leases, securing licenses, providing introductions to neighboring businesses within the market, along with an agreed-upon/contracted time frame to return for quarterly or semi-annual P&L reviews and annual meetings

● Provided Human Resources consulting for staffing, training, developing, and retaining talent for growing associates, team members, and managers that benefit the senior level management, ownership, investors and the guests/clients August 2016-June 2017

General Manager

Wardman Tower Luxury Condominium Washington, DC

$90 million sales

● Opened $300 million asset for a premier/luxury condominium complex

● Negotiated multiple contracts (housekeeping, maintenance, landscapers, valet, concierge and security services)

● Acted as the liaison between staff and distinguished residents

● Maintained communications between developer, real estate brokers, and potential residents for condominiums $3-$11Million per residence

● Acted as a community relations broker with neighborhood residents and business owners

● Modified titles and increased responsibilities of staff to enhance morale and opportunities to attract more experienced associates/team members

● Property recognized as the premier condominium in Washington, DC during my tenure

General Manager,

HEI Hotels & Resorts

Merritt Hospitality, LLC

Sheraton Crystal City Hotel Arlington, VA

Annual Revenue: $13 million

● 210-room, full-service, upscale boutique hotel

● Planned and executed a $4 million renovation and extensive back-of-house capital projects while maintaining 8-10% growth

● Assisted in planning and executing a 200-seat, ground-floor bistro buildout which generated $3.5 million in revenue, 29% GOP

● 94.8% improvement from 74.1% in service and Brand Standard Scores within the Starwood system from 2003-2005

● Achieved Starwood’s 2005 Brand Assurance Score of 95.6%, an increase of 19.4%

● Promoted 6 hourly associates to management, and 3 managers to director levels ADDITIONAL EXPERIENCE

1997-2003 Interstate Hotels & Resorts

Various Management Positions Washington, DC Headquarters General Manager (USVI, MI)

Task Force General Manager (NY, NJ, PA, PR)

Director of Revenue Management (VA)

EDUCATION / TRAINING

Bachelor of Arts, Business Administration and Marketing – George Mason University, Fairfax, VA

Six Sigma, Starwood Hotels 2005-2006 Black Belt Certified Interstate Hotels & Resorts, Regional Service Leader and “Train the Trainer” certification

ASSOCIATIONS/VOLUNTEERING

IAEE, International Association of Expositions and Events, Board of Directors AHLA, American Hotel & Lodging Association, Member Knights of Columbus, 4

th

Degree Knight, Arlington Council 2473 (14 years)

Wounder Warriors Foundation, Volunteer (11 years)

Tunnel To Towers (T2T.org), Volunteer (15 years)

Wreaths Across America, Volunteer (2 years)

Habitat for Humanity, Volunteer (20 years)

USO World & USO Metro, Volunteer (15 years)

Contact this candidate