AMANDA SMEAL

*** ***** **** *** ********* WV ****0 · 724-***-****

ad3pbl@r.postjobfree.com

I have many years of experience in customer service focused positions. I have experience in management, problem-solving, troubleshooting, training and daily operations within a business. I’m always open to new challenges and learning opportunities to expand my knowledge and experience.

EXPERIENCE

FEBRUARY 2022 – PRESENT

RECRUITING OPERATIONS COORDINATOR, sheetz

Assisting candidates with inquiries regarding applications, drug/background and onboarding questions.

Scheduling drug tests for candidates.

Verifying employment for candidates.

Completing new hire information to process them into the system.

Assisting managers/recruiters/specialists in all areas relating to potential candidates.

Answering emails from managers/recruiters/specialists/candidates in a timely manner.

Calling or returning calls from managers/recruiters/specialists/candidates.

Assisting in testing a new applicant tracking system.

APRIL 2021 – FEBRUARY 2022

ASSISTANT MANAGER, sheetz

Managing a team of 5-8 employees.

Complying with company policies and instructing employees on those policies.

Training new employees.

Monitoring all aspects of the kitchen area ensuring it complies with the quality standards of the company for food safety.

Attending to customers while in the store.

Handling money for the registers and lottery.

Maintaining a clean and safe work environment in accordance to company standards.

JUNE 2018 – FEBRUARY 2022

SHIFT SUPERVISOR, sheetz

Managing a team of 5-8 employees.

Complying with company policies and instructing employees on those policies.

Training new employees.

Monitoring all aspects of the kitchen area ensuring it complies with the quality standards of the company for food safety.

Attending to customers while in the store.

Handling money for the registers and lottery.

Maintaining a clean and safe work environment in accordance to company standards.

JANUARY 2018 – JUNE 2018

STORE TEAM MEMBER, sheetz

Complying with company policies and instructing employees on those policies.

Training new employees.

Monitoring all aspects of the kitchen area ensuring it complies with the quality standards of the company for food safety.

Attending to customers while in the store.

Handling money for the registers and lottery.

Maintaining a clean and safe work environment in accordance to company standards.

Stocking kitchen, store, cooler and beer cooler per planograms.

AUGUST 2015 – JANUARY 2018

RESOLUTION LEAD, Google express

Answering and sending emails to customers regarding their orders.

Answering calls from customers based on the needs of the business.

Troubleshooting the shopping site for customers to ensure seamless order submitting.

Handling escalated issues from customers and resolving them within the company policy.

Responding to chat messages from customers and resolving any issues they may have.

Running team meetings to ensure all Resolution Leads are working in sync.

EDUCATION

APRIL 2014

MASTERS OF ARTS, southern new hampshire university

Concentration: English (BRitish Literature Focus)

MAY 2012

BACHELOR OF ARTS, california university of Pa

Concentration: English

MAY 2012

BACHELOR OF SCIENCE, california university of Pa

CONCENTRATION: LAW & JUSTICE

SKILLS

Great attention to detail

Excellent written/verbal communication

Proficient in Microsoft Office

Customer Service expert

Multitasker

Superior work ethic

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