DARIN DERLEIN

**** * ***** ***

Northglenn, CO **234

720-***-**** (cell)

ad3pe5@r.postjobfree.com

QUALIFICATIONS

•Expert knowledge and understanding of Data Center Operations, Cloud Solutions, 5G, ACI Fabric, SIP; Data products such as, SD WAN, High Speed Internet, MPLS, DWDM, SONET, Ethernet, Colocation, VOIP Hosting, CPE and Power BI functionality. • Experienced in presenting network solutions and addressing technical requirements, pricing and establishing contracts for Fortune 500 companies.

•Ability to identify Telecom market trends and drive the customer design and sales accordingly to increase revenue.

PROFESSIONAL EXPERIENCE

CAP Global

Sr. Project Manager – DISH Wireless 5G Deployment

December 2022 – July 2023

Responsible for the successful deployment of 5G infrastructure and “Go Live” for 3 Data Centers initially.

Review / approve MOP’s, LLD’s, HLD’s, Customer Requirements and Engineering Design Documents.

Track and ensure timelines are met by allocating appropriate resources to meet expectations.

Own and update MS Project Plan for entire team.

Zayo

Project Manager II

January 2022 - October

Drive local market operation PMs for the timely delivery of key elements of project implementation including network designs (by Fiber/Optical/IP Engineering), equipment, building authorizations, internal financial transactions and third-party leases.

Set departmental objectives and report on progress and project milestones.

Handle and resolve customer problems that are escalated for management attention.

Produce various reports for project implementation and customer service management.

Organize and coordinate all internal organizations for the timely and accurate implementation of large, complex projects.

Interface directly with customers to communicate implementation schedule, on-going project status, issues and responses to questions. The communication vehicle will be via face-to-face meetings, email, and/or conference calls at regularly scheduled intervals.

Provide post installation support services, trouble resolution, and new service proposals.

Prodapt

Quality Assurance Manager

March 2021 – January 2022

•Responsible for measuring and maintaining SLA’s, SLO’s and KPI’s for new AT&T project.

•Develop custom reports from Power BI to reflect weekly, monthly and quarterly metrics.

•Consult with key team members routinely to review process flows, KPI’s to improve processes and delivery. • Responsible for external and internal audit accuracy.

Service Delivery Manager

September 2019 – March 2021

•Member of the Fiber + team acting as a consultant for CenturyLink to improve processes and to shorten install intervals. Roles include Order Entry, National Provisioning, DEC Tier 2 support and Customer Care Manager.

•Communicate with customers and/or customer’s vendors to obtain all required data for customer orders, keeping them updated on order status, critical dates and completion of all completion of all deliverables to install customer service on customer desired due date.

•Consults with Sales, Engineering, Field Operations to help push along orders when possible.

•Coordinate and lead customer meetings including kick-off and status update calls.

•Ability to work independently and within a team in a fast-paced and high-volume environments with emphasis on accuracy and timeliness.

•Technical aptitude and strong computer skills, with the ability to maneuver through various operating systems, over 30 and have problem solving and troubleshooting skills.

•Ensure that SLA’s and KPI’s are tracked, reported and their targets are met.

CenturyLink

Customer Success Manager

March 2014 – January 2019

•Was assigned to support Ciber – City of Philadelphia / Douglas County School District / Interface Security Systems and Institute of International Education.

•Was assigned to the DanoneWave account to manage their vast array of services from CTL. Services include colocation, Managed Enterprise Service, Help Desk Support, Network.

• Served as a dedicated professional resource to TriZetto Corp., a Cognizant Company / State of Colorado and Colorado Division of Transportation, (CDOT).

•Managed and maintained over 13,000 SF of dedicated Colocation space for TriZetto.

•Coordinate circuit installations, cross connects and critical turn ups from Carriers.

CenturyLink

Senior Analyst

June 2011 – March 2014

•Project Manager for PRISM (IPTV) deployment in Colorado Springs

•Ad hoc analytic reporting from various systems on metrics, trends and benchmarks

•Project lead point for Windows 7 and CTL domain rollout for Central Region.

•Manage and monitor pole inspections for Central Region.

•Proficient in WebFOCUS, CORD, QVO, ArcGIS, Sat matrix, ASPEN, and Q. Field.

Qwest Communications / CenturyLink

Sales and Service Consultant

August 2010 – June 2011

•Single point of contact to manage, customize and resolve customer’s issues.

•Proficient in numerous Qwest ordering and billing systems.

•Interview, consult and probe for new revenue opportunities.

Level 3 Communications, LLC

Senior Account Executive

August 2009 – March 2010

•Sold and presented solutions to Fortune 1000 Companies in the Denver area.

•Customers include Dex One, Western Union, TeleTech, MDC Holdings, etc.

•Managed and upgraded services to a base of accounts.

•Experience working with Business cases, Siebel, Pipeline, Sales Source and CSG.

•Lead team through RFP processes, including Legal, Product, Engineering and Management.

PAETEC

Senior Account Executive

August 2008 – December 2008

.

•Focus on selling customized solutions to Fortune 500 Companies

•Solution set includes Local, LD, Data, MPLS, IP, Fixed Wireless, Co-location, Ethernet and SIP Trunking • Build client base of Referral Endorsers to increase revenue

•Provide training seminars on customized PAETEC solutions

TIME WARNER TELECOM

Account Manager

June 2006 – August 2008

•Strategize and deploy expansion of fiber network to new areas for key customers such as TeleTech, Oracle, EchoStar and Direct TV

•Engaged leadership in Operations, Product, Process, and Finance on business cases.

•Established key relationships with Fortune 100 Companies to increase revenue and margins.

•Responsible for over $250,000 in revenue for 2006-8. Met and exceeded revenue objective for 2006 through 2008. • Spear headed negotiations on National RFI’s and RFPs through contract implementation.

•Generate new revenue through networking and current relationships for markets Provided Network solutions and sold MPLS, IP, Ethernet and Co-location solutions

ESP CONSULTING

Owner - President

February 2005 – June 2006

•Provide professional Telecommunication consulting services for T-Mobile, USA.

•Project Manage efforts across departments for the successful installation of a new OC192 SHNS Ring, and migration of 110 DS3’s, in Denver, CO.

•Saved T-Mobile $1.1 Million over 5 years with new OC192 SHNS Ring.

•Schedule and synchronize hot cuts of DS3’s onto new OC192 system.

•Coordinate turn up of new Cisco 15454, OC12 cards, and power needs.

•Consult with vendors for new network builds.

•Negotiate with vendors for new pricing contracts.

•Provide in-depth cost analysis to upper management.

•Proficient in Granite, Insite, Remedy, QORA, and MS Office systems.

•Initiated the “EDGE “deployment in Denver with over 200 new DS1’s.

QWEST COMMUNICATIONS

Wholesale Strategic Markets – Strategic Sales Manager

August 2001- February 2005

•Single point of contact for regulated and unregulated network sales solutions nationwide between Qwest and T-Mobile. • Expertise in network products include: SHNS, SST, DS1, DS3, Type 2 Interconnection, Frame Relay, DWDM, IP, DIA and ISDN technologies.

•Responsible for over $34 million in revenue for 2004. Met and exceeded revenue objective for 2001 through 2005. • Prepare and present formal proposals (RFP, RFI) to executive level decision markers for T-Mobile’s regional markets.

•Meet with executive level management quarterly at T-Mobile’s headquarters to discuss network solutions, identify network process and product issues. Establish and maintain positive customer relationships.

•Participate in weekly meetings with Network process, Product, Service, Billing, Legal and Regulatory teams to address and resolve customer issues.

•Review contracts, Tariffs and Technical Publications to ensure proper implementation of networks. • Participate in weekly sales report meetings and quarterly account reviews with the Vice President of Wholesale Strategic Markets at Qwest.

Interprise – Project Manger

February 2001- June 2001

•Lead and coordinate core team members for specific 272 requirements necessary to offer in region long distance for Qwest. Business units include Small Business, Retail Sales/Service, Billing, Product development and Information Technologies. • Served as a member of the Priority Management Group. Responsibilities included prioritizing projects for every business unit within Qwest, maintaining budget levels, and conducting regular status meetings. Managed and created a weekly list of projects for business units within the Company.

U S WEST COMMUNICATIONS

Wholesale Specialized Markets – Sales Account Executive

November 1998 – February 2001

•Single point of contact for regulated network optimization, configuration and solutions between Nextel Communications and U S West 14 state region.

•Expertise in network products include: SHNS, SST, DS1, DS3, Feature Group D, Type I and II Interconnection • Responsible for $22 million in Revenue for 1999 – 2001. Met and exceeded revenue objective 1999- 2001 • Held weekly meetings with Nextel to discuss network solution needs and address any issues at hand. • Partnered with Network process, Product, Service, Billing, Legal and Regulatory teams to address and resolve customer issues.

•Review contracts, Tariffs and Technical Publications to ensure proper implementation of networks.

Communication Consulting Center – Sales Account Manager

July 1995 – November 1998

•Single point of contact for over 700 mid-sized business customers in a four-state region. Responsible for identifying network solutions and equipment needs.

•Specialize in voice and data services. Product lines include ISDN, DS1, DS3, Digital Switched Service and Frame Relay. • Utilized internal system applications such as service order processors and billing system to track service delivery. • Established strong customer relations and loyalty through customer meetings.

•Review contracts, Tariffs and Technical Publications to ensure proper implementation of networks. • Met and exceeded revenue objective 1995-98. Consistently in the top 10 percentile of team.

•Promoted within seven months of consistently exceeding monthly goal.

AWARDS AND RECOGNITION

•Circle of Excellence 2003

EDUCATIONAL BACKGROUND

•Metropolitan State College 1994-95 Denver, CO

•Business Management and Marketing

•University of Northern Colorado 1991-92 Greeley, CO

•Business Management

•Fort Lewis College 1988-90 Durango, CO

•General Education Courses

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