Latrice Williams

Snellville, GA ***** • 773-***-**** • ad3pfw@r.postjobfree.com

Professional Summary

Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Proficient in EPIC. Skills

Patient Contact

Insurance Coverage Verification

Eligibility Determination

Electronic Medical Records

Medical Billing

Coverage and Authorizations

Prior Authorization Processing

Referral Coordination

Claims Processing

Data Verification

Account Maintenance

Document Management

Work History

Intelligent Citizen Services Contact Center Agent, 09/2023 to Current BCForward/Accenture*

Improved customer satisfaction by efficiently addressing and resolving inquiries, complaints, and concerns.

Enhanced team performance by offering support and sharing knowledge with colleagues in a collaborative environment.

Maintained high call quality standards by adhering to company policies and procedures for each interaction.

Contributed to increased sales revenue by upselling products and services when appropriate during customer interactions.

Reduced average call handling time through effective problem-solving skills and utilizing available resources.

Exceeded performance metrics consistently, showcasing dedication to providing excellent customer service.

Enhanced customer satisfaction by providing timely and accurate responses to inquiries through chat support.

Expedited issue resolution with efficient multitasking and prioritization of multiple chat conversations simultaneously.

Patient Service Representative, 09/2022 to 06/2023 Piedmont Urgent Care By Wellstreet

Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.

Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.

Streamlined appointment scheduling for increased patient convenience and reduced wait times. Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.

Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.

Collaborated with clinical staff to coordinate care plans, resulting in improved patient outcomes. Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.

Administrative Assistant/Secretary/Receptionist, 01/2018 to 06/2022 Northside Gwinnett Hospital

Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.

Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.

Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.

Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Enhanced claim processing efficiency by verifying insurance coverage and obtaining pre-authorizations for procedures.

Reduced errors in billing by accurately maintaining patient records with updated insurance information.

Improved communication between medical staff and patients by explaining insurance benefits and financial responsibilities.

Front Desk Receptionist, 06/2017 to 05/2019

Eastside Urgent Care

Enhanced customer satisfaction by providing efficient and professional front desk services. Streamlined office operations for improved productivity with effective organization and communication skills.

Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.

Increased guest retention by maintaining a welcoming and organized reception area. Enhanced claim processing efficiency by verifying insurance coverage and obtaining pre-authorizations for procedures.

Reduced errors in billing by accurately maintaining patient records with updated insurance information.

Streamlined workflow for medical providers by obtaining necessary referrals and authorizations for services.

Increased patient satisfaction by promptly addressing concerns regarding insurance coverage or billing issues.

Patient Coordinator/Scheduler, 03/2015 to 04/2017

Luries Childrens Town And Country Pediatrics

Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow. Streamlined communication between patients, providers, and insurance companies for a seamless healthcare experience.

Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.

Reduced wait times by effectively coordinating with medical staff on patient schedules and room availability.

Reduced claim denials by diligently researching and resolving discrepancies in policy information. Collaborated with healthcare providers to obtain required patient information for accurate insurance verification.

Expedited claim processing by promptly obtaining necessary pre-authorizations for medical procedures.

Pharmacy Technician, 02/2012 to 03/2015

CVS Pharmacy

Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.

Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.

Streamlined prescription processing with accurate data entry and verification of patient information.

Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.

Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.

Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.

Education

Associate of Science: Medical Assistant, 01/2005

Illinois School of Health Careers - Chicago - Chicago, IL

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