Lori Woeltje

Business Office Manager

Cape Girardeau, MO 63701

ad3pct@r.postjobfree.com

+1-573-***-****

Strategic and innovative HR/Business Office Executive with over 20 years combined management expertise in human resources and business office. A creative thinker, problem solver and decision maker. Effective in balancing the needs of the employees with the mission of the organization. Strong mentoring, organization and negotiation skills.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Director of business office services

SOUTHEAST BEHAVIORAL HOSPITAL - Cape Girardeau, MO October 2021 to Present

I am responsible for ensuring the efficient operations of the Business Office to include an accurate, timely and consistent performance of all functions pertaining to patient accounting (including patient account maintenance, billing and collection management), admissions processing, payroll preparations, accounts receivable and payable functions and facility courtesy services. Business Office Manager

Lakeside Nursing and Rehabilitation Center - Jacksonville, FL December 2020 to March 2021

Responsible for ensuring the efficient operations of the Business Office to include an accurate, timely and consistent performance of all functions pertaining to patient accounting; including patient account maintenance, billing and collection management, admissions processing and accounts receivable, oversight of receptionist and COVID screenings. Establishment of policies and procedures to ensure effectiveness of the business office, managed accounts receivables process, attended daily census meeting, managed patient accounts. Managed and maintained an effective business office staff. Reviewed daily, weekly, monthly and yearly reports. Properly closed the month, stayed within budget and met and/or exceeded all deadlines. Prepared monthly variance reports as needed. Supervised assistant business office manager and receptionist staff. Performed HR duties including maintaining the human resource and payroll systems. Open position postings on company website and Indeed. Ran appropriate background screenings and checks. Completed new hire paperwork and new employee orientation. Headed up employee appreciation events. Counseled employees and completed appropriate evaluations. Was responsible for compensation and benefit administration. Business Office Manager

Jackson Manor Nursing Home - Jackson, MO

October 2018 to December 2020

I am responsible for running all aspects of the business office including AR/AP/payroll and HR. I do cash flow analysis, budgets, cost reports, daily/weekly/monthly financial reports. Performed HR duties including maintaining the human resource and payroll systems. Open position postings on company website and Indeed. Hired staff and negotiated employment agreements. Ran appropriate background screenings and checks. Completed new hire paperwork and new employee orientation. Headed up employee appreciation events. Counseled employees and completed appropriate evaluations. Maintained and monitored employee education and training; including online Relias assignments. Responsible for compensation and benefit administration. I supervise others in those positions and I help with social media, marketing and sales. I am a member of both Cape and Jackson Chamber of Commerce and actively promote our business. I work closely with admissions to bring new residents to our facility and work closely with social services to keep residents in our facility. Business Office Manager

Chaffee Nursing Center - Chaffee, MO

June 2016 to October 2018

Direct and coordinate all functions and activities of the business office. Implement accounting policies and procedures. Maintain and reconcile daily and monthly census. Submit claims for all billing types including; Medicare, Medicaid, Managed Care, Private Insurance. Monitor and collect accounts receivables. Record all payments received and make deposits. Coordinate and participate in triple check process. Prepare and mail monthly statements. Reconcile monthly bank statements. Prepare financial reports. Maintained resident trust account. Completed admission paperwork with resident or family member. Entered accounts payables and wrote checks. Processed payroll on a bi-weekly basis. Performed HR duties including maintaining the human resource and payroll systems. Open position postings on company website and Indeed. Ran appropriate background screenings and checks. Completed new hire paperwork and new employee orientation. Headed up employee appreciation events. Counseled employees and completed appropriate evaluations. Lead in sales and marketing efforts. Project Manager

ServiceMaster - Sikeston, MO

January 2016 to June 2016

Called all clients and prospective clients personally to establish and maintain a good working relationship. Estimated and managed all

water, fire, and mold jobs. Complete project work orders and assigned AWARDS staff to jobs as needed. Completed training as required. Completed all billing and billing associated duties. Hired, trained and disciplined staff Perfect Attendance - Metro according to company guidelines.

Business College perfect

attendance award 2 quarters

Office Manager

EasterSeals Midwest - Cape Girardeau, MO

February 2015 to January 2016

Honor Roll - Both Metro and

Managed office staff, Medicaid, private insurance and private pay Keiser University. billing, Accounts receivable/payables, Bank deposits and reconciliations, Deans List - Keiser

week, month, year end closings, establish and maintain budget, new University.

employee orientation, payroll processing, expense report approval and processing. Completed all training as required. Student of the Quarter -

Metro Business College

Office Manager

Saint Francis Medical Center - Cape Girardeau, MO

April 2009 to March 2014

Provided clerical, administrative, fiscal and marketing support. Supervised and managed all physician practice activities such as staff and physician scheduling, patient throughput and billing functions. Worked with Director, physicians and staff to accomplish objectives, desired clinical outcomes and customer satisfaction. Accurately completed annual budget and monthly variance reports. Took appropriate measures to ensure expenses were within budget. Ensured staffing guidelines and operational processes promote efficiencies, productivity, and cost effectiveness. Collected and analyzed data to ensure progress notes were completed in a timely manner, billing was accurate and timely, and accounts receivable were collected within acceptable time frames. Took appropriate actions to resolve issues and promoted the financial viability of the practice. Responsible for quality improvement programs. Ensured the accuracy and precision of existing clinical procedures by monitoring quality control results within established time periods. Maintained compliance with accreditation with institutional policies and external regulatory guidelines (CLIA, DOT, OSHA and TJC). Kept policies up to date on compliance. Ensured staff, working all shifts, follows established guidelines and policies. Ensured competency of staff. Performed or ensured probationary and annual performance evaluations of employees were completed using established policies and guidelines. Consistently monitored and documented the performance of employees. Completed evaluations reflect accurate assessment of employee performance. Goals were established and monitored. Guidance and counseling were used to direct and develop staff, appropriate disciplinary measures used on an as needed basis. Education

A.A.S. in Business Management

Metro Business College - Cape Girardeau, MO

A.A.S. in Medical

Keiser University - Fort Lauderdale, FL

Skills

• Management (8 years)

• Billing (8 years)

• Customer Service (10+ years)

• Accounting (10+ years)

• Medical Terminology (10+ years)

• Collections (8 years)

• Payroll (8 years)

• Human Resources (8 years)

• Budgeting (8 years)

• Quickbooks

• Bookkeeping

• Front Office

• Scheduling

• Accounts Payable

• Receptionist

• Data Entry

• Microsoft Excel

• Typing

• Microsoft Office

• Outlook

• Accounts Receivable

• Marketing

• Office Management

• Word

• Cash Flow Analysis

• Managed Care

• Financial Report Writing

• Financial Analysis

• Cash Flow Analysis

• Financial Analysis

• Financial Report Writing

• General Ledger Accounting

• Managed Care

• Mold Remediation

• Journal Entries

• Account Reconciliation

• Bank Reconciliation

• Tax Experience

• Financial Statement Preparation

• Medical Coding

• Sage

• CPT coding

• 10 key calculator

Certifications and Licenses

CPR

First Aid

Assessments

Electronic Medical Records: Best Practices — Expert February 2020

Knowledge of EHR data, associated privacy regulations, and best practices for EHR use Full results: Expert

Bookkeeper/Office Manager (Quickbooks proficiency req) — Highly Proficient November 2019

Measures a candidate's tendency to be rule-abiding, well-organized, hard-working, confident, and think before acting.

Full results: Highly Proficient

Spreadsheets with Microsoft Excel — Proficient

April 2019

Excel knowledge including common tools, PivotTables, conditional & nested formulas, and custom visuals.

Full results: Proficient

Sales Skills: Influence & Negotiation — Highly Proficient April 2019

Using influence and negotiation techniques to engage with and persuade customers. Full results: Highly Proficient

Supervisory Skills: Motivating & Assessing Employees — Expert May 2019

Motivating others through feedback to identify improvements or corrective actions. Full results: Expert

Medical Billing — Highly Proficient

August 2020

Understanding the procedures and forms used for medical billing. Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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