Exceptional customer service and excellent communicator representative

TAMMY DARAGHY

Littleton, CO ***** 915-***-**** **************@*****.***

Summary

Highly skilled Customer Service professional specializing in healthcare services, medical admissions, recognized for perfecting processes and driving efficiency. Implemented strategies resulting in a notable reduction in application processing time and a significant improvement in the institution's acceptance rate. Ensured strict adherence to industry standards and regulations in customer service and call center operations. Applied comprehensive knowledge of admissions criteria, using technology for enhanced data accuracy and workflow efficiency. Established positive relationships with applicants, faculty, and stakeholders, contributing to a noticeable increase in customer satisfaction.

Skills

Admissions Management

Data Management

Document Review

Compliance Knowledge

Customer Service

Database Management

Application Material Validation

Multi-Channel Communication

Multiple CRM programs

Microsoft Office, Outlook and Windows

Active Listening

Client Retention

Works Independently and/or Team-Player

People Skills

Problem-Solving

Time Management

Attention to Detail

Team Collaboration

Communication Proficiency

Adaptability

Call Center

Conflict Resolution

First Call Resolution

Reliable & Trustworthy

Friendly/Positive Attitude

Critical Thinking

Experience

Specialist 1 Admissions (Contract job) 05/2023 to 10/2023

Medix Healthcare Staffing/DaVita Kidney Care (Call Center) Remote/Denver, CO

Elevated patient satisfaction scores by implementing personalized communication strategies, leading to increased positive feedback from patients during the admissions process.

Improved referral partner engagement through a strategic approach, resulting in a notable increase in successful patient referrals for dialysis services.

Conducted thorough patient assessments, contributing to improved treatment plan accuracy and a reduction in treatment-related complications.

Maintained a 98% accuracy rate in delivering prompt and relevant information to patients, referral sources, and facilities, staying informed about the latest advancements in dialysis care.

Applied innovative patient engagement techniques, resulting in a significant reduction in patient admission time and an overall increase in patient satisfaction.

Administrative Assistant 03/2012 to 01/2013

Homewatch CareGivers Inc Las Vegas, NV

Coordinated and supervised a team of 20+ caregivers, perfecting scheduling processes to achieve increased workforce efficiency and reduced overtime expenses, as measured by timely task completion.

Facilitated client intakes, streamlining onboarding processes to improve overall client satisfaction scores, as shown by client feedback and surveys.

First point of contact, answering 30 calls per day and delivering exceptional customer support

Implemented a systematic filing system for employee and client records, resulting in reduced retrieval time and ensuring adherence to industry standards and regulatory compliance.

Executed timecard approvals with precision, contributing to a seamless payroll process and maintaining accuracy in compliance with organizational policies, as monitored by internal audits and compliance checks.

Coordinate and schedule training sessions for new caregivers to ensure they have the necessary skills and knowledge to provide high-quality care.

Administrative Assistant 03/2010 to 10/2011

Home Instead Senior Care Home Las Vegas, NV

Answered 25+ calls per day to schedule interviews and answer service inquiries for new clients.

Successfully recruited, trained, and supervised a team of 70+ employees, ensuring seamless onboarding and fostering a positive work environment.

Maintained a client-centric approach, fostering positive relationships and ensuring customer satisfaction through prompt and accurate responses.

Implemented streamlined administrative processes, optimizing workflow and increasing overall office efficiency.

Facilitated effective communication across departments, ensuring seamless coordination and collaboration among team members.

Utilized advanced technological tools and software for scheduling, data management, and communication, staying current with industry trends.

Receptionist 11/2009 to 10/2010

Nevada State Board of Nursing Las Vegas, NV

Efficiently managed a high volume of daily calls (30+ per day) on multi-phone lines, providing exceptional customer service, appointment scheduling, and addressing client inquiries promptly.

Demonstrated expertise in document processing, including fingerprinting procedures, ensuring accuracy and compliance with regulatory requirements.

Proficiently managed diverse administrative tasks such as writing and typing correspondence, ensuring professionalism and attention to detail in all communications.

Executed financial responsibilities by accurately posting payments to accounts, demonstrating strong organizational skills and precision in financial transactions.

Collaborate on special projects as assigned, showcasing adaptability, problem-solving abilities, and a proactive approach to contribute to the overall success of the team and organization.

Intake Specialist \ 03/2009 to 11/2009

Nevada PEP (Parents Educating Parents) Las Vegas, NV

Responded to high-volume incoming calls with precision, ensuring accurate data entry into ATS-compatible systems.

Provided empathetic support to families with children with disabilities, guiding them to relevant resources and services.

Stayed current on laws and regulations through continuous training, enhancing expertise in the field of children/families with special needs.

Contributed to the creation and distribution of monthly newsletters, delivering essential updates and resources to the community.

Cultivated positive relationships with families, stakeholders, and community partners, fostering a collaborative and supportive network.

Inbound Sales (Medical) 09/2003 to 11/2007

Henry Schein Inc (Call Center) Reno, NV

Successfully managed a high-volume inbound call center, consistently processing 80 to 100 calls daily with a 98% accuracy rate in 10-key data entry, ensuring precise and error-free information handling.

Cultivated and maintained enduring client relationships, achieving an increase in upsell revenue through strategic engagement in upselling initiatives for new medical products, demonstrating a proactive approach to exceeding client satisfaction benchmarks.

Develop and maintain a deep understanding of the company's product offerings, including their features,

benefits, and competitive advantages, in order to effectively communicate and sell them to potential customers.

Implemented cross-selling techniques resulting in an uptick in revenue by promoting and integrating diverse medical products from different divisions, contributing to comprehensive client solutions and maximizing sales opportunities.

Monitored and optimized medical product shipments, achieving an on-time delivery rate and enhancing overall customer experience through meticulous attention to logistics, reducing customer complaints.

Played a pivotal role in training new inbound and outbound telesales associates, contributing to a reduction in onboarding time and fostering a skilled and knowledgeable sales team, resulting in an improvement in overall team performance.

Education

GED 01/1994

Awards

HIDA (Health Industry Distributors Association)

AMS (Accredited in Medical Sales) 2007

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