KELLY THIBODEAUX

ADMINISTRATOR/OPERATIONS CUSTOMER SERVICE

P

305-***-****

E

ad3pin@r.postjobfree.com

A

Houston, TX

OBJECTIVE

EDUCATION

To obtain a full-time professional role that allows me to be a steward for others and assist in producing efficient & effective results while establishing expertise in a diverse field impacting lives on high demand.

A result driven administrator and service professional with 10 years of in-depth experience; Adept at working in challenging environments demanding strong organizational skills, leadership, and people skills. Committed to exceptional customer service, driven by a passion to collaborate with a spirit of excellence. Proficient in effective communication with a desire to spearhead projects while maintaining and growing key relationships throughout the enterprise and external.

BACHELOR OF SCIENCE IN CRIMINAL JUSTICE in Include but Not Limited

(Criminal Justice/Social Work)

GRAMBLING STATE UNIVERSITY - Grambling, LA

Student Board

Order of Criminal Justice Board

KEY SKILLS

• CUSTOMER SUPPORT (10+ YEARS)

• IT SUPPORT (4 YEARS)

• SOFTWARE TROUBLESHOOTING (5 YEARS)

• NETWORK SUPPORT (5 YEARS)

• RECRUITING (5 YEARS)

• MARKETING (5 YEARS)

• BUSINESS DEVELOPMENT (5 YEARS)

• HELP DESK

• DESKTOP SUPPORT

• MICROSOFT WINDOWS

• SERVICENOW (4 YEARS)

• VPN (4 YEARS)

• SOCIAL MEDIA MARKETING (3 YEARS)

• OUTSIDE SALES (3 YEARS)

• APPOINTMENT SCHEDULING

• COLD CALLING

AWARDS

EMPLOYEE OF THE MONTH

LEADERSHIP AWARD

BEST PERFORMER AWARD

EXPERIENCE

March 2022- Sept 2023

IT Technician/Organization Board

LHC Group

• Assisted the company with guidelines, meetings in office and community events • Organized employee polls for company benefits and expenses • Supported marketing and branding by merging collaborative timely events • Support, fix, and maintain the hardware and software of organization’s computer systems • Install, troubleshoot, test, or help roll out security features, hardware, and software • Maintain networks and computer systems • Routinely interact with various departments and levels • Listen to technical needs and implement IT solutions to resolve.

October 2020- October 2021

Customer Service Representative/Inside Sales

Prime Communications Call Center

• Answered calls servicing customers professionally and responding to customer needs, interest, inquiries and escalations. • Perform sales by utilizing consultative sales scripting and rebuttal techniques • Researching required information using available resources and policy expectations • Handling and resolving customer complaints regarding product sales to customer service problems. • Providing customers with the organization’s service and product information. • Processing upsells, orders, and applications requested by the customers. • Identifying, escalating priority issues and reporting to the high-level management. • Tracks call-related information for auditing and reporting purposes

August 2020- February 2021

Customer Service Representative/Data

DX Technology

• Documenting/Recording Data • Inbound and Outbound call handling. • Performing Administrative Activities. • Establishing and Maintaining Interpersonal Relationships. • Implement operational excellence providing logistics and consultancy services for a wide range of companies. • Understand real and perceived needs of customers. • Serve customers and set the agenda for the company.

July 2019- July 2020

Benefits Administrator/Recruiting Rep

Colonial Life and Accident Insurance Company

• Recruited, trained, & supervised incoming staff. • Collecting info for healthcare purposes protecting HIPPA • Manage EPIC & personal lead pipeline to maximize efficiency and productivity • Answered phones servicing customers professionally and responding to needs and interest. • Inbound & outbound call handling. • Handle all employee benefits and onboarding paperwork • Data collection. • Communicate employees, insurance providers, investment entities and retirement providers. • Organize routes for prospects. • Perform preauthorized calls to verify decision maker, location, & number of employees. • Present & explain policies and benefits to worksite and individuals.

July 2019- July 2020

Warehouse Receiver

Walmart Distribution Center

• Inbound and outbound processing. • Receive freight to be shipped to stores, distribution centers, and warehouses. • Inventory Auditory. • Loading and unloading shipments of more than 50 pounds • Organizing backroom spaces, constructing displays, and stocking shelves.

July 2018- July 2019

Assistant Manager

Finish Line

Business Closure had to seek other employment.

• Assist Store Mgr. in all aspects of daily shift, customer relations, business development, inventory control, procedural tasks and paperwork, visual merchandising. • Recruited and Trained Sales Associates and provide shift coverage. • Supervises POS. • Provides security & loss prevention in store. • Tracking Results & Coaching Performance. • Organizes shipments, transfers & merchandise stock flow. • Opens and closes store.

June 2016- June 2018

Mental Health Specialist/Administrative Interviewer

Family Institute of Recovery and Empowerment LLC

Business Closure had to seek other employment.

• Recruited, Interviewed, Supervised, referred and trained current & incoming employees. • Collecting info for healthcare purposes protecting HIPPA • Performed Data entry. • Renewed business development and marketing. • Abide by HIPAA laws protecting clients. • Provided community based PSR/CPST behavioral health services for families with different diagnosis, personality disorders, and conditions enduring trauma/substance use disorders. • Supported needs per behavioral, emotional, mental, and life stability utilizing therapeutic, rehabilitative, restorative, environmental and cognitive behavioral strategic interventions. • Assisted clients to psychiatric appointments supporting insight, symptoms, and changes regarding medications. • Conducted intakes (behavioral and comprehensive levels).

July 2014- June 2016

Lead Sales Support

AT&T Retail Store

• Assisted Management, Supervised and Trained Employees of daily tasks. • Resolved Technical issues. • Inbound & outbound call handling responding to customer inquiries and complaints. • Enforced safety and security requirements. • Provides security & loss prevention in store. • Audit inventory. • Marketed and promoted the store's retail experience by modeling and merchandising, • Educated customers on new technologies and generated revenue by selling products and services • Conducted inventory, task, and cash management, data entry.

COMMUNICATION

Proficient in presenting to an audience or individual.

REFERENCES

Available upon Request

Contact this candidate