Jonas Henri Cobbah

Cell Phone: 916-***-**** Email: ad3p9e@r.postjobfree.com

www.linkedin.com/in/jonas-henri-cobbah-5173b5123

Summary

Accomplished Network, Server and IT Support Engineer with over 10-years in designing, configuring, and supporting enterprise networks. Skilled in designing, implementing, and managing complex server infrastructures to optimize performance, scalability, and reliability. Adept at troubleshooting and resolving Network and Server-related issues promptly to minimize downtime and ensure seamless operations. Proficient in conducting thorough system audits, identifying vulnerabilities, and implementing robust security measures to safeguard critical data and protect against cyber threats. My multifaceted career has encompassed roles as a Network Support Engineer, Network Security Engineer, Windows Server Engineer and IT Support Engineer, affording me a profound understanding of advanced Network infrastructure, Server Support and IT Support. My technical prowess is complemented by a solid foundation in IT-Telecommunication principles and ensuring the delivery of cutting-edge solutions.

Specialties

Cisco Systems Technologies (SDA & SD-WAN, Cisco DNAC, Cisco ISE, Cisco FTDs)

Network Support (BGP, OSPF, EIGRP, DMVPN, Access/distribution switches and edge routers running WAN/LAN services, Site-to-Site/Remote Access VPN)

Cloud Computing

Automation and Scripting

Virtualization

Microsoft Windows Operating Systems and Applications Support

Microsoft Windows Server Support

Macintosh Operating Systems (OSX) Support

Microsoft Office suites Support

End-user support

IT Hardware Support

Computer Repair

Service/Helpdesk Support

I.T Asset/Inventory Management

Experience

Network Support Engineer, Link Network Services Ltd, 2020-2023

Key Responsibilities:

Maintaining computer networks including VPNs, routers, switches, wireless Devices and other physical hardware.

Installing and configuring network equipment.

Creating firewalls and updating virus protection software and data security systems to keep data and communications protected.

Monitoring computer systems to improve network performance for all systems.

Troubleshooting, resolving, and communicating networking issues to other employees and management.

Maintaining current knowledge and understanding of security and networking best practices to offer the best solutions and protection to company systems.

Technical Support Engineer, IBM, 2011-2020

Key responsibilities:

Create, modify or delete User/Device groups in Intune/Azure Active Directory (AAD).

Daily management and Support of Endpoint management system using SCCM, Intune and JAMF.

Administer and maintain SCCM/Intune systems, policies, and images.

Led the end-to-end execution of a large-scale Windows/Apple management system, including configuration, engineering, imaging, and policy support for 2,000+ devices.

Build, test, and deploy desktop and laptop image profiles, and continually evaluate and advance deployment methodologies to maximize efficiency.

Provide application/Windows Server OS installation/configuration/ patching data reporting (application install status, client health) leveraging Microsoft System Center Configuration Manager.

Education

University of Ghana

Bachelor of Arts (B.A.)

2002 – 2006

Licenses & Certifications

ITIL - EXIN

MCSA Windows Server 2008

MCTS Windows Server 2008

MCITP Server Administration on windows server 2008

MCDST Microsoft Certified Desktop Certified Technician

IBM Cloud Private Infrastructure and Architecture

IBM Cloud Core

IBM Blockchain Essentials V2

IBM Cloud Private Foundation Technology Series

Projects And Accomplishments

IBM Integrated Supply Chain - ISC Project, 2016 – 2017

Asset Management Automation

End to End Asset Life Cycle Management and Asset Tracking

Unified Asset Repository

Control Points established for Asset updates i.e. BIMAC for EUS Assets and Change/SR/WO for Infra Asset

Asset Life Cycle Management

Asset Request tracking, link from Asset to WO/CR/SR

Alcatel-Lucent-Nokia FLM, 2013 – 2017

Alcatel Lucent Managed IP MPLS services.

IBM NWSM Project, 2011 – 2017

Deskside Support & Security Services.

On-site Server Systems Operations.

TBO Application Client-Side Support.

On-site Network and Security Services.

Asset Management services - Spares stocking for office location Printers and Network Components.

Alcatel-Lucent WI-FI Project, Aug 2016

Alcatel-Lucent WI-FI Site Survey.

Alcatel-Lucent WI-FI Hotspot Deployment.

IBM IT-MWS-Security Project, Oct 2014 – Mar 2015

Bit-locker Implementation.

COMVIVA - Network Security Project

Implementation for IBM Proventia IPS.

Implementation for Microsoft Windows 2008 R2 Enterprise 64-bit.

IBM - Network Security Project

Implementation Plan for Network Security Devices.

High available Firewalling services to protect COMVIVA publicly accessible services.

High available VPN gateways to provide secure connectivity to COMVIVA internal network.

High available Firewalling service to protect the Internet access, and emails services.

High available Firewalling service to protect the Back-End servers.

Intrusion Protection System to protect the Internet edge services.

Intrusion Protection System to protect the Intranet edge services.

Intrusion Protection System to protect the DC services.

Network Access Control using ACLs.

Network segmentation using VLANs.

Denial of Service protection.

Confidentiality services (SSH and IPSec).

NATing services.

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