Bria Brittain

Associate/Coordinator/Communication/Client Services/Customer Services

Arlington, VA 22203

ad3p7u@r.postjobfree.com

+1-312-***-****

Skilled Communication Assistant or Associate who can offer excellent written and professional business skills thriving in a professional office setting.

Keywords: Filing, Answering questions, Organizational Skills, Processing, Writing, Content Management, Scheduling coordinator to manage new or existing projects. Authorized to work in the US for any employer

Work Experience

PT Leasing Agent, FT Certification Coordinator

Career Staffing Services - Arlington, VA

June 2023 to November 2023

• Perform duties FT-time for IBCLE temporary to input data for lactation association and insert information with professionalism.

• Other assignment: Assist with resident issues, request, rental payments, and help vendors with appropriate keys to access apartments or computer room

• Accept notices to vacate or take calls for interested prospects, plus help complete leasing paperwork

• Handle data entries in YARDI to enter policy and procedure documentation

• Good knowledge of leasing laws, rules, policies including software Yardi and Onesite Holiday Sales Associate - Nordstrom Pentagon City

Nordstrom - Arlington, VA

November 2022 to December 2022

• Assisted customers with gift card, cash payments and purchases, clothing selections for handbags, jewelry, including accessories departments.

• Opened eight registers when scheduled for work by placing hundreds of pre-counted currency daily into cash registers.

• Attended continuing training on cash register sales, seeking out and retaining customers.

• Maintained stock on the floor, and used a register system to look up quantities storewide to place customer online orders.

Transcript Verification Associate (Temporary)

Association of American Medical Colleges - Washington, DC April 2022 to July 2022

• Determined if transcripts needed further adjustments or sent medical application reports to higher- level team staff for review.

• Reviewed over 20% of transcripts to approve for correctness; names, addresses, colleges, and dates. Update applicant information.

• Opened applications on a daily basis and looked for standard details appropriate to the AAMC Guidelines to push applications to the next steps.

• Served as the point person to over 800+ applications for review daily. Student Transcript Verification Associate-NOVA

Northern Virginia Community College - Fairfax, VA

January 2020 to July 2020

• Used multiple (CMS) software platforms to decrease wait times for transcript review, while responsible for accurate record maintenance.

• Demonstrated use of new data - entries like Multiple Measures, Parchment, and Image Now.

• Evaluated and supported transcripts for 100% accuracy or contacted students for any updates worked in the office then hybrid until left due to COVID-19.

• Met daily with higher-level staff to determine any steps necessary during a transition period for students. Used MS Teams and Google documents, and sorted student information discreetly and accurately.

Assurance Staff Member

Assurance (Telework) - Bellevue, WA

October 2018 to December 2019

• Incoming call center home-based, promoted continued healthcare inquiry performance, improved positive outcomes by over 30% from callers.

• Quickly resolve cost concerns about insurance products or services to help with retention and drive sales up by 40%.

• Attended weekly telephone skills and program information training from management sessions to boost aptitude.

• Verbally went over product offers to potential insurees explaining the benefits of healthcare offers, auto insurance, life potentials, and Medicare insurance.

• Company provided computers, docking stations, and monitors. Leasing Consultant Hospitality (Part-time)

Legend Management Group (Clarendon Apartments) - Arlington, VA April 2017 to December 2018

• Verified 10 to 25 tenant annual incomes, credit scores, and other pertinent information before accepting lease applications.

• Kept schedules for applicants interested in luxury apartments on Clarendon Blvd in Arlington.

• Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.

• Maintained long-term relationships with Legends property owners and Community Managers to help deliver best-in-class leasing consultation.

• Kept daily Entrata, Yardi and other records to be fully compliant with housing laws and regulations that met state, local, and federal housing requirements. Education

Bachelor of Arts in Mass Communications

Governors State University - University Park, IL

June 1997 to January 2000

Skills

• Mastery of English grammar

• Administrative experience (4 years)

• Copywriting

• Customer service

• Email Marketing

• Proofreading (2 years)

• Copy Editing

• WordPress

• Content Management

• Yardi

• Social Media Management

Certifications and Licenses

Copyediting & Proofreader Certification

October 2022 to November 2022

Just received Certification for UniversalClass.com in Copyediting and Proofreading. Substitute Teaching Certification

Going to get it. Asap

Additional Information

Prepared to begin within two weeks of making an offer. I'm vaccinated and non-smoker.

Contact this candidate