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Customer Service Mental Health

Location:
Morehead City, NC
Posted:
February 17, 2024

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Resume:

Thomas G. Harris

478-***-**** ad3pdm@r.postjobfree.com

www.linkedin.com/in/thomasgharris

KEY ACCOMPLISHMENTS

• Strong clinical and interpersonal skills. Quickly establishes rapport with clients and their family members.

• Conducts both informal and formal psycho-educaDonal, recreaDonal, and interpersonal skills development groups.

• Proven ability to assist diverse populaDons while remaining calm under pressure and in emergencies.

CORE COMPETENCIES

CPI - Emergency Response

CPR & First Aid CerDfied

HIPAA & Customer Service

Reports Management

RELEVANT EXPERIENCE

Mental Health Technician October 2019 – Present

Carolina Dunes Behavioral Health, Leland, NC 28451 Understands and maintains paDent rights, feedback/complaint procedures, and appropriate reporDng. Delivers superb customer service in-person and over the telephone. Observes and maintains professional awareness and appropriate boundaries. Responds to emergencies and diffuses conflict using verbal communicaDon skills or CPI.

• Monitors and assists paDents with personal hygiene, social skills, and maintaining individual living space.

• Accompanies paDents to outside medical appointments.

• A\ends and parDcipates in treatment team meeDngs, shi] reporDng, etc.

• Plans and conducts psycho-educaDonal groups. Observes and records group dynamics.

• Maintains confidenDal paDent records and disclosures. Educator & Curriculum Developer May 2019-October 2019 RHA Riverbend, New Bern, NC 28560

Dra]s and prepares curriculum for students. Researches and schedules field trips to reinforce the textbook subject ma\er. Delivers periods of instrucDon fostering academic growth. Maintains a safe environment for students to learn.

Mental Health Technician 2017- 2019

Strategic Behavioral Center, Garner, NC 28529

Provided compassionate and collaboraDve paDent-focused care to clients residing in a 112-bed psychiatric residenDal and acute treatment facility. Completed two-week orientaDon to include first aid, CPR, and Care and Control. Works a rotaDng shi] on a unit with sexually aggressive clients. 478-***-**** Thomas G. Harris 1

Records Management

Strong Interpersonal,

Wri\en & Oral

CommunicaDon Skills

Problem Solver

Microso] Office

Supervision &

Management

• Establishes and maintains collaboraDve professional partnerships with physicians, psychiatric nurses, and therapists.

• Conducted both informal and formal psycho-educaDonal, recreaDonal, and interpersonal skills development groups.

• Observed and recorded paDents’ behaviors and interacDons towards prescribed treatment goals.

• Maintained and updated medical records and clinical documentaDons.

• Managed the acDviDes of daily living for the facility.

• Guarded the safety of paDents at all Dmes.

Caregiver 2015-2017

Friendly Care Givers, Morehead City, NC 28557

Experienced caregiver with current CPR and First Aid cerDficaDons. Quickly established rapport with clients and their family members. Strong clinical and interpersonal skills. Provided direct care to clients in a professional and compassionate manner.

• Responsible for the care of paDents, ensuring their emoDonal, nutriDonal, and overall well- being.

• Documented the administraDon of medicaDon as well as paDent behaviors. Reported concerns, new symptoms, and abnormal behaviors to the supervisor.

• Observed and removed safety hazards and reported violaDons as appropriate, ensuring paDent safety.

• Performed light housekeeping and meal preparaDon.

• Manages paDent schedules to include driving to appointments.

• Assisted with daily living acDviDes and personal grooming. CorrecWonal Officer 2010-2015

Georgia Department of CorrecDons, Atlanta, GA 30334 Entrusted with the safety, security, and humane treatment of inmates. Strict adherence to all policies and procedures. Respects cultural differences.

• Supervised the movement of 90-95 inmates to and from work assignments, meals, and recreaDonal acDviDes.

• Inspected cells. Monitored inmate acDviDes. Observed and documented inmate behavior. InvesDgated allegaDons of misconduct. Diffused and resolved conflicts before they escalated.

• Escorted inmates to court and other appointments without incident. Police Officer 2013-2014

City of Irwinton, GA 31042

Provided a diverse array of duDes. Enforced the law within city limits while protecDng life and property. Patrolled the streets rendering assistance as necessary.

• Answered calls to traffic accidents and other emergencies. Recorded facts and prepared documents to be issued to insurance companies, a\orneys, and the department of motor vehicles.

• Responsible for the receipt, custody, security, transportaDon, review of the appraised value, storage, inventory, preservaDon, disposiDon of all types of seized personal and real property, including controlled substances, currency, and firearms.

• Served warrants, subpoenas, and conducted health and wellness checks. Police Officer 2008-2011

City of Sparta, GA 31087

478-***-**** Thomas G. Harris 2

A dedicated and accomplished leader who excelled at guiding, influencing, and empowering others to maintain law and order. Provided public safety by maintaining order, responding to emergencies, protecDng people and property, enforcing motor vehicle and criminal laws, and promoDng good community relaDons. Proven ability to assist diverse populaDons while remaining calm under pressure and in emergencies.

• Issued countless traffic citaDons resulDng in a reducDon of traffic crashes and fataliDes in my assigned area.

• Experienced in conducDng on the road field sobriety tesDng by idenDfying and using forensic science techniques such as Horizontal Gaze Nystagmus (HGN).

• Highly trained to iniDate an emergency response with full emergency equipment and radio communicaDon. Conducted proper evasive driving techniques while avoiding all road hazards and properly clearing intersecDons. Executed emergency pursuit response. MILITARY EXPERIENCE

Paladin Crew Member – Field ArWllery

214th Georgia Army NaDonal Guard

ArWllery & TransportaWon

United States Army

Boatswains Mate

United States Navy

EDUCATION & TRAINING

Master of Arts – Major: Criminal Jus,ce An#cipated Gradua#on Date February 2021 Southern New Hampshire University, Hookse\, NH 03106 Bachelor of Arts – Major: Psychology Minor: Criminal Jus,ce 2017 Robert Morris University, Moon Township, PA 15108

CPI – current

CPR & First Aid – current

Family Systems Approach to Care January 2018

AIDET PaWent CommunicaWon January 2018

Common Mental Health Disorders January 2018

InfecWon PrevenWon and Control December 2017

CPR & First Aid October 2017

Care and Control October 2017

Handle with Care – CerWficate October 2017

EMT 1 2016

Craven Community College, New Bern, NC 28562

AWARDS

Army Achievement Medal - 2nd award Ba\le E Reserve Service Award 478-***-**** Thomas G. Harris 3



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