PROFILE

Operations Management Specialist

Transformational Organizational Change

Continuous Quality Improvement

Extensive life experience spanning 30 years with corporate, military, hospitality, educational and independent management consulting accomplishments. Caring, professional credited with sensitive, intuitive behavior as a way of improving cost-effective service, quality and overall operational efficiencies. Known for ability to build immediate, credible and enduring relationships throughout all levels of an organization in constantly changing work environments. Demonstrated leadership, commitment and scholarship in multi-disciplinary educational settings including international education, corporate adult learning activities, post-secondary and college education. Keen understanding of the human condition and student psyche.

Professional Strengths

Digital Instructional Designer/Product and Operations Trainer

Transformational Organizational Change Specialist in highly specialized environments

Supervisory and management development Trainer

MS Office Suite, MS Project, VISIO, CBT, CAI, LMS [Moodle] proficiency

Digital learning design, online development and implementation of instructional materials & programs

Technical curriculum design

Electronic publishing and presentations

Developing and leading volunteer and community-based programs viz. United Way

Adept at selling ideas and programs to decision makers

Active engagement in community social service projects

Public Relations expertise.

Positive, Can-do, Resilient Life Style

ACCOMPLISHMENTS

Operations Quality Improvement & Management Specialist:

Internal Training & Organizational Specialist and External Independent Management Consultant

Project management of internal planning and implementation groups in business, military, educational, and health care settings

Received President's Award for Consolidated Laboratory Process Procedure Improvement in a merger of Clinic and Medical Center facilities

Fashioned patient and caregiver workflow systems

Devised human resources administration systems leading to organizational efficiencies

Extensive non-profit healthcare volunteer activities on grass-roots level in the Upper Valley since 1990

Selected as Preferred Service Provider in 2000 for a Fortune's 300 Service Organization

Point person for reorganization and consolidation activities in southern New Hampshire 90 bed Medical facility and Outpatient Physicians’ Clinic

Crafted multiple successfully funded grant proposals in public and higher educational settings; focus was on improving student classroom experience and success and distance learning for undergraduate and graduate learners.

Research and Systems Analyst

Norwich University Neuroscience Research Assistant – assisted in the structure, collection and analysis of longitudinal data involving public policy for Traumatic Brain Injury and Posttraumatic Stress Disorder as well as using Transcendental Meditation [TM] or Resilience Building in Soldiers

Research and Systems Analyst, TM Project in Psychology Department; published Brain Trauma Research as a student and later as an employee and faculty member

Weapons Perception Bias: Shoot-No-Shoot – National Science Foundation (NSF) Grant Proposal [Kevin Fleming, PhD et al]

Vigilance and Threat Perception in Military and Cadets - Vermont Genetics Network (VGN) Grant. [Carole Bandy, PhD]; Detecting Trauma in Soldiers Returning from Recent Combat: Data from Military Veterans and Cadets - A Comparison of Data from 2008, 2009 and 2010 - VGN Grant [Kevin Fleming, PhD].

Invited to present findings Summer 2012 at Brain Research Conference in Bristol, TN, USA.

Educational Administrator and Educator/Trainer

Adept at understanding the unique challenges facing corporate, undergraduate, graduate and adult learners in Business, Psychology and Criminal Justice Studies disciplines in domestic and international settings

Designed and taught digital undergraduate, graduate and adult college courses for both Community College and University venues using traditional and technologically based learning options [so called “high touch/high tech”]:

Administrator for Business Development Incubator, Vermont Technical College

Manager, Distance Learning Operations, Norwich University Continuing Education and Corporate Training; Managed Team of 8 software web development experts; devised and successfully obtained $ 1 million grant from National Guard

Adjunct Faculty - Community College of Vermont; Taught Operations Management, Business and Marketing courses;

Adjunct Faculty, Norwich University fall 2016; selected to implement digitally based Introduction to Psychology as part of a pilot initiative to transition Psychology Program into newly constructed technological based 21st century classrooms and labs

Global Maximum Educational Opportunities, Inc. [G-MEO], New York, NY. A Non-governmental organization founded under the auspices of the municipal government of Chengdu, China and in collaboration with four US universities and the host institution, Sichuan University:

Invited as Visiting Scholar and Chengdu Overseas Educational Ambassador by Chengdu, China Municipal Foregin Affairs Office 2016 - 2019

Adjunct Faculty, Concordia University of Chicago, Fairleigh Dickerson University of New Jersey, Norwich University, Northfield, VT

Adjunct Faculty, Concordia University of Chicago; selected to design and teach Cross-Cultural Psychology and Social Psychology

Lecturer of Psychology, Norwich University; promoted to full-time lecturer Summer 2018; teach online graduate and residentials-based courses: Introduction to Psychology, Child and Adolescent Psychology, Cross-Cultural Psychology, Political Psychology, Criminal Justice Research Methods

PROFESSIONAL HIGHLIGHTS

Military Education/Leader/Education/Transformational Change Specialist:

Held Infantry and Air Wing Command billets over a period of 23 years of military service as a citizen-soldier

Direct commission to 1st Lt. from Sgt. E-5; MOS: Instructional Design/Trainer/Change Specialist

Frequently requested to teach or consult at Command & Staff College, Quantico, VA and the Pentagon on Educational and Change Management issues

Adjutant, Weapons Battalion, Quantico, VA filling both defense and prosecutor roles for correctional system following Uniform Code of Military Justice [UCMJ] Guidelines

Organized and managed all military and civilian welcoming home events and activities as a Public Relations liaison developing and executing media programs in Southern California for over 5000 Marines returning to southern California from Iraq and Desert Storm

Gulf War Veteran; Honorably Discharged; terminal rank Major, United States Marine Corps Reserve (USMCR); Held Command billet as Battalion Commander

Honors

Inducted into National Honor Societies for Psychology and Biology as a later-in-life student

Norwich University Alliance for Civic Engagement (NUACE), Team Coordinator, Program Development Best Practices for Alumni Volunteerism in office of Center for Civic Engagement and NUUA Engagement

Commander, Norwich University American Legion Post #1819: Active Campus/Alumni/Community Service Projects

EDUCATION, CERTIFICATIONS, & PROFESSIONAL DEVELOPMENT

B.A. Psychology, Minor, Biology [Neuroscience], Norwich University, Northfield, VT, 2012

M.Ed. Educational Technology, Boston College, Chestnut Hill, MA, 1972

B.A. Philosophy/Psychology/Theology, St. Columban's College and Seminary, Milton, MA, 1968

100+ hours of customer service training and financial management education - Vermont Technical College

Nationally Certified Facilitator in Process Improvement, Team and Consensus Building, Conflict and Problem Resolution

Credited by University of introducing digital and hybrid approach to psychology curricula.

Contact this candidate