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Customer Service Front End

Location:
Waldorf, MD
Posted:
February 17, 2024

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Resume:

George Wilson

Security/retail

Brandywine, MD ***13

ad3pa1@r.postjobfree.com

+1-240-***-****

To find a career in which I can advance

Work Experience

Manager

Big Lots - Waldorf, MD

October 2021 to Present

Daily opening and closing of store unloading of truck and checking in merchandise handle deposit running of the front end and stocking

Security Officer

ALLIED UNVERSAL - Maryland

August 2017 to Present

Monitor access into locations, check in daily deliveries, patrol building and Perimeter Head Cashier/Customer Service

A.C. Moore - Waldorf, MD

April 2018 to November 2019

In charge of the front end of the store open and close registers do the money drop Overnight stocker

Dicks sporting goods

January 2016 to August 2017

Unload trucks and stock items also put on security tags Support Manager

Walmart

June 2013 to December 2015

Overnight stocker/ Support Manager June 2013 - December 2015

* Stock merchandise onto shelves

* Zone store

* Unload trucks

* Help with running of back room

* Bin overstock

* Generate picks for store

* Train new employees

* Cashier

* Help with weekly scheduling of employees

Security Consultant

Keane Federal Systems

May 2012 to June 2013

* Monitor security cameras and alarms

* Maintain an accurate hourly log of events

* Dispatch emergency personnel

* Run NCIC for officers

Access Control Officer/ X-ray instructor

McNeal

November 2008 to May 2012

* Grant access into secure locations

* Escort uncleared personal onto property

* Train employees on the AS&E models 101 and 66 x-ray machines

* Conduct random baggage and personal searches

* Monitor security cameras

Education

N/A in Business Management

Central Pennsylvania college - Summerdale, PA

September 2007 to December 2008

High school diploma in General Studies

Thomas Stone High School - Waldorf, MD

August 2005 to June 2007

Skills

• Patrol

• Busser

• Food Service

• Host

• Food Prep

• Cashiering

• Security

• Inside Sales

• Cleaning Experience

• Kitchen Experience

• Serving Experience

• Outside Sales

• Customer service

• Salesforce

• Retail sales

• Sales

• Cash Handling

• Supervising experience

• Guest services

• Retail management

• Management

• English

• Communication skills

Certifications and Licenses

CPR/AED

September 2017 to September 2019

Guard Card

Assessments

Reliability — Familiar

January 2020

Tendency to be dependable and come to work

Full results: Familiar

Customer Focus & Orientation — Proficient

December 2019

Measures a candidate's ability to respond to customer situations with sensitivity. Full results: Proficient

Inside Sales — Highly Proficient

December 2019

Actively listening and responding appropriately; performing common sales calculations. Full results: Highly Proficient

Supervisory Skills: Interpersonal Skills — Familiar April 2019

Maintaining productive team relationships by identifying conflict and settling disputes. Full results: Familiar

Reliability — Highly Proficient

March 2019

Measures a candidate's tendency to be dependable and come to work. Full results: Highly Proficient

Customer Service Skills — Familiar

July 2018

Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: Familiar

Management & Leadership Skills: Planning & Execution — Proficient October 2020

Planning and managing resources to accomplish organizational goals. Full results: Proficient

Work Style: Reliability — Familiar

January 2020

Tendency to be dependable and come to work

Full results: Familiar

Work style: Reliability — Proficient

May 2021

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Customer focus & orientation — Proficient

December 2020

Responding to customer situations with sensitivity Full results: Proficient

Security guard skills — Proficient

May 2021

Assessing risks, enforcing security standards, and handling complaints Full results: Proficient

Management & leadership skills: Impact & influence — Proficient December 2020

Choosing the most effective strategy to inspire and influence others to meet business objectives. Full results: Proficient

Customer service — Proficient

September 2021

Identifying and resolving common customer issues

Full results: Proficient

Management & leadership skills: Planning & execution — Proficient August 2021

Planning and managing resources to accomplish organizational goals Full results: Proficient

Work style: Reliability — Highly Proficient

October 2021

Tendency to be reliable, dependable, and act with integrity at work Full results: Highly Proficient

Retail customer service — Proficient

September 2021

Comprehending and responding to retail customer needs Full results: Proficient

Sales skills — Proficient

February 2021

Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.

Full results: Proficient

Supervisory skills: Motivating & assessing employees — Proficient November 2021

Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient

Management & leadership skills: Impact & influence — Proficient February 2022

Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient

Work style: Reliability — Highly Proficient

October 2021

Tendency to be reliable, dependable, and act with integrity at work Full results: Highly Proficient

Management & leadership skills: Impact & influence — Proficient February 2022

Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient

Supervisory skills: Motivating & assessing employees — Proficient November 2021

Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.



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