ARTHUR RICHARDSON

ad3pk1@r.postjobfree.com 214-***-**** DALLAS, Texas 75214

Experienced Supply Chain Operations Manager with a demonstrated history of working in the healthcare Industry. Skilled in Strategic Sourcing, Management, Software Documentation, and healthcare Management Warehouse operations. Paired with expertise in process improvement and technical support.

• Customer service

• ERP requisition management

• Microsoft Office

• Verification and testing

• Documentation

• Client service requests

• Problem resolution

• Infor Contract Management

• Training & Development

• Infor Version 10, 11

• Cherwell Service Desk

• Great Communication Skills

• Infor/Lawson General Ledger

• Verbal communication

• Critical Thinking

• Service Now Ticketing System

Jan 2024 - Jan 2024

Sr SCM Consultant

Globalstar Consulting-University Of Penn - Philadelphia, PA

Oversaw every phase of the supply chain requisitions, from purchase order to delivery, targeting 100% end-user satisfaction.

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• Provide Requester Support for S3, Infor Clouldsuite V.11.

• Train end users how to creating requisition's.

• Train end users releasing Infor Cloudsuite requisition's.

• Check status of Infor V.11 Clouldsuite requisitions.

• Create test scripts Infor V.11 Cloudsuite requisitions.

• Provide overall training Infor Cloudsuite requisitions process. Train Infor Cloudsuite end users to reviewed invoices for accuracy and completeness prior to approving payments.

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Sep 2023 - Oct 2023

SCM Infor Consultant, Sr.

Infor - Globalstar Consulting - Newburgh, NY

Provided client training services on Infor Cloudsuite V.11 on-site and online interaction to streamline the onboarding process for newly implemented systems.

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• Responded to customer concerns and questions on daily basis. Train end users to navigate Infor Cloudsuite V11 ERP system by developing and presenting training sessions, and the use of Mobile Supply Handhelds.

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Identified and resolved Infor Cloudsuite V11 defects by developing test strategies, testing tools, and test scripts.

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Serve as point of contact to users-supported business applications and work toward resolving complex application problems.

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Analyzes business processes to understand how technology can be used to support those processes.

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Report on common sources of technical issues or questions and make recommendations to the product team.

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Organized and edited Infor Cloudsuite V 11 training manuals, multimedia visual aids, and other educational materials.

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Develop and maintain relationships with key stakeholders to ensure a deep understanding of their needs and requirements.

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Serve as the subject matter expert for Infor and related systems, including understanding system functionality, integration points, updates, and limitations.

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Train end user how to Investigated and resolved invoicing discrepancies to maintain good vendor relations.

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• Assist OR. Directors and Mangers how to approve Invoices. Reviewed and train end user how to search invoices for accuracy and completeness prior to issuing payments.

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Work with executives and other business leaders to identify opportunities for improvement with Infor SCM Applications.

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PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

Apr 2023 - Aug 2023

Senior Technical Support Consultant

Apex Systems - Centura Health - Glen Allen, VA

• Investigated errors on UNIX servers Using Infor Lawson Interface Desk Top (LID).

• Investigated and addressed system issues to enhance usability and Improve functionality. Assisted customers in identifying issues and explained solutions to restore service and functionality.

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• Used ticketing systems to manage and process support actions and requests. Offered customer advice and assistance, paying attention to particular needs or wants using Infor Lawson V.10

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• Use Lawson Interface to troubleshoot issues.

• Home-grown system ERCAT to reset user passwords or user ID

• Review EDI Processing Errors using Infor/Lawson Interface. Effectively maintained UNIX servers by doing health check tasks and cleaning up unwanted data.

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• Attended meetings to deliver status reports to key stakeholders

• Tested software remotely and onsite for server sets to maintain operational readiness

• Resolved issues and escalated problems with knowledgeable support and quality service

• Diagnosed and resolved hardware and software issues

• Monitored networks and network devices to resolve technical problems. Apr 2022 - Apr 2023

IS&T Infor SCM Consultant Support

Blue Horizon Tek - Univ. Of Maryland Med. Ctr. - Baltimore, MD

Supported Infor Cloudsuite V.11 ERP procurement, which includes several different business entities. Responsible for requisition self-serve, requisition process flow, and technical support.

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• Assist with monitoring GHX and EDI.

• Tracked customer service cases using Cherwell.

Analyzes Infor Cloudsuite V. 11 business processes to understand how technology can be used to support those processes.

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• Provides leadership, coaching.

Maintained customer satisfaction with Lawson/Infor forward-thinking strategies focused on addressing customer needs and resolving concerns.

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Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.

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Monitor ERP system's performance to identify and resolve issues before they become critical.

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Communicated and resolved disputes with clients regarding outstanding invoices, payments and adjustments.

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• Serves as point of contact for some complex Lawson Supply Chain application problems. Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

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• Maintained and managed customer files and databases.

• Performed monthly reconciliation of open purchase order reports. Collaborated with purchasing department using Lawson/Infor to reconcile vendor invoices and facilitate payments.

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• Conduct regular reviews of ERP system to identify areas for improvement. Used Service Desk Plus ticketing systems to manage and process support actions and requests.

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Jun 2021 - Dec 2021

SCM Application Consultant Support

Surety Systems - Lee Health Systems - Raleigh NC.

Analyze Infor Clouldsuite V. 11 and recommend solutions for issues and procedures for the client's day to day operations.

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• Performed quality assurance processes to support data warehouse improvements Responsible for Infor Cloudsuite V.11 technical support of end-to-end system landscape, including product, MSCM purchasing/supply chain, order management, and warehouse systems

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• Resolved warehouse performance and access problems by troubleshooting.

• Manage Infor Contracts

• Copy Infor Contracts.

Oversaw Infor FSM various types of data warehouse testing by devising plans, scripts, and test files

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• Train staff on Infor FSM and MSCM, and retrain end users by holding workshops classes

• Provided onsite and remote support for Infor FSM over 15 Lee Health sites Work closely with different departments and sites using FSM reports within the Lee Health System, analyzing product data.

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• Met weekly with departments Directors to discuss system applications and operations Trained end-users in application use Infor FSM and MSCM and extended technical support as necessary relative to delivery.

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Outlined specifications and performance requirements and worked with the quality assurance team to thoroughly test all variables

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Provided technical support to users and system administrators by troubleshooting issues with Infor Cloudsuite V. 11

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• Corrected errors in software to fix performance issues and improve usability. Train end users to track supply, equipment, and inventory quantities to maintain necessary levels.

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Train staff on validating inventory levels and updated systems using Mobile Supply handheld devices.

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• Assisted end user how performed monthly reconciliation of open purchasing orders.

• Collected and reported monthly expense variances and explanations. Aug 2016 - Dec 2019

Senior Consultant

AVAAP - Edison, NJ

Identified defects within Infor Cloudsuite V.11 applications to increase efficiency, eliminate errors, and reduce the number of incidents.

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Tracked customer service cases and updated using Service Now software system with customer information.

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Collaborated with Infor Cloudsuite V.11 team members on application upgrades, testing, and patches, consistently keeping accurate and detailed notes on all fixed application issues

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Develops moderate and complex solutions and makes decisions that consider the impact on other aspects of a project and the client's business

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• Responded to clients requests for products, services, and company information.

• Trained staff and users to work with computer systems and programs

• Answered constant flow of customer calls with minimal wait times. Surveyed workers and observed job performance to determine and document the current processes needing optimization.

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Actively listened to customers, handled concerns. quickly and escalated major issues to supervisor.

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Removed processing bottlenecks to increase efficiency and minimize errors in inventory control operations.

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Conducted prodigious training for clients, including instructor lead training, overseeing hands-on exercises, and ensuring the clients comprehended the training information for Infor Cloudsuite V.11.

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Expanded and modified system to serve new purposes or improve workflow by suggesting areas that need Infor Par locations.

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• Assisted with EDI operations errors when called upon

• Developed customer service improvement initiatives to decrease customer wait times.

• Prepare General Ledger reports.

Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.

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• Provided primary customer support to internal and external customers. Expected in May 2024

No Degree: Logistics And Materials Management

Texas Central College Killeen, TX

Oct 2021

Certification, Logistics and Supply Chain Management: Logistics And Materials Management Institute of Log Chain Management DALLAS

May 2013

Some College (No Degree): Logistics Management

North Lake College Irving, TX

Jan 1992

Certificate: Accounting

Dallas County Community College Dallas, TX

Aug 1986

Some College (No Degree): Accounting And Business Management Texas Southern University HOUSTON

Volunteer American Red Cross Disaster Relief, Volunteer Salvation Army, Youth Athletics Pop Warner Youth Football Association Member, Institute of Logistics Supply Chain Management, APICS, Member of Innovative Pest Management Assoc., and Texas Scottish Rite Ambassador Club EDUCATION

AFFILIATIONS

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