Amber D.

Lovitt

804-***-**** email:

ad3phf@r.postjobfree.com

Objective: To obtain a career as a Customer Service Representative with a growing company.

Skills: Ability to work in a fast pace environment. Excellent multi-tasker, active listener. Highly effective communicator with the ability to communicate thoughts and information clearly and concisely over the phone, in person and via email both written and verbal. Ability to heal customer relationships by defusing angry and upset customers. Good memory retention with proven ability to process names, dates, numbers of customer information. Ability to work independently as well as in a team environment. Coordinates, integrates and manages company processes on customer’s behalf. Provides improved electric service reliability by responding to customer operational needs. Provides detailed explanation/applications of the electric rate to customers. Knowledge of mainframe and computer and internet applications, Great profanely in keyboarding/data entry. Wells Fargo Mortgage: 7/13/2020 – Currently here

Receiving loan modification documents and correcting the error free prior to going out to the borrower and or end back to the appropriate department for correction. Doing all validations for GSE, FNMA, FHLMC, FHA AND COVID PC LOANS.

Knowledge of MSPM BLACK KNIGHT, EASLY

RESOULTION, CAMS and ICMP. As well Gathering credit history and income data & Verifying income and employment and reviewing debt-to-income ratio or confirming customers down payment and savings information.

SunTrust Mortgage: 5/27/2019 – 6/6/2020

Taking inbound calls for clients wanting to pay their mortgage, also giving clients accurate information about their maturity date on mortgage. Also helping clients with their escrow account being set up, trying to get the client the best interest rate, getting them to speak with our loan officers for great deals, Getting clients to find great hazard insurance so that they can afford the monthly mortgage that they are paying. Also helping clients set up online banking so that they are able to view all there payment history that would include there 1098 info as well as 1099 and etc. Using different systems like NCP, Lending portal and Pivot and channel link to help with the everyday assistance for the client, Practicing 1 call resolution so that the client doesn’t have to be transferred over helping the client out with the best customer service.

CUORE: 10/2/2015 – 4/10/2019

Taking inbound calls from customers, Tracking shipments, High pace call volume, transferring the customer, communicating thoughts and information clearly and concisely over the phone, and via email, Coordinating, integrates and managing company processes on customers behalf. With necessary guidance and direction. Providing improved electric service reliability by responding to customer

Operational needs. Making the customer satisfied, navigating through different systems to track and give correct information. Along with having to work under time constraints and understanding new concepts.

EDUCATION: John Tyler Community College

REFRENCES: Available upon request