Sally Ortiz

Hanford, CA *****

ad3p7x@r.postjobfree.com

559-***-****

Professional Summary

Organized eligibility worker with 8 years of experience in patient relations and advocacy. Works to provide clients with positive experiences and complete access to beneficial assistance programs. Friendly and detail-oriented healthcare liaison.

Dedicated Eligibility Foster Care Specialist with 3 years of experience working alongside clients in government program enrollment process. Provides excellent service based on extensive knowledge of government aid and policies. Determined and innovative partner to those needing assistance.

Smart and engaging eligibility worker bringing 8-year records working in area of government assistance and public service. Coordinates applications and required forms to set up, change, or terminate assistance. Data-driven, well-organized, and good with people.

Proficient in interviewing applicants for public assistance, evaluating information and determining eligibility. Accustomed to working with personal, employers and financial records to gain complete picture of everyone or family. Knowledgeable about fraudulent behaviors and strategies for collecting current and accurate data.

Motivated and friendly worker with a flexible schedule and willing to work weekends. Dependable and punctual with a clean driving record. Work collaboratively with team members and provide excellent customer service.

Hardworking and reliable customer service focused on going above and beyond to support team and serve customers. Trained in cash, food, medical, foster care public assistance and offering top-notch customer service. Motivated to continue to learn and grow professionally.

Talented individual dedicated to continuous improvement to keep everything running smoothly. Highly analytical and organized in addressing routine needs and managing unique circumstances.

Skilled team player with strong background in public environments. Works well independently to handle assignments and always ready to go beyond basics assignments. Quick learner with good computer abilities.

Dedicated customer service eligibility worker focused on completing work quickly to consistently exceed targets. Reliable team member accustomed to taking on challenging tasks.

Work Experience

Eligibility Worker April 2016 - Current

Kings County Human Services Agency Hanford, CA

Explained and interpreted information such as application details, eligibility requirements, applicants' legal rights and payment methods.

Performed intake and assessment for new applicants for financial and health care programs to determine eligibility for services.

Developed and maintained knowledge of public assistance programs to serve as resource and train other staff members.

Referred applicants to job openings and interviews with other staff in accordance with administrative guidelines or office procedures.

Initiated procedures to grant, modify, deny, or terminate assistance and referred applicants to other agencies for assistance.

Compiled, recorded, and evaluated personal and financial data to verify completeness and accuracy and to determine eligibility status.

Monitored benefits payments throughout duration of claim.

Assisted clients with completing application forms, including job referrals and unemployment compensation claims.

Interviewed benefits recipients at specified intervals to certify eligibility for continuing benefits.

Compiled and evaluated the personal and financial histories of applicants to verify the completeness and accuracy of the information provided.

Calculated and authorized the required assistance, including direct monetary payments and assistance with needs such as Foster Care and Medi-Cal.

Regularly interview the recipients of benefits such as cash assistance and Medi-Cal to re-certify their eligibility.

Coordinated system changes for assistance additions, modifications and terminations and organized associated paperwork.

Investigated applicants seeking public assistance to collect data relevant to their applications.

Kept detailed records of assigned cases and prepared regular mandated funding reports.

Informed individuals about the eligibility requirements, applications process, and payment procedures for the benefits program.

Participated in seminars and additional training to expand knowledge and skills.

Instructional Assistant Sep 2014 – Apr 2016

Parkview Middle School Armona, CA

Operated audio-visual equipment during classroom presentations and assemblies.

Taught student’s social skills through games, discussions, and behavior corrections.

Planned and prepared various teaching aids, including charts and graphs.

Participated in parent-teacher conferences regarding students' progress or problems.

Monitored classrooms during examinations to prevent cheating and respond to student requests and queries.

Organized and labeled materials and displayed students' work in manner appropriate for eye level and perceptual skills.

Education

Associate of Arts: Business Administration May 2006

West Hills College – Lemoore Lemoore, CA

Skills

Government relations

Appointment Scheduling

Public Assistance Program

Documentation and Reporting

Data completion

Recipient interviewing

History Verification

Organization

Planning

Prioritization

Eligibility procedures

Data entry

Record keeping.

Interviewing

Referral Coordination

Eligibility determination

Analytical thinking

Multitasking

Motivation

Languages

Spanish, Bilingual, proficient

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