Shannon Clemmons

Vendor Manager HIRE HER

ad3pk9@r.postjobfree.com • 469-***-****

LinkedIn • Little Elm, TX 75068

Dedicated and detail-oriented professional with extensive experience in overseeing end-to-end vendor management processes driving efficiency and value through strategic vendor partnerships. Proven track record in cultivating strong vendor relationships, negotiating contracts, and implementing strategies to optimize supplier performance. Adept at identifying cost-saving opportunities, streamlining procurement workflows, and ensuring compliance with contractual agreements. Skilled in cross-functional collaboration, risk assessment/mitigation, and vendor portfolio management. Proficient in resolving escalated issues, conducting audits, and driving improvements in client and customer experiences. Articulate communicator; equipped with interpersonal, organizational, and problem-solving skills.

Areas of Expertise

Vendor Management

Process Improvement

Compliance Auditing

Title/Closing/REO

Policy/Procedure Development

Escalation Management

Regulatory Compliance

Client Service/Satisfaction

Team Training/Development

Professional Experience

Safeguard Properties, Remote

Vendor Manager PASS 2023 — 2024

Extracted and analyzed reports to evaluate vendor performance and identify issues. Led discussions with vendors to address performance concerns and craft remediation plans. Determined remediation plans, including adjustments to volume allocation, work areas, and internal processes. Allocated orders to vendors and established rules for system assignment. Managed 200 vendors and decided vendors on basis performance and order status.

●Troubleshot and resolved issues identified during analysis process.

●Deployed new technology, supply chain, and process improvements to enhance vendor results.

●Conducted scorecard calls, designed remediation plans, and ensured follow-up to meet performance expectations.

●Maintained transparency and facilitated decision-making by generating reports on open orders, including status updates and estimated time of arrival (ETA).

DOMA Title, Remote

Operations Escalation Specialist 2021 — 2023

Cooperated with all involved parties to achieve immediate and efficient resolution. Interacted with operations/customer success teams to optimize and simplify title and closing experience for clients. Partnered with account managers, quality, and compliance teams to identify opportunities for improving clients' and customers' closing experience. Crftaed monthly reports addressing team trends and presented it to management for insights and decision-making.

●Resolved high-risk client and customer complaints by conducting thorough reviews and investigations.

●Established business unit coaching program aimed at enhancing team performance and skill development.

●Streamlined office operations, enhanced efficiency, and increased productivity by creating processes/procedures.

Fidelity Title, Plano, TX

Vendor Manager 2019 — 2021

Oversaw national portfolio, while guaranteeing effective management and coordination across various locations. Performed audits of performance and timeline requirements for national Title and Abstracting vendors. Employed and maintained vendor management system to increase vendor compliance and efficiency in vendor operations.

●Addressed client escalations in an efficient manner by retaining customer satisfaction.

●Rectified title-related issues, such as boundary disputes or title defects by collaborating with legal counsel team, while ensuring legal compliance and resolution.

MRN Cubed LLC, Remote

RESPA/TRID Compliance Auditor HIRE 2015 — 2018

Executed detailed audits of legal and post-close loan documents, including Conventional, FHA, VA, and USDA loans in accordance with state and federal guidelines and regulations. Reviewed disclosed loan estimates (LEs), change of circumstance forms, and Closing Disclosures (CDs).

●Ensured overall compliance with relevant regulations and standards through thorough financial audits.

●Verified accurate disclosure, proper disbursement of funds, acknowledgment, and approval by all parties by conducting RESPA (Real Estate Settlement Procedures Act) and compliance audit reports.

Freddie Mac, Carrollton, TX

REO Lead Title Oversight 2012 — 2014

Updated company policies and procedures by aligning with federal regulations and contract requirements related to property management. Evaluated legal claims, sale/lease contracts, lawsuits, and congressional inquiries by providing suggestions for resolution. Examined appraisals, plat maps, easements by mediating landowner discrepancies. Revised code violations and environmental issues by coordinating with rental teams, tenants, vendors, and servicers.

●Offered counseling as necessary by evaluating vendor performance via conference calls or onsite visits.

●Minimized credit losses and timelines by monitoring resolution of title issues to guarantee clear and marketable titles.

●Analyzed and assessed assets affected by natural disasters, while determining level of recovery required and reviewing property insurance policies for coverage and compensation by developing natural disaster report.

Additional Experience

Mortgage Audit & Compliance, 9 Month Contract Protiviti/Robert Half, Addison, TX

REO Lead Title Oversight, 01/2010 -10/2012, Fannie Mae, Dallas, TX

Bartender, 1999-2009, Service Industry

Qualification

Paralegal, Arlington Career Inst, Grand Prairie

Graduated and interned at Turin, Turin & Olinger Immigration Law, Dallas, TX

Texas Bonded Notary

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