Charyl Bean

Omaha, NE

Looking to fill a position in Call Center / Home Heath Aide using my successfully completed certifications and award letter skills learned and practiced over 10+ years to my advantage as an individual. Also to support the organization/ facility to meet their values and goals. Therefore, interested to be trained in other position as they become available because I am willing to grow within the company.

Authorized to work in the US for any employer

Work Experience

Customer Care Support

Timberline Total Solutions - Omaha, NE

January 2020 to May 2022

Worked in call center inbound sales offering internet, cable, and homeland security system. Answer customer inquiring about billing, sales, upgrades, and payments. Home Health Aide

Unique Love and Care - Omaha, NE

September 2015 to August 2019

Assist paraplegic with bed bath, dressing, lifting, wheel chair transfer, laundry, light housekeeping and run errands if needed.

Sorter

Goodwill Industries - Omaha, NE

April 2012 to June 2015

Inspected materials from distribution center. Separated items that was donated and stocked items on shelves, color coronated clothes, coats and hung on hangers. Tagging items using basic math skills. Clean fitting rooms after each use placing items back on the sales floor. Customer Service Representative

DES Staffing - Omaha, NE

September 2007 to March 2012

Temporary went out to work at various call centers in Omaha local areas. Inbound customer service representative inbound sales taking orders callers reply to informercials on television, newspaper ads, and radio inquiring about various products and services including free information. Account adjustments if billing or shipping address needed to be change and /or different form of payment. Education

Certification in Call Center Specialist

Metropolitan Community College-Fort Campus - Omaha, NE May 2011 to February 2012

Certification in Cosmetology

LaRose Beauty Academy - Omaha, NE

April 1994 to June 1996

High school diploma

Omaha North Magnet High School - Omaha, NE

August 1987 to May 1989

Skills

• Upselling

• Math

• Telemarketing

• Inside Sales

• Home Care

Awards

Customer Service Specialist 1

February 2012

Handling general questions and issues. Troubleshooting resolving customer conserns and complaint without a supervisor.

Additional Information

I have worked in Omaha Metro Area as an Certified Nursing Assistant/ Home Health and Bathe Aide upon completion I received Medication Aide Certification. 1996~ Certification License #31212 ~Lapsed

2000~Medication Aide Assisted Living Certification

#41709 Inactive

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