Jeanette Jenkins

**** *. ******** **.

Forest Park, IL

708-***-****

ad3p8x@r.postjobfree.com

Objective:

Results driven professional seeking to obtain a position within a vibrant company that allows me to grow and learn. A team player with a winning attitude looking to make a significant contribution to your company.

Qualifications:

Over 7 years of diverse experience working in debt collection/sales with a reputation for effectively negotiating agreements. Hands-on experience in file management, client relations, and fluent in database and spreadsheet programs. Adept at working commercial and consumer accounts.

Experienced in Excel, Power Point, Word, Outlook.

Attention to detail, establishes strong customer/client relations.

Active listener – Demonstrated persuasive negotiation skills.

Strong problem-solving skills – Excels in multi-tasking.

Outstanding interpersonal and communication skills.

Education:

Certificate in Healthcare Billing August 2012

Northwestern College Bridgeview, IL

Coding Specialization

Excel, Power Point, Word, Outlook

Relevant Professional Experience:

Accounts Representative April 2022- Sept 2023

Concentra Medical Lombard, IL

Workers Compensation Claims for the State of Illinois and Indiana

Send bills & statements to employers, insurance companies via postal service for payment.

Collect payments for accounts via Credit Card & ACH

Worked closely with insurance companies for patient coverage.

Worked on accounts in litigations.

Notate accounts to ensure accurate information.

Referral Coordinator (Amita Health)

LaSalle Network Temp Agency

Sept 2021- March 2022

Create Referrals for Specialists in and out of network.

Retrieve Authorization from Insurance

Answer inbound calls from insurance and primary care physicians.

Make outbound calls to patients.

Diagnostic and CPT coding for referrals

Documenting and email referrals

Patient Access Specialist (Northwestern Medicine) August 2020-Oct 2020

Warrenville, IL

Covello Group Temp Agency

Answered inbound calls for patients and physicians.

Setting/cancelling appointments

After-hour web paging

Contacting doctors and pharmacists for prescription refills (on behalf of patients).

Customer Service Representative Januar 2020- April 2020

PLS (Personal Loan Service) Oak brook, IL

Answering inbound calls from customers, assisting in various capacities

Help with mobile app and website troubleshooting.

Provide pertinent information for PLS cardholders.

Account’s Receivables Representative

NThrive Inc. April 2019 –December 2019

Responsible for hospital and doctor’s account’s receivables and billing (Advocate)

Made approximately 200 inbound and outbound calls per day.

Set up payment arrangements on delinquent accounts.

Facilitated payment between debtor and collector.

Worked closely with insurance companies to ensure accurate interpretation of health benefits.

Collection’s Specialist November 2018 – April 2019

Mira Med Revenue Group

Responsible for making inbound and outbound calls.

Securing payments on delinquent accounts

Setting up payment arrangements

Imputing insurance information

Collection’s Specialist July 2018 – Sept 2018

Global Solutions Rolling Meadows, IL

Subcontracted to work for Alliant Credit Union.

Collected payments for credit card, educational (secured and unsecured), auto, and mortgage loans.

Customer Service Representative Oct 2017 – Mar 2018

Enova International Chicago, IL

Responsible for sending emails to customers concerning the information that was discussed during phone conversation.

Making outbound calls to set up arrangements to secure payments on defaulted loans.

Notating customer files with reasons for default.

Updating customer contract when needed.

Following up with accounts in my pipeline to ensure payments are made in timely manner.

Client Management and Loan Collector Feb 2013 – Oct 2017

Alltran Inc. Woodridge, IL

Responsible for processing over 300 accounts to achieve settlements including payment plan options and referrals to 3rd party entities that help consolidate student debt.

Manage email and phone correspondents for client and borrower accounts to achieve full or partial settlements, consolidations, and rehabilitations.

Increased client returns by negotiating payment arrangements with delinquent borrowers.

Review loan agreements to ensure they are complete and accurate, maintain accurate records, and report to management.

Handle a high influx of in and out-bound calls pertaining to the reconciliation and collection of delinquent accounts, either directly, or through appropriate channels.

Contact this candidate