J A C Q U E L I N E

M A R I E

W E L L I N G T O N

321-***-****

ad3pas@r.postjobfree.com

**** ******** ******,

Cocoa, FL 32926

PROFESSIONAL SUMMARY

Dependable industry worker equipped for fast-paced work and changing daily needs. Serves customers effectively with attention to detail and hardworking approach. Seeks out opportunities to go beyond basics, improve processes, and increase customer satisfaction.

SKILLS

Paging systems Emergency call support

Conference call setup Switchboard management

Assist callers Clerical support

Operate switchboards [Equipment] operation

Task prioritization Customer relations

EXPERIENCE

Switchboard Operator, Rockledge Regional Medical Center, Apr 2021 - Current, Rockledge, Fl

Responded to emergency and urgent calls and promptly directed callers to [Type] staff.

Completed all duties related to opening and closing switchboard. Served as pleasant and personable point-of-contact for [Type] callers. Reported telephone and equipment malfunctions to management or tech support. Coordinated conference calls and assisted participants in telephone procedures. Recorded and relayed accurate messages.

Answered incoming calls and connected callers with correct extension. Used in-house paging system to contact floor personnel. Used equipment such as multi-line telephone systems and switchboards, internal intercoms and public address systems to share communications. Resolved customer inquiries, complaints, and issues while proactively using [Type] techniques to provide solutions.

Tracked system alarms related to security and other emergencies, announced evacuations and routed emergency responses.

Managed inbound and outbound calls to respond to inquiries and resolve concerns. Alerted the security team to unauthorized access issues and other concern with the use of two-way radios.

ICU Unit Secretary, Rockledge Regional Medical Center, Oct 2020 - Apr 2021, Rockledge, JW

Fl

Transcribed recorded messages, diagnoses or recommendations into patients' medical records.

Completed all assigned tasks prior to shift end.

Assisted team members and managers with tasks to maintain productivity and meet project milestones.

Followed established guidelines and procedures.

Reviewed incoming orders for mistakes to maintain accurate inventory levels. Completed all required paperwork within anticipated timeframes. Finished all tasks and job duties, adhering to deadlines to avoid delays. Reviewed activities regularly to identify opportunities for improvement. Kept work area organized and clutter-free.

Maintained good working relationship with co-workers and management. Utilized downtime to perform routine tasks, preventing service delays. Addressed concerns quickly to avoid lasting issues. Patient Care Technician, Melbourne Regional, Jan 2020 - Oct 2020, Melbourne, Fl Improved patient wellbeing by assisting with exercises, physical therapy, or taking walks around facility.

Maintained patients' hygiene by assisting with baths and toileting. Attended to comfort of patients by adjusting bed settings, completing timely turns, and repositioning individuals with utmost care.

Monitored intake of food and medication and alerted staff to deterioration in patient conditions.

Applied safety precautions to protect staff from biohazardous materials such as blood-borne pathogens.

Acted empathetically with patients to brighten outlooks, frequently engaging individuals in conversation.

Completed equipment proficiency testing and recalibrated machinery to stay within strict performance standards.

Kept up with patient room cleaning requirements and checked in with patients to monitor vital signs.

Applied correct aseptic and sterile techniques and used appropriate personal protective equipment.

Transported patients by wheelchair or rolling bed between care and examination rooms.

Promoted positive work environment with professional and supportive attitude toward department staff and new ideas.

Demonstrated cultural sensitivity in all communications and service delivery, remaining continuously professional, respectful, and courteous. Attended staff and in-service meetings and mandatory classes to continue to develop high level of patient care skills.

Cross-trained to perform various types of transport such as house, radiology, and perioperative transports.

Collaborated successfully by working with others to meet unit and organizational goals and to promptly attend to needs of patients and care team. Jun 1991

Maintained, cleaned, and prepared equipment such as gurneys, wheelchairs, bassinets, cribs, and supplies required to effectively transport patients. Carefully supported patients when moving them between beds, tables and stretchers. Collected and documented the patient's vital signs, including temperature, blood pressure and respiration rate.

Complied with policies and procedures on customer satisfaction and service excellence.

Kept oxygen tanks full and functioning for use during safe off-campus patient transports.

Helped prevent the risk of bedsores by frequently turning and repositioning bedridden patients.

Moved patients from rooms to procedure rooms for their scheduled surgeries and examinations.

Responded to emergencies, helping the qualified medical personnel stabilize and move distressed patients.

Transferred all kinds of patients, including those with IV, traction, cardiac pumps, and oxygen tanks.

Transported patients, including neonates, pediatrics, adolescents, adults, and geriatric patients, to and from diagnostic procedures and from clinical unit. EDUCATION

High School Diploma

Lewiston Porter - Youngstown, NY

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