CANDIDATE SUMMARY: A diverse people leader with an 18-year background in management, organizational development, human resources management, training, and compliance management. Proficient in leadership development, eLearning, instructional design and working in high performance environments.

SKILLS

Project Management

Organizational Development

Labor Relations

Profit and Loss Management

Expert in Microsoft Office Suites

Expert in Workday Procurement, Kronos Payroll Systems, Hirevue Talent Interviewing Platform

Expert in Learning Management Systems: Thrive, Cornerstone, Absorb, Webex, Magenta internal and Blackboard LMS

Proficient in Skype, Slack, Microsoft Teams, InDesign, SharePoint Performance &DOS Operating systems

EDUCATION

2020 MS, Human Resources Generalist, Management, Strayer University

2012 MBA, Public Administrations, Organizational Development &Policy, Strayer University

2009 BA, Communications, Public Relations and Journalism, Miles College

PROFESSIONAL EXPERIENCE

2022-Present Interim Learning and Development Coordinator, T-Mobile USA

Duties Include :Developing, implementing and facilitating training programs for internal employees to transform and enhance business operations. Also responsible for strategic processes to assist internal employees with the skills needed to complete job tasks in more efficient ways. Also responsible for partnering with internal stakeholders and the site director to understand the business needs of the organization and to share effective processes to close performance gaps and find career resources. Tracks utilization of training access through Cornerstone and Absorb learning management systems.

2016-Present Operations Manager, Customer Service, T-Mobile USA Inc.

Duties include: Overseeing a team of employees ranging from 40-120 in a metrics based KPI environment. Responsible for coaching to daily performance metrics using the STAR method, ensuring compliance education and trainings are complete using Thrive and Absorb learning platforms. Responsible for managing a profit and loss structured portfolio with a 10-million-dollar a month settlement expectation. Also responsible for facilitating internal trainings, compliance and ethics trainings on multiple policies and FCC provisions. Manages the hiring of new talent and attrition measures across the site while driving employee engagement. Additional duties include performance reviews, managing scheduling, attendance, payroll, and adherence coding. Also responsible for FMLA compliance, coding and ensuring company ADA guidelines are consistent for all employees.

2015-2019 Senior Human Resource Partner, Interim T-Mobile USA Inc.

Duties Included: Being a direct consultant to the site director for internal investigations and legal affairs. Additional duties included assisting with market index compliance for salary surveys, talent management updates for career grades, labor relations, addressing onsite employee escalations, training, and resume’ support for existing talent. Also responsible for benefits coordination’s, family medical leave act support, payroll processing and escalations. Duties also include Workday procurement updates and compensation overviews. Also responsible for employee military support, employee separation processes and attrition management.

2013-2015 Generalist, Human Resource Partner, T-Mobile USA Inc.

Duties Included: Supporting changes and legal updates for the internal employees and new external talent. Managing internal escalations and investigations. Duties also included managing labor relations concerns including payroll processing, adherence coding, scheduling benefits coordination, FMLA support, military support, employee separation processes and attrition. Also responsible for integrated relationships with senior leadership for the purpose of installing new talent and attrition protection. Also responsible for benefits coordination with newly onboarded talent in partnership with the internal learning and development department.

2012-2015 Associate Trainer, T-Mobile USA Inc.

Duties Included: Duties included training new talent for operation roles for the organization. Duties also included identifying and assessing training needs for compliance updates needed in the workplace. Also was responsible for testing and maintaining new training vendor relationships.

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