JACQUELINE CLEVELAND

404-***-**** Douglasville, GA ad3plc@r.postjobfree.com

Office Administration Accounting & Budgeting Data Analysis Bookkeeping Customer Service

An integral enterprise partner with savvy business skills managing financial processes. Accomplished at implementing complex day-to-day general accounting functions and bookkeeping operations. Skilled at overseeing the preparation of accounts and reports for management, including balance sheets and income statements, yearly reporting, and audit readiness. Customer service expert, action oriented and independent initiative-taker, who thrives in a challenging environment and has strong critical thinking skills with the ability to quickly analyze situations, make effective decisions and find creative solutions. Experience creating reports, maintaining confidential administrative files and interoffice communications. Excellent communication skills and a client-driven professional accomplished at building strong customer relationships and collaborating across functional teams to ensure the smooth day to day operation of the office.

SKILLS AND QUALIFICATIONS

Report Generation Bookkeeping Invoice Management Vendor Relationships Reconciliation

Office Administration Process Improvement Counter/Outside Sales Strategic Planning Time Management

Customer Service Accounts Payables Accounts Receivables Microsoft Office Office Management

Mindfulness Organization Confidentiality Data Entry

INDUSTRY RELAVANT TECHNICAL EXPERTISE

Eclipse ERP Software

National Traffic Services – freight auditing and payment services

Target Freight Management – freight auditing and payment services

Dayforce Enterprise HCM Software – Payroll Software

Microsoft Office

UPS WorldShip

Oracle ERP Software - primary focused on accounts payable modules

PROFESSIONAL EXPERIENCE

Apex Supply Company a Division of Hajoca Corporation Lithia Springs, GA

Office Administrator/Office Supervisor 2011 – 2023

Successfully complete required safety and compliance training programs as assigned.

Assisted with servicing customers including answering multi-line phone system successfully.

Processed 143 tickets daily, contributing to a 22% margin which increased sales by $6.5 million resulting in yearly sales of $25.6 million.

Assisted in reconciliation of physical inventory discrepancy from $900,000 to $200,000.

Performed daily accurate and timely invoicing of all customer shipments and notified appropriate teammate of any discrepancies noted on tickets that require review.

Generated daily invoice preview report for management review.

Processed outgoing payments in compliance with financial policies and procedures.

Reconciled daily cash sale transaction payments and cash funds in the system, prepared the bank deposit, made daily bank deposit, scan and processed checks, prepared and submit required deposit paperwork to the Support Center.

Filed invoiced pick tickets, manifests, receiving paperwork, deposit backup, and all reconciled reports daily. Maintained required files including credit card authorization forms and deposited checks in accordance with Company policy.

Created and maintained customer files in the system including tax exemption information, retained customer Tax Exemption Certificates per Company policy.

Performed day to day financial transactions, including verifying, classifying, and recording accounts payable data.

Generated reports detailing accounts payables status: reconciling Unbilled Stock Receipt Report with internal notes. Researched and reconciled all items over 30 days old. Entered internal notes documenting the research steps. Retained report for one month plus current.

Obtained, reviewed, submitted, and approved expense vendor invoices in an accurate and timely manner, reconciling within AP approval system.

Verified Purchase Order credit/debit memos and debit/credit cancellations ensuing all required documentation and communicated to the Centralized AP team in an accurate and timely manner.

Assisted Centralized AP team with setup of new vendor.

Analyzed data to assist with identifying and reconciling vendor invoice/purchase order discrepancies for invoice reconciliation by Centralized AP team.

Investigated, resolved, and responded to all customer, vendor, Credit Manager, and Support Center inquiries in a timely manner.

Monitored customer returned goods and vendor merchandise returns to ensure timely processing and credit accuracy.

HD Supply Plumbing/HVAC Lithia Springs, GA

Accounts Receivable Associate/Office Administrator 2001 – 2011

Certified and posted all cash receipt payments and recorded amounts from banking lockbox daily entering the batches into accounting system.

Assisted customers successfully resolving issues and answering questions related to invoices.

Tracked any prepaid amounts paid by customers and applied invoices as processed.

Contacted customers regarding invoices that are past due, or payments submitted that are different from invoice amount.

Collaborated with sales associates to resolve customer payment issues quickly and efficiently.

Processed customer credit application, created customer profiles in the database and contacted customer about the details of their new account.

Maintained all documentation and updated customer records with changes.

Apex Supply Company Tucker, GA

Accounts Payable Associate 1999 – 2001

Processed all purchase and expense invoices on a timely basis to obtain cash discounts.

• Billed each direct sale to the customer on the same day the vendor invoiced.

• Investigated and reconciled difference between vendor invoice amounts and Purchase Order amounts.

• Reconciled vendor monthly statement identifying open items over thirty days.

Maintained vendors files for weekly check runs.

Fairmont Supply Company Niagara Falls, NY

Office Clerk 1993 – 1997

Provided support to sales department, expediting orders through vendor and customer contact.

Processed expense and utility invoices and purchase orders.

Effectively resolved accounting discrepancies and problems with open invoices.

Input shipping/receiving and stock transfer transaction into computer system.

Processed customer/vendor returns and debits/credit.

EDUCATION

Penn Commercial Inc./Technical School

Diploma, Accounting Washington, PA

Johnstown High School

Diploma Johnstown, PA

AWARDS

Certificate of Appreciation for 10 years of Loyal and Dedicated Service

HD Supply Plumbing/HVAC Lithia Springs, GA

Certificate of Completion in Customer Service I

Fairmont Supply Company Washington, PA

Johnstown High School

Diploma Johnstown, PA

VOLUNTEER SERVICE

Sweetwater Creek Cleanup Douglasville, GA

Marine Corps Reserve Toys for Tots Douglasville, GA

Bill Arp Elementary School PTA Volunteer: Douglasville, GA

Proctor for Testing/ Fall Festival

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