Highly skilled and results-oriented professional with hands-on experience providing remarkable support and guidance to prospective clients throughout quarries; capability to deliver satisfactory counseling and advising to potential clients. Customer service or interaction with customers every day is one of the all-time best positions for learning and experiencing new things.

Proven capacity to review office materials and assist in admissions decision-making process for clients. Proactive can-do attitude and superior planning, organizing, and time-management abilities. Proven history of identifying problems and resolving queries to fulfill requirements. Articulate communicator continually focused on nurturing professional relationships at all levels. Equipped with excellent customer service, time management, and analytical skills. Proficient in CRM software.

Areas of Expertise

Multitasking

Strategic Planning & Implementation

Customer Service

Phone Etiquette

Presentations & Documentation

Administrative Support

Language: English & Bangla

Marketing & Sales

Collaborative Team Player

Technical Skills

MS Office Tools

Bookkeeping

Database: MS SQL, MYSQL

Programming Skills: Java

Professional Experience

Shift Supervisor

CVS Health December 2023 to Present

The Shift Supervisor Trainee role is an entry-level, short-term role that prepares an employee to perform a higher-level supervisory role, such as Operations Supervisor or Shift Supervisor.

The Shift Supervisor Trainee performs work as directed to prepare for future supervisory responsibilities, completes basic operations and management skills training, and learns about key aspects of the business (e.g., building customer loyalty through exceptional service) and CVS/pharmacy culture.

Upon successful completion of the training program, Shift Supervisor Trainees are eligible to be considered for promotion to open Operations Supervisor or Shift Supervisor positions.

When there is no manager onsite, Shift Supervisor leads the store staff, ensures that store operations run smoothly, and is responsible for ensuring the completion of all opening and closing procedures.

Work effectively with store management and store crews

Supervise the store’s crew through assigning, directing, and following up all activities.

Effectively communicate information both to and from store management and crews.

Assist customers with their questions, problems, and complaints (Greet, offer help, and thank).

Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers.

Sessional Retail Sales and Recovery Associate

Macy's, Inc. October 2023 to January 2024

•Cooperative teams meet their sales goals through consistently delivering superior service and customer check out.

•Play a crucial role in maintaining the overall appearance and cleanliness of our sales floor.

•Ensure merchandise, fitting rooms, and the store are well-organized, tidy, and visually appealing to create a positive shopping experience for our customers.

•Customer Service: Greet and assist customers with locating and retrieving items and make appropriate partnerships for assistance when necessary; Demonstrate full understanding of store products, services, loyalty programs, and Macy’s point of sale systems and use knowledge to help customers find what they need and suggest additional items.

•Sales Support: Respond to customer requests for additional merchandise or other assistance, including sharing how to use an electronic device to shop and compare.

•Assist in locating and pulling merchandise to fulfill digital customer orders.

•Merchandise Organization: Maintain department recovery standards on the selling floor and in fitting rooms.

Business Development Manager

RM Gateway September 2017 to January 2023

Ensure on-time admission for students by liaising with universities’ international admission teams and delegates. Resolve problems within a limited time by collaborating with team members. Update information by organizing training facilities. Communicate with potential students and deliver required information for placing an application in their designated university and courses. Ensure students complete admissions and enrollment processes by conducting follow-up activities. Perform various activities, such as delivering information to company for decision making, executing robust strategies considering market, and resolving critical issues.

Implement B2B and B2C marketing strategy.

Expanded business and increased student engagement by utilizing limited resources.

Provided opportunity to 450+ students to get admission to multiple international universities; now the company is enrolling more than 150 students per year at different destinations.

Set a quarterly and monthly target and follow up with a quarterly target so that they can reach the monthly target.

Cooperate with upper management to produce an innovation strategy to recruit new clients/ students and plan for marketing.

Guide clients for university and visa interviews by skype.com, Zoom.com, Microsoft Team, Webex.

Arranger information sessions about new products and services, as well as provide training for the team.

Academic Qualifications

BA (Hons) Top-Up Business Management

University of Sunderland – London, UK

Bachelor of Business Administration (Accounting & Information System)

Leading University, Bangladesh

Certificate

CMI Level 7 Certificate, Strategic Management and Leadership (QCF).

References: Will be provided upon request.

Contact this candidate