Customer Service Data Analyst

Summary

Customer service representative with * years of experience in telephone customer service, including sales, tech support and customer care. I'm familiar with major customer service software and conflict resolution and poss a positive attitude. aiming to use my proven skills to effectively fill a role in your company. Experience

AT&T jacksonville, fl

Data Analyst 11/2022 - 10/2023

Created reporting tools to help lower support costs by identifying time wasted serving customers Researched and implemented new analytics methods to provide better metrics of employee performance and increase retention

Analyzed transcripts of customer service calls to identify and rank customer service issues Pine Castle Jacksonville, fl

Home Health Aide 03/2023 - 09/2023

Prepared documents and reports to ensure that all necessary information was included in the patient's records Developed a plan of care for a patient, including a daily routine, diet, exercise, and medication monitoring Presented care information to the patient and their family to ensure they understood the plan of care and any changes AT&T jacksonville, Florida

Data entry 03/2018 - 12/2022

Walgreens jacksonville, Florida

Customer Service 01/2021 - 09/2022

Engages customers and patients courteously by warmly greeting and offering them assistance with products and services.

Resolves customer issues and ensures a positive customer experience by answering questions Implements Company asset protection procedures so as to identify and minimize profit loss. Provides all customers with friendly, courteous, efficient, and fast service Dial America jacksonville, Florida

Customer service 03/2018 - 11/2021

Serves customers by providing product and service information and resolving product and service problems. Attracts potential customers by answering product and service questions and suggesting information about other products and services.

Opens customer accounts by recording account information. Maintains customer records by updating account information. Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.

Maintains financial accounts by processing customer adjustments. Intercostal Dermatology jacksonville, fl

Medical Assistant 04/2009 - 05/2011

Worked in a fast-paced care clinic to triage patients, take vital signs, and assist with all areas of patient care Managed EHR documentation for all visits, which gave 18% less errors than average Assisted patients with their daily needs, which resulted in 98% positive feedback in patient surveys Played a vital role in implementing the practice’s quality assurance program, which ensured compliance with HIPAA, CLIA and OSHA regulations

Skills

Customer service, Communication skills, Time management, Documentation review, Physical examinations, Microsoft word, BLS, Vital Signs, EMR Systems, Patient Care, Data Entry Mikalla Littles

904-***-**** **************@*****.*** jacksonville, FL Education

florida state college of Jacksonville jacksonville, fl GED 09/2010

Concord College jacksonville, fl

Medical Assistant 05/2008

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