Customer Service Front End
Resume:
George Wilson
Security/retail
Brandywine, MD ***13
****.******@*****.***
To find a career in which I can advance
Work Experience
Manager
Big Lots - Waldorf, MD
October 2021 to Present
Daily opening and closing of store unloading of truck and checking in merchandise handle deposit running of the front end and stocking
Security Officer
ALLIED UNVERSAL - Maryland
August 2017 to Present
Monitor access into locations, check in daily deliveries, patrol building and Perimeter Head Cashier/Customer Service
A.C. Moore - Waldorf, MD
April 2018 to November 2019
In charge of the front end of the store open and close registers do the money drop Overnight stocker
Dicks sporting goods
January 2016 to August 2017
Unload trucks and stock items also put on security tags Support Manager
Walmart
June 2013 to December 2015
Overnight stocker/ Support Manager June 2013 - December 2015
* Stock merchandise onto shelves
* Zone store
* Unload trucks
* Help with running of back room
* Bin overstock
* Generate picks for store
* Train new employees
* Cashier
* Help with weekly scheduling of employees
Security Consultant
Keane Federal Systems
May 2012 to June 2013
* Monitor security cameras and alarms
* Maintain an accurate hourly log of events
* Dispatch emergency personnel
* Run NCIC for officers
Access Control Officer/ X-ray instructor
McNeal
November 2008 to May 2012
* Grant access into secure locations
* Escort uncleared personal onto property
* Train employees on the AS&E models 101 and 66 x-ray machines
* Conduct random baggage and personal searches
* Monitor security cameras
Education
N/A in Business Management
Central Pennsylvania college - Summerdale, PA
September 2007 to December 2008
High school diploma in General Studies
Thomas Stone High School - Waldorf, MD
August 2005 to June 2007
Skills
• Patrol
• Busser
• Food Service
• Host
• Food Prep
• Cashiering
• Security
• Inside Sales
• Cleaning Experience
• Kitchen Experience
• Serving Experience
• Outside Sales
• Customer service
• Salesforce
• Retail sales
• Sales
• Cash Handling
• Supervising experience
• Guest services
• Retail management
• Management
• English
• Communication skills
Certifications and Licenses
CPR/AED
September 2017 to September 2019
Guard Card
Assessments
Reliability — Familiar
January 2020
Tendency to be dependable and come to work
Full results: Familiar
Customer Focus & Orientation — Proficient
December 2019
Measures a candidate's ability to respond to customer situations with sensitivity. Full results: Proficient
Inside Sales — Highly Proficient
December 2019
Actively listening and responding appropriately; performing common sales calculations. Full results: Highly Proficient
Supervisory Skills: Interpersonal Skills — Familiar April 2019
Maintaining productive team relationships by identifying conflict and settling disputes. Full results: Familiar
Reliability — Highly Proficient
March 2019
Measures a candidate's tendency to be dependable and come to work. Full results: Highly Proficient
Customer Service Skills — Familiar
July 2018
Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: Familiar
Management & Leadership Skills: Planning & Execution — Proficient October 2020
Planning and managing resources to accomplish organizational goals. Full results: Proficient
Work Style: Reliability — Familiar
January 2020
Tendency to be dependable and come to work
Full results: Familiar
Work style: Reliability — Proficient
May 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Customer focus & orientation — Proficient
December 2020
Responding to customer situations with sensitivity Full results: Proficient
Security guard skills — Proficient
May 2021
Assessing risks, enforcing security standards, and handling complaints Full results: Proficient
Management & leadership skills: Impact & influence — Proficient December 2020
Choosing the most effective strategy to inspire and influence others to meet business objectives. Full results: Proficient
Customer service — Proficient
September 2021
Identifying and resolving common customer issues
Full results: Proficient
Management & leadership skills: Planning & execution — Proficient August 2021
Planning and managing resources to accomplish organizational goals Full results: Proficient
Work style: Reliability — Highly Proficient
October 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Highly Proficient
Retail customer service — Proficient
September 2021
Comprehending and responding to retail customer needs Full results: Proficient
Sales skills — Proficient
February 2021
Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.
Full results: Proficient
Supervisory skills: Motivating & assessing employees — Proficient November 2021
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient
Management & leadership skills: Impact & influence — Proficient February 2022
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Work style: Reliability — Highly Proficient
October 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Highly Proficient
Management & leadership skills: Impact & influence — Proficient February 2022
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Supervisory skills: Motivating & assessing employees — Proficient November 2021
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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