YAW KYEREMATENG

SKILLS:

•Strong Customer Service Specialist

•Team player

•Friendly and Excellent Communicator

•Good interpersonal skill

•Flexible

•Problem-solving

Professional Experience:

Administrative Assistant

SK Technologies Inc ( Shirley, Massachusetts) — Oct 2015 to Sept 2023

•Directing communications between colleagues and customers

•Organizing schedules and events

•Maintained a professional attitude with sincerity and enthusiasm

•Scheduling appointments and updating event calendars

•Recording information, updating paperwork, or maintaining documents

•Maintaining physical and digital filing systems

•Providing any administrative support to ensure efficient office operations

• Answering phone calls and directing callers to appropriate personnel

•Signing for incoming packages and assisting clients and other visitors

Warehouse Associate

J 5 Holdings Co., Accra- Ghana- Jan 2011 to Dec 2014

•Take inventory and reorder supplies as necessary

•Process and package orders

•Operate machinery for transporting heavy items

•Deliver orders to clients and address shipment errors

•Assist customer service in resolving complaints

•Inspect goods for shipment and report defective items

Senior Helpdesk Associate

Lobito Company Ltd, Accra- Ghana- June 2008- Jan 2011

• Monitoring documents and tracking the problem that have been logged using applicable systems and tools

•Providing 2nd line support and administration including troubleshooting of IT related problems from software to hardware, such as mobile phones, laptops, PCs, printers, basic network issues and all IT Managed applications

•Monitoring and tracking created help desk tickets

•handle help desk phone calls and respond to email requests.

Helpdesk Officer

Rosam -J Ventures, Koforidua, Ghana- Oct 1998-June 2008

•Provides technical support to staff by researching and answering questions

• Troubleshooting problems, and maintaining workstation and LAN performance

•Asking questions to determine how to best solve a staffs problems using resources and technical knowledge

•guide customers through proper use of the vendor-managed licensing application(s)

Certifications:

•High School Certificate (1996)

•St. Peters Senior High School- Nkwatia-Kwahu-Ghana

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