Amy Durden-Norris

*** *** **** ** *** *-*

South Daytona FL, 32119

Phone- 386-***-****

Email · ad3pi5@r.postjobfree.com

Customer focused retail associate with a solid understanding of the dynamics of retail. I am a personable and responsible sales lead, with 10 plus years of experience working in a fast paced environment. Solid team player with a positive attitude. Areas of experience include customer service, cashier, AD set up and take down, price changes, key carrier, acting manager on duty, loading and unloading trucks, also taking merchandise out for the customers. Floor scans and scheduling deliveries

Experience

05/21- 09/23

WAREHOUSE ASSOCIATE, American Freight Daytona Beach

Responsibilities & Duties: • Maintains organization of warehouse, ensuring shrink and safety standards are followed • Ensures that the warehouse is accessible and safe for salespeople and customer traffic • Assists with loading purchased items into customer’s vehicles and staging delivery items • Prepares national delivery items per company standards • Assists with unloading furniture, mattress, and appliance deliveries when they arrive at the store • Maintains facilities and brand standards • Assists during scheduled inventory counts and audits • Assists as helper on delivery truck in self-delivery operated stores • Performs other duties as assigned - Excellent relationship building, communication, teamwork, and presentation skills • Strong drive for results • Strong organizational skills • Computer literacy • Knowledge of warehouse and store operations, bank deposits, handling cash.

11/19 - 02/21

ASSISTANT MANAGER, SEARS OUTLET DAYTONA BEACH

Sale appliances, ad set up take down, cashier, leader, mark downs, customer service, sell protection agreements, sell credit. Sell leasing, bank deposits, key carrier, Floor scans. Inventory, Team leader, conference calls. Ensuring company policies are followed, optimizing profits by controlling costs. Hiring, training and developing new employees. Resolving customer issues to their overall satisfaction. Maintaining an overall management style that follows company best practices. Assisting customers whenever necessary. Organizing employee schedules. Completing tasks assigned by the general manager accurately and efficiently. Supporting store manager as needed

10/17 - 11/19

SALES LEAD, SEARS OUTLET DAYTONA BEACH

Sale appliances, ad set up take down, cashier, lead, mark downs, customer service, sell protection agreements, sell credit. Sell leasing, manager on duty, bank deposits, key carrier, Temporary ASM, Floor scans. Team leader

06/12 - 04/17

SALES, SALES LEAD, SEARS OUTLET DELAND

STORE CLOSED

Sale appliances, ad set up take down, cashier, lead, mark downs, customer service, sell protection agreements, sell credit. manager on duty, bank deposits, key carrier

10/04 - 04/12

Cashier, Lead, Kmart/Sears

Cashier, Lead apparel and Shoes, planograms, ad set up and take down, mark downs

Education

2001

Math, canandaigua academy

Canandaigua, New York

2001

human services, Finger lakes technical and career center

Stanley, New York

Skills

●Excellent people skills

●Conflict resolution

●Fast learner

●Strong organization skills

● Listening Skills

●Customer Service

●Problem Solving Skills

●Adapt to diverse groups

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