Deborah A Williams

Cell: 513-***-**** Email: ad3p8t@r.postjobfree.com

“ADMINISTRATIVE OFFICE SUPPORT”

Outgoing and highly personable “Administrative Office Support” driven to always be prepared to provide help to customers and co-workers alike. Multifaceted, and performance-driven professional, with extensive experience in providing superior support to management, business, and office team. Working with various diverse businesses contributing-transferable skills to utilize; and leverage my business aptitude and front office support to ensure office is running smoothly and efficiently.

An upbeat team player with an expansive toolkit of interpersonal skills and business operations knowledge. Highly driven, personable, and creative professional providing support expectations, manage workflow, balance multiple priorities and building positive workplace environments.

KEY STRENGTHS INCLUDE:

Highly motivated, capable of working both independently and as a member of an integrated team.

Attentive “listener” with unique ability to adapt to individual traits and working styles.

Strong communicator with the ability to collaborate effectively with diverse clientele.

Manage front office operations, acted as a point of contact for customer/staff and handled incoming calls.

AREAS OF EXPERIENCE

Time Management

Data Management

Phone Management

Sensitive Material Handling

Client Relations

Meticulous Detail - Oriented

Office Administration

Organizational Skills

Invoicing/Mail Distribution

Critical Thinker

Good Work - Ethics

Reception Support

Filing/Order Taking

Customer Service

Decision-Maker

Data Entry

Telephone Etiquette

Microsoft Office

PowerBi

PowerPoint

Connectwise

Multi-screens

Metrics/STATS

Scheduling

EHR/RDP

NextGen

Epic

PMD

Teams (form of communication)

Patient Sync

RELEVANT JOB EXPERIENCE

Path Forward/LYP, Cincinnati, Ohio

Patient Care Supervisor

08/2021-01/2024

Healthcare call center representative that verbally answered incoming patient phone calls, supported the patient in connecting with their doctors, and aided by-scheduling, facilitating registration, and preparing patients appointments, canceling appointments, medication request, PT referrals.

Monitoring calls handled vs calls abandoned, spreadsheet format with graphs.

Assisting associates with workflow issues, on-call issues

Updating Azure (client-based) calendar

Running monthly reports

Keeping track of associates attendance points

Training new hires for multi client's specifics

Keeping up with emails (client updates)

Answering calls for 13 clients inbound, outbound

ADDITIONAL HISTORY

Cincinnati Home Care, Cincinnati, Ohio -CNA

Ameribest Home Care, Sharonville, Ohio

-Receptionist, Scheduler, Payroll

Hills Carpet Installation, Miamisburg, Ohio

-Receptionist, Billing, Scheduler, Payroll

PROFESSIONAL REFERENCES:

Chloe Moser LYP Supervisor 937-***-**** Cell ad3p8t@r.postjobfree.com

Terri Elrod LYP Supervisor 812-***-**** Cell ad3p8t@r.postjobfree.com

Andrea Shields LYP Associate 334-***-**** Cell ad3p8t@r.postjobfree.com

Breajua White LYP Lead 513-***-**** Cell ad3p8t@r.postjobfree.com

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