Mona Rani

Mobile: +1-437-***-****

Email: ad3pie@r.postjobfree.com

OVERVIEW

Friendly customer service professional committed to providing high-quality service and developing customer relationships. Ability to adapt to customers' needs and match them with the right solutions. CAREER HIGHLIGHTS

• Handled 50+ customer interactions per day, giving detailed, personalized, friendly & polite service to ensure customer retention.

• Strong verbal and written communications skills, experience includes preparing agendas and research studies as well as public presentations of findings.

• Always remain courteous and calm, even during moments of intense customer displeasure.

• Memorized entire line of company products & services, including prices and special discounts.

• Handle 90+ calls daily, with duties including signing up new customers, retrieving customer data, presenting relevant product information, and canceling services. WORK EXPERIENCE

Tearista/Cashier at Boba Boy, Scarborough

Sept 2023- Jan 2024

• Made and served 200 cafe beverages per day with speed, quality, and consistency.

• Maintained and operated boba machines, blenders, espresso steamer, and other equipment.

• Memorized recipes for 70 specialty coffee beverages and seasonal offerings.

• Prioritized drink requests while managing interruptions.

• Cleaned counters, machines, utensils, and seating areas daily.

• Operated the Point of Sales (POS) computer and safely handle cash.

• Provided world class customer service with a friendly attitude, balancing customer relations with fast and efficient service.

• Engendered customer loyalty by remembering personal preferences and allergy information.

• Trained new team members with positive reinforcement and respectful, encouraging coaching. Cashier/Customer Service Agent at Big Bazaar, India April 2023- Sep 2023

• Provided excellent customer service by assisting customers with purchase recommendations and general enquiries.

• Registered sales on a cash register by scanning items, itemizing, and totaling customers’ purchases.

• Counted, organized, and balanced the cash drawer; filled out the cashier slip; and made deposits while in the presence of a manager or supervisor.

• Worked as a team with other cashiers, store supervisors, and retail management.

• Met or exceeded item-per-hour and scanning goals (processing hundreds of customer transactions daily) while balancing drawer at the end of each shift.

• Followed all store procedures regarding coupons, gift cards, or the purchase of specific items. Administrative Assistant at PST Memorial School, India Dec 2022- June 2023

• Assisted and provided support to the staff members and helping them in the daily office needs.

• Provided administrative assistance by entering, formatting, and printing information; organizing work; answering the telephone; relaying messages; maintaining equipment and supplies.

• Answered all the phone calls and processed all the direct mails within 24 to 48 hours of receiving the message.

• Prepared presentations and reports for the orientation programs and compiled the data and statistics for further research purposes.

• Trained and provide work direction to clerical personnel, students and others as assigned.

• Managed the office inventories and ensured that the office equipment is working smoothly by creating a record of supplies used at the beginning and end of the month. EDUCATION

Diploma in Business, St. Lawrence College, Scarborough 2024 - 2025 Diploma in Computer Systems Technology, India 2023

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