Lumber City, GA ***** 912-***-**** ad3p99@r.postjobfree.com

VERONICA WILCOX

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

PROFESSIONAL

SUMMARY

SKILLS ● Active Listening

● Microsoft Office

● Customer Support

● Customer Relations

● Computer Proficiency

● Data Entry

Customer Service and

Assistance

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● Navigational Skills

● Troubleshooting

● Technical Skills

Written and Oral

Communications

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● Training and Development

WORK FROM HOME CUSTOMER SERVICE REPRESENTATIVE 09/2021 to 01/2024 Afni

WORK FROM HOME CUSTOMER SERVICE REPRESENTATIVE 11/2019 to 09/2021 Concentrix

CUSTOMER SERVICE REPRESENTATIVE 07/2018 to 11/2019 Alorica

WORK HISTORY

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

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● Answered customer telephone calls promptly to avoid on-hold wait times.

● Offered advice and assistance to customers, paying attention to special needs or wants.

● Responded to customer requests for products, services and company information.

● Provided primary customer support to internal and external customers. Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

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Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

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● Documented and detailed calls and complaints using call center's CRM database.

● Addressed customer account discrepancies and concerns.

● Placed outbound customer service or customer satisfaction calls to follow up on issues. Collected customer feedback and made process changes to exceed customer satisfaction goals.

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● Handled inbound customer chat conversations from various websites.

● Asked open-ended questions to determine which products or services would be best fit for customer's needs.

● Answered customer telephone calls promptly to avoid on-hold wait times. Responded to customer inquiries and provided accurate information about products and services via live chat.

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Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

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West Laurens High School, Dexter, GA

High School Diploma, 05/2014

EDUCATION

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