Shannon Lewis, Ph. D

Justin, TX

ad3p9y@r.postjobfree.com

469-***-****

Resume

Instructional leader, advisor, Trainer, and project manager with 15+ years’ experience in education, training, instructional design, eLearning courses and program management. Utilizes creativity, curiosity, and innovation to plan and manage complex projects to fruition. Enjoys collaborating with a team to create and execute effective and cost saving initiatives. Highly efficient team leader, well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.

Skills

• Articulate 360

• Articulate Rise

• Articulate Storyline

• Adobe Captivate

• Salesforce

• Content Development

• HTML

• Database Management Software

• SaaS

• ADDIE

• Agile Methodology

• Operational Analysis

• Product Development

• Technical Writing

• Course Development

• Curriculum Development

• E-learning

• Training

• Program Management

• Communication

• SharePoint

• Microsoft Word, Excel

• PowerPoint

• Trello for Project Management

• Adobe Creative Suite, Blackboard,

Camtasia, Brightspace/ Moodle, OLS

Development and Management

• Photoshop, Graphic Design

• Public Speaking

• Staff Management, Performance

Monitoring

• Research and Analysis, Strategic Planning

• Project Management, Contract

Management

• Business Development, Operations

Oversight

• Teaching Methods, Adult Learning

Principles

• Content Creation

• Video Creation/Editing

• E-learning tools and apps

Work History

English Language Specialist-Contactor, 07/2023 to 10/2023 U.S. Department Of State/Georgetown University – Remote

• Project with Chile, South America via English Language Specialist Program with Georgetown University and U.S. Department of State. Provided country wide professional development projects to improve English language educational programming and teaching. Interpreted conversations between foreign language-speaking clients and others. Proofread, edited, and improved documents of different sizes.

• Reviewed, edited, and proofread translated documents for accuracy.

• Created detailed reports on accuracy of translated documents.

• Completed precise translations of official documents with correct words and phrasing to meet legal standards.

• Scheduled and taught in class and online courses to increase learning opportunities.

• Monitored participant workflow and behaviors throughout the training process.

• Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness.

• Developed individualized training plans to achieve staff readiness. Introduced standardized training for cohesive learning environments. Developed effective training plans based on department needs and objectives.

• Implemented diverse instructional methods, optimizing trainee engagement. Recorded and edited videos to facilitate remote learning. Implemented new training courses after assessing corporate data and identifying employee weaknesses. Tracked attendance and evaluated progress for assigned trainees.

• Monitored and reported trainee progress, introducing new learning tools to address individual needs.

• Translated website content from other languages to English. Interpreted spoken and written languages other than English and vice versa. Contributed to development of comprehensive employee training courses.

• Designed course materials and supported implementation. Planned and monitored implementation of technology-based learning programs. Created curricula, research topics and conceptualized course format, subject matter and presentation.

• Targeted diverse learning modalities in development of new course content and training programs. Developed workforce training programs to improve organizational efficiency.

• Developed assessments and user polls to evaluate course effectiveness, altering content and delivery to achieve student learning goals.

Instructor/Instructional Designer, 07/2019 to Current K12/Stride – Remote

• Deliver personalized e-learning courses to up to 265 students per semester with pass rate of 90%

• Offer assistance to students struggling to avoid gaps in course knowledge

• Meet with students and parents monthly to update learning plans, schedules, student progress and current academic standing to ensure timely completion of material

• Maintain student records and data, update online platform within 5 days assignment deadline to provide students and parents with clear understanding of student progress

• Provide synchronous and asynchronous tools and media virtually to supplement course content

• Designed and prepared technical reports, studies, and related documentation.

• Supported teams in continuous delivery of quality products and services, enhancing usage and introducing new features.

• Supported enterprise and business goals by introducing new product and service offerings.

• Improved system performance by eliminating operational gaps and software bugs.

• Facilitated product development with implementation of standard best practices.

• Identified and recommended new products based on market research and consumer analysis.

• Worked with multidisciplinary teams in new product rollout, effectively addressing inquiries and troubleshooting issues.

• Worked with internal stakeholders to perform skill gap assessments and built training content to address gaps.

• Built and delivered learning content according to priority and scope.

• Designed and developed exceptional technical course content and lab exercises for instructor presentation or self-paced learning.

• Collaborated with colleagues in developing benchmark lessons and identifying curriculum needs of faculty.

• Designed course materials and supported implementation.

• Created curricula, research topics and conceptualized course format, subject matter and presentation.

• Targeted diverse learning modalities in development of new course content and training programs. Developed workforce training programs to improve organizational efficiency. Designed and delivered web-based, self-directed learning materials. Facilitated virtual, in- person and blended learning sessions.

• Developed job-specific competencies and performance standards. Utilized variety of instructional design methodologies to create effective learning experiences. Analyzed and evaluated training effectiveness and program outcomes. Developed and executed performance management programs to increase employee engagement and productivity. Established and maintained quality control standards. Instructional Designer, 01/2020 to Current

Freelance – Justin, Texas

• Created curricula, research topics and conceptualized course format, subject matter, and presentation.

• Planned and monitored implementation of technology-based learning programs.

• Targeted diverse learning modalities in development of new course content and training programs.

• Contributed to development of comprehensive employee training courses.

• Storyboarding, scripting, copywriting and editing, e-learning course development, and training material creation for online health and wellness classes. ELL Program Coordinator/Instructional Designer, 02/2014 to 07/2019 K12/Stride – Remote

• Prepare learning activities that connect students to prior experiences to strengthen and develop ability to learn and utilize English language.

• Engage in instructional conversation, observation, and modeling with each student individually to build confidence and rapport allowing for creativity and mutual trust.

• Design curriculum to align with learning objectives and outcomes including textbooks, articles, assessments, and supplemental resources, maximizing subject knowledge.

• Assess and grade assignments and tests within 48 hours of submission allowing students to gauge and adjust their performance to earn desired grade.

• Analyzed program data by tracking and reporting program outcomes to identify areas of improvement.

• Coordinated program logistics to keep all relevant materials and equipment available and in good condition.

• Motivated and directed staff to align operations with organizational mission using appropriate training initiatives and presentations. Assisted with grant writing and fundraising efforts to secure funding and sustain program long-term.

• Developed and recommended policies and procedures for evaluating programs. Monitored programming schedules, conformance to guidelines and quality. Developed proposals and operational plans within assigned area.

• Manage testing environment to mitigate outside variables and increase accuracy. Developed automated testing to increase efficiency and accuracy of test procedures. Drafted reports to detail findings from testing phases.

• Trained and developed new testing team members and provided continuous mentoring.

• Maintained compliance with test center policies, practices, and procedures. Secured testing materials and maintained confidentiality of all details.

• Assisted faculty with setting up tests and coordinating test spaces.

• Helped accommodate students with disabilities or special needs for alterations to test administration.

• Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.

• Translated complex technical issues into digestible language for non-technical users.

• Promoted efficiency among departments with prompt resolution of system issues.

• Assisted with updating technical support best practices for use by team.

• Researched product and issue resolution tactics to address customer concerns.

• Collaborated with manufacturers, operations leaders and sales teammates to ascertain production details.

• Assessed competitors products and designs to compare projects.

• Reviewed products and updates for company quality standards compliance.

• Determined consumer demands, industry trends and forecasted sales by conducting trend analysis.

Dean of Instruction, 12/2011 to 09/2013

Albuquerque Public Schools – Albuquerque, NM

• Implemented initiatives to drive curriculum quality and target learning outcomes.

• Collaborated with faculty, staff and students to identify and address institutional challenges.

• Led continuation of resource mapping to capitalize on expertise and knowledge in teaching faculty.

• Supervised admissions programs, student recruitment and retention.

• Coordinated and supervised academic advising activities.

• Guided and supported faculty and staff in the development of new programs.

• Devised programs to promote diversity and inclusion among staff, faculty and students.

• Conferred with educators to rebalance classes, increase resource utilization, and integrate new technology.

• Spearheaded technology initiatives to support student learning and academic excellence. Lecturer III, 01/2007 to 05/2011

University of New Mexico

• Applied various teaching aids to minimize learning gaps and instruct and motivate students.

• Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.

• Evaluated and revised lesson plans and course content to achieve student-centered learning.

• Promoted classroom safety, collaboration, and best practices.

• Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.

• Organized material to research and complete writing tasks.

• Wrote and edited high-quality content and visually impactful programs under deadline pressure with exciting, captivating, and authentic approach.

• Completed thorough research into assigned topics.

• Authored course materials such as video scripts, participant guides and job aids.

• Outlined course designs for use by instructional planners.

• Used variety of learning modalities and support materials to facilitate learning process and accentuate presentations.

• Used PowerPoint and Google Classroom technology to give presentations to student classrooms.

• Arranged syllabus, developed schedule, and determined reading list for varied courses simultaneously, giving students appropriate time to complete assignments and absorb information.

• Conducted individual research projects to actively contribute to institution's research work.

• Collaborated with faculty and staff to create meaningful learning experiences.

• Implemented instructional technologies in course delivery to engage and educate students. Fulbright Scholar, 08/2006 to 08/2007

U.S. Dept. Of State, U.S. Embassy In Honduras/CIIE – Honduras, Central America

• Traveled to Honduras, participated in country wide professional projects, and presented 18 seminars and trainer for trainer workshop across 4 regions in Honduras.

• Conducted research projects, gathering data and information from a variety of sources.

• Worked in team environment to maintain high levels of productivity.

• Completed projects and submitted research proposals to propel personal learning ambitions.

• Brought new perspectives to classroom discussions with materials found during independent research.

• Planned, designed, and scheduled phases for large projects.

• Developed and initiated projects, managed costs, and monitored performance.

• Identified plans and resources required to meet project goals and objectives.

• Managed projects from procurement to commission.

• Met project deadlines without sacrificing build quality or workplace safety.

• Trained over 300 teachers across the country of Honduras through an extended contract with the U.S. Embassy in Honduras.

Staff Developer, 08/2005 to 08/2006

Albuquerque Public Schools

• Performed reviews of employee work performance to check for areas in need of additional training.

• Developed and delivered new hire training programs and continuous professional development.

• Monitored employee performance to look for areas in need of improvement.

• Collaborated with department supervisors to identify talented employees and plan out paths for development and promotion.

Associate, 10/2003 to 08/2005

Center For Education & Study Of Diverse Population – Albuquerque, New Mexico

• Created outcomes-based trainings and training materials.

• Effectively implemented best training practices and adult learning principles in planning and creation of instructional materials.

• Teamed with subject matter experts in evaluation and revision of training tools in order to continually improve learning platforms.

• Provided subject matter expertise on all courses, materials and lesson plans.

• Designed, implemented, and managed successful training programs to meet department and school needs.

• Reached out to vendors to evaluate available curriculums and associated materials.

• Negotiated contracts and delivery plans with vendors.

• Collaborated with administrators to determine course objectives.

• Delivered private instruction to adult learners in variety of fields on leadership development, professional writing, business communication and delivery of proposals and presentations.

• Managed multiple concurrent projects and consulted across organizations to determine objectives.

• Designed and developed exceptional technical course content and lab exercises for instructor presentation or self-paced learning.

• Promoted the company’s events by designing marketing materials such as posters, digital invites and brochures.

• Suggested and recommended techniques, methods, and media best suited to produce desired visual effects.

• Designed graphics for websites, logos and promotions for marketing purposes.

• Assisted with design of print materials such as flyers and ads by producing basic layouts, selecting colors and tracking down appropriate images. Provided product price information to customers. Worked varied hours to meet seasonal and business needs. Managed customer relations through communication and helpful interactions.

• Identified customer needs and wants to enhance customer experiences and boost sales. Utilized customer feedback to improve product offerings. Created promotional materials to advertise products and services.

• Maintained relationships with customers to maximize sales opportunities.

• Developed and implemented strategies to increase customer satisfaction and engagement.

• Analyzed customer data to identify trends and anticipate customer needs. Generated sales reports and presentations for senior management. Created solutions for customers to satisfy specific needs, quality, and budget.

• Monitored customer service metrics and performance indicators to identify areas of opportunity.

Instructor, 01/2003 to 05/2005

New Mexico Highlands University

• Applied various teaching aids to minimize learning gaps and instruct and motivate students.

• Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.

• Evaluated and revised lesson plans and course content to achieve student-centered learning.

• Promoted classroom safety, collaboration, and best practices. Optimized learning plans based on student performance and feedback. Facilitated learning with creation of engaging written and oral assignments.

• Tested and evaluated students on materials presented in workshops and classes. E-Instructional Designer/Adult Educator, 01/2000 to 02/2012 University Of New Mexico – Albuquerque, New Mexico

• Served as lead on the College of Education E-learning and Online Program Committee to convert graduate programs to online learning. Planned and monitored implementation of technology- based learning programs.

• Created curricula, research topics and conceptualized course format, subject matter, and presentation. Developed workforce training programs to improve organizational efficiency.

• Delivered private instruction to adult learners in variety of fields on leadership development, professional writing, business communication and delivery of proposals and presentations. Developed and taught adult language and literacy courses.

• Developed needs assessment for university faculty members. Trained faculty members to convert classes to online format.

Adult Basic Educator, 04/1998 to 04/2002

New Mexico Technical Institute/New Mexico CC – Albuquerque, New Mexico

• Facilitated traditional, online and hands-on training for 300 students to promote effective, tailored learning.

• Taught adult basic education English as a Second Language, Citizenship courses, basic writing courses.

• Managed small and large groups of students for classroom and off-site instruction.

• Prepared students for tests by teaching relevant concepts and enforcing good test-taking skills.

• Recommended curriculum choices and created lesson plans to maximize effectiveness of instruction.

Education

Doctor of Philosophy: Language, Literacy and Sociocultural Studies, 12/2007 University of New Mexico - Albuquerque, NM

Master of Arts: Language, Literacy and Sociocultural Studies, 12/2000 University of New Mexico

Bachelor of Arts: Religious Studies, 12/1998

University of New Mexico

Languages

English & Spanish

Certifications

Brightspace and Moodle Curriculum Development E-Course, Southern New Hampshire University E-Learning Course Development Training, Grand Canyon University Graphic Design, University of Colorado at Boulder

Introduction to Salesforce, UC Irvine

Introduction to Agile and SCRUM Master, IBM

Development Project Management, Monterey Institute of International Studies Non-Profit Management, Anderson School of Business, University of New Mexico Project Management Certificate, Anderson School of Business, University of New Mexico Mediator, School of Communication and Journalism, University of New Mexico Grantsmanship Training, Grantsmanship Center of Los Angeles

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