956-***-****

ad3pgq@r.postjobfree.com

Marina Ruiz

SKILLS

● Computer proficiency

● Leadership experience

● Communication skills

● Organizational know-how

● People skills

● Microsoft Applications

● Salesforce

● Problem-solving abilities

EXPERIENCE

TitleMax, San Antonio TX— Store Manager

April 2021 - PRESENT

● Oversee, coach, and develop all store Team Members in order to build new business and maintain store profitability. This includes training Team Members on systems, policies, compliance, account management, recovery, and daily performance reports.

● Manage overall store performance by meeting or exceeding Company performance standards, including Key Performance Indicators (KPIs). Track, analyze, and train Team Members on various performance reports.

● Lead your team to reach or exceed sales goals by selling loan or pawn products to consumers, identifying local marketing strategies, leveraging business-to- business partnership opportunities, obtaining referrals, and hosting and participating in community events*.

● Supervise and maintain office security and conduct proper opening and closing procedures, including management of vault, cash drawer, and bank deposits.

● Ensure a work environment that upholds compliance with Company policies and procedures, as well as local, state, and federal laws and regulations.

● Maintain a visually pleasing and professional atmosphere that aligns with the values and mission of the Company. This includes overseeing store planogram and ensuring seasonal and/or promotional marketing material are displayed properly.

● Utilize personal vehicle to complete bank deposits and other Company business throughout the workday*.

● Work efficiently in a rapidly changing and fast-paced environment and handle multiple challenging tasks with ease to meet individual and team performance standards.

● Utilize strong interpersonal skills to communicate and interact with customers and Team Members at all levels.

● Maintaining a full-time work schedule with regular in-person attendance, including limited Saturday hours, is required for this position. A full-time work schedule for this position includes, at a minimum, 48-hours per week**.

Centene Corp/Superior Health Plan, Austin TX— Program Coordinator May 2018 - February 2021

● Position Purpose: Assist in activities related to the medical and psychosocial aspects of utilization and coordinated care.

● Initiate authorization requests for output or input services in keeping with the prior authorization list. Research claims inquiry specific to the department and responsibility.

● Perform tasks necessary to promote member compliance such as verifying appointments, obtaining lab results. Assess and monitor inpatient census.

● Screen for eligibility and benefits. Identify members without a PCP and refer to Member Services. Screen members by priority for case management (CM) assessment. Perform transition of care duties to include but not limited to, contact the member’s attending physician, member or medical power of attorney, other medical providers (home health agencies, equipment vendors) for information pertaining to special needs.

● Coordinate services with community based organizations. Attend marketing and outreach meetings as directed to represent the plan. Produces and mails routine CM letters and program educational material.

● Data entry assessments and authorizations into the system.

● Create and send Unable to contact Letter.

Aerotek- Superior Health Plan, Austin TX— Program Coordinator September 2017 - May 2018

● Identify a special needs member through the completion of health screens and other resources.

● Educate members with special needs to foster compliance with the program and positively impact outcomes.

● Initiate authorization requests for output or input services in keeping with the prior authorization list. Research claims inquiry specific to the department and responsibility.

● Screen for eligibility and benefits. Identify members without a PCP and refer to Member Services. Screen members by priority for case management (CM) assessment. Perform transition of care duties to include but not limited to, contact the member’s attending physician, member or medical power of attorney, other medical providers (home health agencies, equipment vendors) for information pertaining to special needs.

● Coordinate services with community based organizations. Attend marketing and outreach meetings as directed to represent the plan. Produces and mails routine CM letters and program educational material.

● Data entry assessments and authorizations into the system. Maximus, Austin TX— Application Support

September 2011 - September 2017

● Receive applications, documents and renewals to enter into the database

● Works with imaged documents to carry out functions

● Accurately data enters all appropriate information

● Implements data entry requirements in a timely manner

● Processes applications and ascertains appropriate level of eligibility status

● Identifies potential Medicaid referrals

● Updates database in a timely manner when there are changes in circumstances or eligibility status

● Meets individual and unit performance goals and standards

● Responsible for all activities associated with application processing and eligibility determination

● Receives necessary information to complete the data entry of an application

● Perform other duties as may be assigned by management

● Mentoring the new team members

Maximus, Austin TX— CHIP Program Technician

June 2012 - September 2012

● Review Documentation for CHIP

● Data process in Texcare and Renewal CHIP applications in variety of queues to determine eligibility

● Enter complaints and appeals/Update database when there are changes Maximus, Austin TX— Customer Care Representative

February 2012 - June 2012

● Handle Inquiries

● Answer questions of a general nature and direct incoming calls

● Maintain confidentiality and security of information

● Comply with current and updated policy and procedures IRS, Austin TX— Data Transcriber

March 2016 - August 2016

● Review documents for specific requirements necessary for processing

● Process current year and/or prior year individual and/or business returns and related information

● Bring documents into compliance with the required format or initiate action to obtain or clarify information not otherwise available

● Identify and properly route correspondence (e.g., letters, powers of attorney, etc.) to appropriate function for processing

● Interpret taxpayer's intent from available data and complete the document in the required format

● Identify and review Forms W-2 attached to Forms 1040EZ and 1040PC for conditions meeting Criminal Investigation criteria and code the returns appropriately

● Prepare documents for scanning by detaching Forms W-2, correspondence, unnecessary schedules, etc. from the returns; remove staples and paper clips; and make necessary repairs to ensure documents are able to be scanned

● Perform original entry, character identification, and/or data validation functions

● Experience working in Scripts area.

Contact this candidate