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Help Desk Information Systems

Location:
Cartersville, GA
Salary:
90000
Posted:
February 17, 2024

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Resume:

BRYAN S. SOBCZAK

Greater Atlanta Area • Mobile/Text 678-***-****

ad3peu@r.postjobfree.com

www.linkedin.com/in/bssobcza

SENIOR ANALYST PROGRAMMER

Skilled in programming and application support of AS400 information systems using RPGIII, RPGIV, CLP, SQL and COBOL. Experience with IBM mainframe using RPG, COBOL, ASSEMBLER with CICS, VSAM, DB2, files. Demonstrated success in working with clients and fellow information systems personnel. Second level Help Desk customer application support. Experience with M/S PC based applications.

• Troubleshoot problems and implement solutions.

• Develop, test, and implement programs.

• 24 x 7 customer support for applications.

TECHNICAL KNOWLEDGE

AS400: RPGIII, RPGIV, CLP, PDM, SEU, SDA, DFU, ROBOT, ABSTRACT, BRODERICK, SQL, FORMSERVER, CMD, TURNOVER, TCP/IP, FTP, IBM Query, File transfer, Debug

IBM 4341 Mainframe: COBOL II, CICS, ASSEMBLER, VSAM

Other: Zebra MC33 Scanners, Barcode, QR code maintenance for SATO printers with Velocity interface, Footprints Helpdesk Software, Database Server Applications, Clarify HD Software, HTML

PROFESSIONAL EXPERIENCE

NAKANISHI MANUFACTURING CORPORATION, Winterville, Ga. 2016-2023

Japanese owned company subsidiary of NKC in Japan. Manufacture of specialized auto parts pressed from rolled steel.

PLEASE NOTE: I was full time until COVID hit the first time thru February of 2022. Month to month part time since then.

Sr. Application Programmer Analyst

Enhanced and maintained AS400 and associated applications for procurement, sales, inventory, customer and distribution. Maintain system and application backups, security, IBM Client Access device, Printers, PTF’s, and upgrade to V7R3.

User support 24 x 7

Automated month end processing for hands free tape backup.

Analysis and streamlined monthly processing from 2-3 weeks to 2 days.

Modify programs as needed for new products and barcode label changes.

BLUELINX CORPORATION, Atlanta, GA. 2005-2015

America’s largest building products distributor leading the industry to supply the continental United States and Canada.

Sr. Application Programmer Analyst

Enhanced and maintained AS400’s and associated applications for procurement, sales, inventory, customer and distribution.

Insured critical business applications to remain at 100% 24/7.

Immediate reduction in the number of daily Help Desk calls from 30+ to zero by implementation of Intranet to AS400 self-serve password reset.

Eliminated thousands of dollars annually of cost and maintenance of hardware used to print forms so customers can print invoices and sales orders on any available printer.

BRYAN S. SOBCZAK, page 2, 678-***-****

Automated AS400 password updates to interface with on-line WEB network server for password changes reducing thousands of Help Desk calls annually to reset passwords.

Business profitability greatly improved due to finding errors in the invoicing process. With analysis and correction, $100,000+ a year of pure profit were added to the bottom line.

Led Help Desk second level support for business customers 24/7 using Footprints software. Built customer confidence, listening to needs and concerns and addressing them resulting in no less than 18 special thanks from the user and I.T. community this past year. Excellent oral and written communication skills for customer service.

Worked with DBA teams in maintaining data integrity and daily applications.

Using HTML, maintained internal company education WEB site.

Reduced daily, user initiated processes to automatic nightly processing saving user hours of valuable time and money.

GEORGIA PACIFIC CORPORATION, Atlanta, GA. 1995-2005

One of the worlds leading manufacturers and distributors of tissue, pulp, paper, building products and related chemicals.

Sr. Application Programmer Analyst

Team leader supervising and maintaining applications for four AS400’s in a LAN/WAN network. Supported, programmed and maintained the following:

One AS400 handled central communications for over 100 remote branch / region facilities which funneled information to the Home Office Applications.

Customer and Product data was maintained on another.

Supported Vendor Inventory and Purchasing application on a third.

The last was maintaining Sales and Inventory

Led the data conversion and combination of all four AS400’s to one partitioned machine.

ALEXANDER HOWDEN NORTH AMERICA INC., Atlanta, GA. 1980-1995

Property and Casualty insurance service company for Alexander Howden North America and its subsidiaries.

Application Programmer Analyst

Supervised all Help Desk operations, training and scheduling.

Maintained all software on the AS400 utilizing RPGIII, COBOL. CLP, PDM, IBM QUERY.

Managed Projects and analysis for vendor software.

Hardware and Software familiarity with AS400, Sys/38, IBM Mainframe 4341 MVS, and Burroughs B6800.

Additional Professional Experience

Functional telephony support for 24/7 Help Desk calls, weekly meetings, route cause analysis, management status reports, annual test system refresh and maintenance, annual swap over to the AS400 mirror machine for disaster recovery.

EDUCATION

Bachelor of Science, Computer Science

University of Baltimore, Baltimore, MD.

Graduated cum laude

MILITARY

Sergeant, United States Army

Missile Radar and Computer Repair

Honorable Discharge



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