Tobey Ciukowski

Central Point, OR

Enthusiastic Customer Service lead cashier with experience developing effective methods of service delivery. Supports company values and prioritizes tasks to meet consumer needs. Possesses good public relations and communication skills to promote repeat business opportunities. Effectively meet front-end needs with skilled merchandising, customer support and register management. Proficient in processing purchases and returns with high accuracy and diligent attention to important details. Sales expert promotes products and plans to boost store profits. Authorized to work in the US for any employer

Work Experience

Customer Service Cashier

Pilot Travel Centers - Central Point, OR

June 2018 to Present

Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals. Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.

Redeemed coupons and cross-sold products to maintain customer satisfaction levels. Maintained cleanliness and presentation of stock room and production floor. Refilled and rotated items on shelves to maintain well-stocked inventory. Cleaned and stocked front end areas.

Complied with cash handling procedures to meet regional cashier variance policy. Retail Merchandiser

SAS Retail Services LLC - Medford, OR

November 2021 to April 2022

Resets, surveys, placed coupons, stocked inventory, spoke with managers about up coming products and ordering. Set up displays. Located products in stock room,counted inventory, and quality control. Hostess/Food Runner

Pump House Bar and Grill - Talent, OR

March 2017 to December 2018

Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.

Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.

Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests. Greeted guests and gathered information to seat groups or place on waitlist. Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.

Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.

Customer Service Cashier

Kohls Corp - Medford, OR

October 2015 to June 2016

Refilled and rotated items on shelves to maintain well-stocked inventory. Greeted customers promptly and responded to questions. Maintained work area and kept cash drawer organized. Cleaned and stocked front end areas, including register changing tapes and ribbons. Complied with cash handling procedures to meet regional cashier variance policy. Welcomed customers, offering assistance to help find store items. Scanned items and checked pricing on cash register for accuracy. Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.

Greeted customers and responded to informational requests. Processed credit card, EBT and gift certificate payments in electronic computer systems. Kept check-out areas clean, and well organized.

Distributed new merchandise efficiently to different departments. Received product orders, unloaded merchandise and arranged store stock into appealing displays. Counted product stock to maintain inventory records. Processed returned items in accordance with store policy. Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies.

Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system. Education

High School Diploma in General Studies

Shasta High School - Redding, CA

September 1985 to June 1991

Shasta College - Redding, CA

Skills

• Upselling

• Sales

• Training & development

• Cash handling

• Customer service

• Mentoring

• Planograms

• Retail sales

• Food service

• Bussing

• Merchandising

• Customer support

• Public relations

• Pricing

• Restaurant experience

• Stocking

• Food Safety

• Organizational Skills

• POS

• Serving

• Host/Hostess

• Supervising Experience

• Microsoft Word

• Food Preparation

• Cashiering

• Computer skills

• Marketing

• English

• Microsoft Office

• Cleaning Experience

• Management

• Store Management Experience

• Microsoft Excel

Certifications and Licenses

Food Handler Certification

Assessments

Customer focus & orientation — Expert

May 2019

Responding to customer situations with sensitivity. Full results: Expert

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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